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    Dunkin'

    1.0 (2 reviews)
    Closed 5:30 am - 7:00 pm

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    3 months ago

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    Jimmy John's

    Jimmy John's

    2.5(21 reviews)
    1.0 mi
    $

    Good tasty sandwiches , quality ingredients Served fast and…read morefriendly Shop is clean with a small but nice dining room Convenient parking

    I have been ordering from this location regularly for about 10 years as I used to work very close…read moreand now I live about a mile away. The food has always been fine. Due to a recent experience I will never order from there again. On Thursday 7/30 I ordered in person and took it to go. I ordered a beef and cheddar no horseradish. When I got home, I opened my food and I was given a completely wrong sandwich (salami & bacon - I don't eat pork). I called and they said they would give me a credit for my next order. I was frustrated and hungry but whatever. The next day I ordered delivery over the phone - a beef and cheddar no horseradish and a chicken Caesar wrap. I got my delivery and took one bite of my beef sandwich and there was SO MUCH HORSERADISH all over the bread. I can't eat horseradish and it ruined my sandwich. I called and asked to speak to a manager, explaining the situation. She said "well you'll have to bring it back here so we can look at it to make sure there's actually horseradish because this is twice now we've had an issue with you " EXCUSE ME?? first and foremost, I paid the delivery fee and tipped because I had to go to work and couldn't come in person. If I had time to come to the store I would have done that in the first place. Second, YOU GAVE ME THE WRONG SANDWICH TWICE. When I told her I just wanted to share my disappointment she said "ok" and hung up. I was never looking for a freebie, I just wanted the correct meal. Apparently that is too difficult. I would have let it slide but the female manager was SO RUDE on the phone and accusatory. I will never ever patronize this location again because of her rudeness. I will drive to Lockport to get jersey mikes where the quality is superior as is the customer service. So incredibly disappointing. She should not be in customer service.

    Dunkin' - donuts - Updated September 2026

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