I had an excellent experience at Dunkin' thanks to Vanasia! She was friendly, welcoming, and provided outstanding customer service from start to finish. She made sure my order was correct, worked efficiently even during a busy time, and greeted everyone with a smile. It's employees like Vanasia who make customers want to come back. Thank you for the great service--keep up the amazing work! read more

I'm not a regular DD customer. I make deep, dark espresso at home but felt like a change of late so I've been going once/wk. Pros: * The people have been welcoming & pleasant, no matter what time/day I visit. They always make my coffee to instruction... 1-1/2 creams/sugars. I always go inside the store rather than drive-thru... I prefer the face-to-face contact. They all seem to like each other & joke around a lot, which I like. * It helps that it's easy to get in & out of the parking lot. Lots of parking spaces, too... 2 handicapped right in front of the door. Good to Know: * Today, one of their doors doesn't trigger the alarm, so I had to call to the employee with his back to me. No biggie... just mentioning that if you think you're being ignored, they just might not know you're there (they do play music quite loud) so speak up cuz the gent alerted me that it's been a recent issue. I noticed when I left that the door didn't "ding" either. Kudos: * A nice touch is the gent there at 4pm today (July 2) made a fresh batch of coffee for me, even though I was the only customer... it seemed since it's close to the holiday weekend, they were probably pretty slow, so I appreciate the extra customer service. Cons: * Just the cost. $3.31 for a medium hot coffee! I prefer Starbucks & think it's either more or equal to SB cost, which is why I always make my deep, dark, espresso boot glue at home. 5* out of 5 for everything. -1* for cost only. read more

The service there at this location is sub par. You never know what you will get. Its the f Forrest Gump quote of this is gonna be like that box of chocolates. The morning manager doesn't put up with the rudeness and slacking off of the staff. But when the one manager is not present it is controlled chaos. We have given this location a chance numerous times because of its convenience and everyone has off days. But after the rudeness of the drive thru window barista this morning after giving me the incorrect order and my trying to object. I will gladly be taking my business elsewhere. Do better Lynn Haven store. read more

i usually love this Dunkin', but this location has gone downhill ever since the new manager took over. The manager is incredibly unprofessional and rude. She snaps at her employees in front of customers, and it makes the whole store uncomfortable. When I asked a simple question about my order, she rolled her eyes and acted like I was wasting her time. She also ignored the fact that there was a long line and spent several minutes gossiping behind the counter instead of helping her team. The employees all looked stressed out and miserable, which I honestly don't blame them for. A place is only as good as its leadership, and this manager is ruining the store into the ground. Definitely won't be coming back to this Dunkin' until management changes. - tyler read more

If you're the GM or District manager and you seeing this, please change your whole staff, the morning lady in the drive thru hates her life and she clearly hates her job, I don't know why she has to be such a BITC#, 100% UNSATISFIED with the service, you don't have to be rude to customers at all, first time in this location and the worst experience ever!!!! read more

Dunkin' - Just don't be rude!!!!!!!!!! - Donuts Near Me - Lynn Haven, Florida

The worst. Super slow even when it's not busy. Crappy coffee. How is there a 20 minute wait when there are only 2 cars ahead of me.

I purchased a lg Iced Pumpkin Latte. The person LeeAnn K. Made my drink incorrectly and tried yo give me an iced coffee. When i explained that my drink was incorrect, she first argued then after I showed her that a purchased a lg iced latte, she snatched the drink off the count and flung it. I do not need this type of hostility over her own mistake. She remade the drink but then slammed it fown on the counter. This location needs to train HOSPITALITY AND NOT HOSTILITY. I'LL BE SPENDING MY MONEY ELSEWHERE! read more

Went to grab a coffee and something to eat. Coffee was great, however I didn't get any food because they didn't have any croissants. Was pretty sad about that. So that's why it's 3 stars. read more

I dont know who is managing this store now but great job. We stop here daily for breakfast and honestly always fresh n quick. Very friendly service as well. Thanks read more

I don't know the young man's name but he has tattoos on his hand I've seen him wearing a bookbag he is an awesome employee every time I come in for coffee he's very warm and friendly eager to help. read more

Dunkin' - Medium iced vanilla latte...with almond milk. - Donuts Near Me - Lynn Haven, Florida

Just like any other dunkin donuts, I go here when I feel the urge to bring on the diabeetus! (Bad Joke) I only go here when I have coupons for lattes. I wouldn't DARE eat a donut from here when I can go down to good ol Dan D's Donuts across from Bay High School off Harrison Avenue. Not a chance! read more

Dunkin' - Off hwy 77 across from wal mart - Donuts Near Me - Lynn Haven, Florida

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3 pm. At store counter. Lady wont even look at me standing there while she is sweeping the floor. She is making a point ... like it is her mission to not see me. I left read more

I ordered a sandwich from this store and they gave me the completely wrong sandwich. In addition to my order being messed up, the lady working the window/speaker was incredibly rude. read more

This is my last visit to this location. For the last few months I've been putting up with the for the most part rude employees and orders being sub par but getting chargrilled food is just unacceptable. I have a few helpful hints that might help improve business... 1.Don't burn the food beyond recognition then serve it to guest. 2. Stop putting 10lbs of sugar in the sweet tea. 3. Bagels with globs of cream cheese placed only in the center isn't really fun to try and eat. At least provide a plastic knife so we can spread it around or remove some. 4. Teach employees basic people skills.. being pleasant would be a great start. read more

Dunkin' - Beyond burnt breakfast wrap. The black stuff is cheese.. didn't dissect it enough to see if they even put the egg in there. - Donuts Near Me - Lynn Haven, Florida

Waited 15 mins with no service. I was asked to wait when I pulled up which is no problem at all. After 10 mins I asked if anyone was there, no answer. After another 5 I asked again if I could order again with no acknowledgment. So we left and went to the location on 23rd and got immediate service. read more

They have had no chocolate muffins for years. Every time I come to Dunkin' Donuts they never have any props or ready or any muffins. They do not do their job read more

While I really enjoyed reading all the hilariously negative reviews, we actually had a very good experience here. Good service, some of the best Dunkin coffee we've had, and I am just so happy to not have to go back to the Starbucks nearby that genuinely doesn't seem to know the difference between milk and half and half. read more

It's not difficult. The drive thru girl was hella rude and cut me off when I was ordering. I had to repeat my order 3 times. Then when I got to the window she just stared at me. It took her almost 6 minutes to give me $4 change. No napkins. I ordered a chocolate milk, she gave me white. When I corrected her she stormed off and another girl got the chocolate milk. I was still waiting on a dozen box, she came back to the window and snapped at me asking why I was still there. I told her I was waiting on the rest of my order when she jabbed the box through the window at me. Worst location I've been to. read more

This Dunkin was a lot better before the new owners took over. They went up on prices and only make donuts for the mornings. Once they are out that's it. Don't go there in the afternoon expecting to get the Chocolate Chip cookie donuts, they are always out. Some of the staff is ok but most of them are rude and act like they are doing you a favor by getting your coffee. Speaking of coffee.... The 99 cent refills are now $1.59. Don't bother buying a refill cup if they are going to charge you the same price for a regular coffee. I won't be going back any time soon. read more

They are usually very rude on the mic when you are ordering which is whatever as long as the order is. Prescription but I ordered a bagel w cream cheese and it looks like they just didn't care and put like a dime size amount of cream cheese on one part of the whole bagel if you don't wanna do your job get a new one read more

Yuck!! They didn't make the coffee right and this isn't the first time! I wouldn't recommend going to this Dunkin'. I got a mocha without mocha, it just had espresso and milk. read more

Classic Dunkin. Food and coffee is great, staff is very friendly. Sometimes it takes a minute or two going through the drive through just to get a coffee which is my only negative thing to say about this place. But I still go here at least once a week. read more

Slow service and incorrect order. Ordered two doughnuts, coffee, hot chocolate, and a breakfast wrap. They forgot the coffee and hot chocolate and breakfast wrap has gone up in price and gotten smaller. We came in at about 840am and there were two people in front of us in line. Took them 6 mins to take the orders in front of us, which by this time 7 people were lined up behind us. They finally opened second register but only one person getting orders together for all these customers. We live in Lynn haven so we go for convenience but it's starting to become a place that we try to avoid. read more

We there July 4th and the lady was the rudest. She forgot our order. Only person working there. Looked miserable. Was very rude to me and other customers. They brewed tea in the coffee. Didn't even taste like sweet tea. Horrible horrible horrible read more

Don't bother been here 3 different times and they never have donuts. This time the woman in the front laughed and and said sorry like it was funny to her that a place with donuts in the name doesn't ever have donuts. read more

We went there at 7:00am and my wife went in to place her order. After hearing the employees cursing "We don't have enough f-ing people, we need to lock the f-ing front door" and "ya'll think I'm playing, I can't do this shit" with children in line, she decided to get her coffee elsewhere. read more

Great people, great coffe. Manager is wonderful. Employees are polite and friendly. Store is clean. Love it!! I go there everyday!!!

Clean store but dunkin doughnuts aren't doughnuts anymore. I haven't been around a dunkin doughnuts in several years. Where we lived we have a lil mom and pop store that was amazing. Fresh every day. Then Krispy Kreme which we know are fresh. No more DD for me won't waste my money or calories. read more

i come to this location every single day. the past two or three times have been quite frustrating. the coffee is fine most days, depending on who makes it. but yesterday after i ordered i realized i had forgotten something to my order. i work in food service and it is possible to add something to an order because the ticket is not yet closed. mind you, they were not busy. but this girl i don't think i've seen before was working the drive through. anyways, i asked if i could add something to my order, and she thought about it for a second, and then continued to say that i would have to drive back around. i wouldn't ask that if it would've been busy. i asked if i could just do a separate transaction instead and she straight up said no and handed me my coffee. it just didn't really make any sense. i went again today and placed my order and went up to the window and handed the girl my money, and she stood there talking to the employee behind her the whole time i was at the window. i didn't get a "here's your coffee, here's your bagel, have a nice day". instead she felt the need to carry on the conversation with her coworker. i'm always polite to other food service workers because i know how difficult it can be sometimes. after she handed me everything i waited for like a second to see if she would say anything to me but she didn't. so i loudly said "thank you!" and i think it took her by surprise. i think they've hired some new staff recently but maybe there should be more training involved in these areas. read more

If you can get anyone's attention (and this may be a good thing) they are slow and very rude...forget eye contact there isn't any. But you can watch two employees sing and dance...this would be a good thing if they stopped and payed attention to customer service. Won't be back! read more

I always get ice coffee there and they know my name. The staff is very friendly. I really love the coffee. I give it 4 stars

we live about 45min. drive from the Lynn Haven location, but were there almost every day due to the GREAT STAFF,clean facility fresh products and quick,polite,friendly (go the extra mile ) management and crew. we love you guys!!!! read more