This food was fresh and tasty. The shop inside is a little small, but clean. The staff is friendly and welcoming. A pleasant experience for the morning. read more

Ordered a coffee that was so burnt I was unable to drink it. The service was slow through the drive thru and the worker did not listen. I had to repeat myself over five times and still didn't get what I originally asked for. read more

Slowest drive through ever! They don't appear to multitask and forget about a thank you when you are paying! They need training and better assistance in drive thru. read more

They got my drink order wrong then she argued with me about it. My donut was very stale.

ATTENTION: Coffee lovers beware, Avoid going inside if you can. They'll forget your order because the drive thru is packed. Food is mid. Donuts are mid. The coffee is good but if you go inside be warned they'll probably forget your order. Short story. I order an iced coffee and I ended up sitting around for 20 minutes waiting. Never got my coffee I said fuck it and left . Honestly it's a shame since I'm a regular there. Imagine treating your regulars like shit. Surprised no one else has opened up a coffee shop around there. Options are dry if you're around lake Forest and can't travel far I'd say go to the drive thru if you have to go there. read more

This location has so many employees but they always drag. What's so hard about serving coffee when all they have to do is pour it into a cup. I usually stop in here every morning for my cup of joe but it takes them about 15 minutes. I can hear all the employees chitchat. I usually have to interrupt them to see if my coffee is ready. They give me the worst look. I mean I'm sorry I interrupted your so important conversation but people usually run in for a cup of joe so they can head out. I'll still visit this location as it's right next to my job, but the managers really have to crack down on the employees here. Maybe care a little more about customer service. P.s make sure you use the drive thru as that usually moves faster then the counter. read more

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Gave me the wrong donut. Arrived home and realized. Called to talk to management and no one answers. I love wasting money on something I didn't order. read more

Slow and order was wrong again. How can it be so difficult. Nice enough staff in here but obviously something isn't working. For a donut place why are the classics, jelly and sugared rings always out, that's something I never will understand. There are far better donuts to be had at Toms Pastry even if it is a bit of a drive. read more

The staff is not rude, but not friendly either. I have only gone through the drive through, so I cannot comment on the cleanliness on the inside. I have given this place a few chances as it's conveniently on the way to the highway. They are incapable of ever getting my order right. I usually just get coffee, which is consistently bad (they always forget the sugar or the pumpkin flavor), but I can deal with that. But what I CAN'T deal with is getting the wrong donut more than once for my picky eater and hearing him cry all the friggin way to Chicago! Like I said, I have given them a few chances. No more. read more

Very understaffed every morning I go there it's at least a 20 mins wait for the drive thru. No Matter what time you get there the food is always cold like it's been sitting around for hours! All in all I will not be going here anymore gave them way too many chances to make right read more

I ordered 3 sandwiches and one dark roast coffee with a shot of sugar free hazelnut. My cup is marked decaf hazelnut (not sugar free), so I'm afraid to drink it because I cannot have real sugar. Complete disappointment. It was NOT busy. read more

I have no gripes with this actual store, except that there are times early on a Saturday or Sunday morning they only have one person working. My complaint is with the customer service dept. Have been trying to get the password on my DD acct reset since the beginning of August '21. Still cannot get it resolved. Spoken to Customer service (located in the Dominican Republic) who cannot help. They send messages to their Priority support which never returns the call. I have only had one person (in Loyalty Support) who actually has taken the time to call me back a few times with updates, but I cannot get in touch with her directly to return her call. There is money tied up on my DD card that I cannot access on my mobile app. read more

I didn't have time to make myself breakfast this morning so I decided to run through this DD to grab something to eat on my way to work. I ordered a medium coffee and a bacon, egg, and cheese sandwich. Somehow that translated to a large coffee and a sausage, egg, and cheese sandwich. Since I only was able to see one error at the time (the large coffee instead of the medium coffee), the woman who gave me my order offered to give me a free donut. Fast forward to when I get to work when I can finally have some breakfast to find yet another error. I called them and they told me that nobody was going to be available to give me my money back by the time I got off of work. I see through the comments here that this happens frequently. I now know it is necessary to hold up the line to open up all my food making sure everything is correct before pulling away from the window. Not good business. read more

I read the first review and had to try out the new spot, I choose the drive threw at 8pm. Girl was nice and did ask what free doughnut I wanted with my drink. It being 8pm on a sun the doughnut was horribly stale and hard but my drink was made great. I usually get mocha latte, and sometimes I get them it's pure chocolate or water down chocolate milk. I wish there was better consistency at Dunkin' Donuts. read more

Dunkin' - Store front - Coffee & Tea Near Me - Lake Bluff, Illinois

Walked in and after waiting 5 min walked out. The line had not moved at all; how is that even possible? Seems they are understaffed and are too slow in filling orders. read more

Sad really- I used to love DD. This location shows no love for their product or customers. They don't have a lot of variety and the drive-thru employee didn't know what they had. She seemed surprised that I asked what donuts they still had left. It's not like they have a donut menu. The best thing to do in the drive-thru is just make up some donut flavors and hope they have them. They couldn't have cared if I was there or not. It's too bad because this DD is in a good location and has a swanky building adding to its appeal. I prefer the new location at the I94 Lake Forest Oasis or some of the others North and nearby. read more

We went to buy ice cream and there were no spoons! What made it worse was the staff said they had been out of spoons for a while and that the manager didn't do anything about it. So we had to eat our ice cream with plastic knives. Terrible experience! Will not be back. read more

I come in everyday for coffee,great service Anallely is always kind and always make my coffee right never disappoints, I love it here and recommend it to anyone read more

I legit have given this place multiple opportunities to recover from each mistake they I have made...today is my LAST day going there! They have gotten my order wrong more times then right. Today I ordered a GREEN TEA and I just realized I received a black coffee. The lady who takes your order at the drive through cant understand English very well so she constantly gets mixed up/reasks your order. My breakfast sandwich is either burnt (like today) or the egg is cold! Dont waste your time! There are other Dunkins or there is a starbucks just around the corner! read more

Everytime I come in here I get horrible service. It could be employees who hate being there. Forgotten food and when asked a question they respond I don't know. Last time I check Dunkin Donuts was suppose to be fast. One simple order to 15 minutes really ?! I can't believe how bad this place is. read more

I always go to Dunkin' Donuts for a Saturday morning donut and recently they have been giving horrible service. Just this morning I went and they only had 13 donuts left. A man bought 10 dozen donuts, every single donut but 13! Crazy! Then they were not able to restock the donuts. Close this place down. read more

i used to love to come here and relax and use my iPad. But this time two of the employees brought their kids to work so they are running around the store. Then one of the kids parents/employee turns up the tv so loud I can't hear anything even through headphones just for a sports game. Very unprofessional. read more

Was so excited they finally put a DD near where I live. I always have random cravings for this and it was annoying having to drive either all the way to Waukegan or Vernon Hills. However, this place NEVER has any flavors. They either run out fast or just don't stock them. And I'm leaning more towards the second because every time I've been there, they never have the most popular flavors. The service here is also horrible. The people always seem to have an attitude. We've gone through the drive thru many times and it's been different people each time, but every single person has been snappy or they sound like they're stoned. Glad that I can get donuts here sometimes (when they finally have the flavors) but other than that, this is a pretty crappy location. read more

Slow as can be and the order was wrong. Was the only car in the drive thru, ordered 2 coffees and a sandwich and requested it it be cut in half. Waited at the first window for 4 minutes without a hello or anything, waited at the second window for 10 minutes and didn't get a hello or any acknowledgement at the window. I was ignored. After almost 15 minutes I got the food and they didn't cut the sandwich in half after I asked multiple times. Will never be back at this location. Slow, inaccurate, horrible customer service. read more

As noted by others, really terrible service. I had to go through the drive-through at 6PM, even though the store is supposedly open until 10PM, then had to drive around TWICE to get anyone's attention inside. I was so frustrated at not getting answers to simple questions (Q. "Do you have any bran muffins?" A. *grunt*) that I just left. The franchisee needs to clean house and start over ASAP. Absolutely ridiculous, and unacceptable. read more

We just went to Dunkin Donuts and here is our review. The floors were pretty dirty, and there was someone's garbage left on one of the tables. We were surprised that the restaurant wasn't really clean, because it was around 4:45 pm and me and my fiance were 2 of the 3 customers there (was not busy at all). The cashier lacked personality. I had to ask her about the free donut with any purchase - she apparently was not going to tell us about that. She confirmed that that was the deal. My fiance and I got two drinks and paid. My fiance saw the amount right after swiping his card, and asked if only one of the two donuts was free, and she said "yeah, it's one donut per purchase." I said "oh, ok. I wish we would have known that, we could have bought our drinks separately then so we could each have a free donut." She just shrugged, like it wasn't her problem. Personally, I don't care about a lot of facial piercings and tattoos on the neck or face, but it may turn some customers off. I would have thought that, on the opening day in a small community, the manager would be there, cheerful and welcoming neighbors in. We were excited to welcome THEM in. We will go back, because it is two blocks away and the food and drinks are great (plus I love the sun streaming through the windows), but hopefully there will be improvements in both the cleanliness and the staff. read more

We were very excited that a DD was opening in our neighborhood since we don't like Starbucks even though it's closer. However, we have been greatly disappointed by the service and the cleanliness of the restaurant. The place was dirty the first week it opened; garbage on the floor and tables and there was coffee spilled on the counter where you pay even though it wasn't busy. I had to ask the girl behind the counter for a rag to wipe it off so I could put my purse down to pay as she looked right at the mess and ignored it.. As another reviewer stated, we had to ask for a free donut as advertised and even though it was the grand opening, there was virtually no customer service. Most of the staff can barely speak English, have a hard time understanding orders at the drive through and they are not friendly. We have gone back multiple times because we love their coffee but EVERY order we have received has been wrong. This is getting really frustrating and even though Starbucks is over-priced and there is no place to park at the Lake Bluff store, the staff are so much better- trained and customer friendly. Get with it DD or you will not make it in Lake Bluff! read more

Let me start by saying a love dunkin donuts! However I absolutely hate going to this drive thru!! Every time I go they always mess my order up even after I repeat it back to them! Normally I don't ever complain but today is the last time! I go today because I wanted to try there new bacon croissant sandwich, so i decided to get one of those for myself and a regular one for myself as well and 2 sausage for my husband since our kids love to steal ours lol! Anyways with those I order the two coffees that come with the meal a black coffee with extra sugar and a turbo shot for my husband and a French vanilla coffee with extra sugar and French vanilla cream I get the med bc that's to much coffee for me and the large for Hubby! Well I bring it back I have 3 sandwiches instead of 4 and then the coffee(which I never thought could be so difficult to make) my husband grabs the large and gets French vanilla coffee with no sugar and cream no idea about the turbo shot that I paid for and I myself get the med black! So they messed up the size have no sugar no French vanilla cream! I just don't understand how it's so hard to get an order right for coffee especially i guess I'll drive the extra few miles for the other dunkin to actually get the order I want! read more