Got here and there were only two employees. The service of course was affected as there were 4 people in front of me and 6 people behind me. I dont blame the employees, I blame Management for the slow service. Of course the the emplyees are fustrayed but the cashier was very pleasant. The variety at this location is very limited. The bathroom was dirty and the floors were not swept, some of the tables were dirty also. Wont be going back to this Dunkin Donuts read more

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This is the worst Dunkin' Donuts I've ever been to the people there have no idea what to do how to do it. It's almost like everybody there is their first day on the job. The manager has an attitude that stinks. I promise you I will never come to this place ever again where is Dunkin' Donuts in Poinciana? It don't matter what you order you're gonna get the opposite where you ask for so try not to get mad read more

It is 1:38 PM on Tuesday afternoon June 16 and I just had the most horrible experience with. I think her name was . She wanted to be bossy at the drive-through window because I drove past the Order area due to the fact I already ordered on my phone. So we literally argued at the window about the proper procedure and what to do and how basically she wanted to tell me what her procedure was. You can take a look at me with my order history and see that I spend a lot of money at Dunkin' Donuts and understand how the procedures work and don't need to be told by somebody who's rude and nasty. That sure explains the yelp reviews as well as the Google review. I'm about to do. read more

I mobile ordered a mango pineapple green tea refresher. When I walked in, the four employees seemed a little distracted and disorganized. It took them a while to acknowledge a customer at the cash register wanting to place an order. They finally had him go over to the pick up line to place his order. Then, it was still a while longer to acknowledge me. All four employees seemed to be concentrating on the drive-thru customer they thought was trying to cheat them. When I was finally acknowledged, the young lady was polite and efficient. My drink was excellent. The establishment did not have any customer sitting down, but looked like it needed some attention to cleaning. read more

Dunkin' - Mango Pineapple Green Tea Refresher - Coffee & Tea Near Me - Kissimmee, Florida

ordered a iced cold brew with sugar and cream on Uber, got a black coffee and not even any sugar and cream in the bag. Uber gave me $2 back lol. read more

The employees here are terrible and literally take their time with customers orders . Honestly, that's why I just go to Starbucks down the street and spend more money because at least their customer service is satisfactory and speedy. So come here if you want to be late to work. read more

The food is great. I've had the pleasure of tasting a lot of different things, as they don't tell you if they're out of what you order and instead replace it with something completely different. You have to eat something different because you can't get a refund so it's always something new! They're also straight to the point! You go to the drive through and there no wasting your time with warm welcomes or kind greetings it's simply "Go ahead". You go inside and it's "Need something?" If you like surprise bags and not wasting any time on extra words, this is the place for you! read more

I am incredibly disappointed in my neighborhood Dunkin. The donuts on 11/23 were at least 2 days old and NOT fresh as I have had them fresh and know the difference. For as expensive as they are they should be fresh on Saturday mornings especially as early as I went to pick them up. The staff also lies about the donuts they no longer make when you come through the drive thru. I went last week my 2nd trip but first time through the drive thru, the woman who took my order said they no longer have apple spice at this location but this morning my 3rd and last time there they had apple spice. 2 day old apple spice and 2 day old boston cream stale and hard. These donuts cost too much for 6 to taste this bad. I will not be returning which is good for my butt I guess but donuts make happy feelings in the brain... when they are fresh. read more

We visited the inside to get some coffee and a few donuts. Only two or three cars were parked in this section of the strip mall where they're located, so we weren't sure if they were even open. They may as well not have been open. We entered, scanned the menu board, then realized nobody was present. We said 'hello, hello' a couple of times and then some guy with a mop and pail came into view from the back. We asked if anyone was taking any food/drink orders. He didn't answer us but instead yelled, "Keisha!!!" or "Teesha!!" or similar name (couldn't understand, really) and a girl came out. She did not greet or even acknowledge us. She fiddled around with the cash register device and never looked at us. Then she was messing with one of her humongous fake eyelashes, stretched really wide and yawned, put her head and arms down on the top of the cash register screen, and starting scratching in her weave. Finally she looked up and mumbled .. you won't believe this .... "Something?" Not hello, not welcome to DD's, not may I take your order .. but merely said "Something?" We walked out, noting the filthy condition of the "dining" area on our way out. OK, so she was either intentionally rude to us, or she just truly didn't give a shit about her job. We've heard a similar account from a close friend. No, we won't be back. Also, not how "corporate" does not respond to any of these postings. There are numerous DD's, at least in Florida, that are bad, most notable of which is the one in Brooksville at I-75 and US98. read more

la atención al cliente fue muy mala estaba ayudando a mi papá con una orden online y lo ayude porque el no sabe inglés y le preguntamos algo a la manager porque solo avia un tipo de pan y nos empezó a hablar a golpiado y feo y yo le estaba hablando de una forma normal siento que no es adecuado que un adulto que no conozco me empieze a hablar feo porque ese su trabajo y ellos toman cuestionarios al servisio al cliente . Dunkin' placengill Ponciana Florida. read more

They are open only intermittently. You can go there during business, and nobody is there. The doors are locked. They say that it is a staffing issue or Covid, but I'm not buying it. Everyone else is open. Worst Dunkin' ever. read more

Everytime we come here they either get our order wrong or leave something out. The hashbrowns are almost always burnt. Do not come here, avoid if possible. read more

Do not go here if you want an iced caramel latte. Unfortunately this dunkin does not know how to make it. I asked for an iced caramel latte and what I got was a cup of milk with a splash of coffee. I informed them of this and they remade my drink with more color but 0 caramel. Highly disappointed read more

Dunkin' - 0 caramel. - Coffee & Tea Near Me - Kissimmee, Florida

Sat in drive through for fifteen minutes and was never greeted or had my order taken. The employee working kept saying "one moment please" to an empty drive through. Don't waste your time. read more

Just moved to Kissimmee and this location is nearest to where I live so we thought we'd give it a try. My husband walked in and no one greeted him yet he was the only one in there. It took several minutes before anyone took his order. We asked for 2 coffees with cream and sugar one egg and cheese croissant and one chocolate chip muffin warmed up with butter. It took 15 minutes to get our food and the muffin was not warmed up with butter. There was no one in the place how do you mess up the one order you have and take so long for it?! The service was so bad we called corporate to complain. read more

58/100 in 2016 challenge Nice one location. Tis location has only been open about 6 weeks now. Nice and clean. Well kept. Bathrooms are spotless. The staff here seems to know what they are doing. Clearly they were trained well by staff. All are very pleasant, polite employees. I have been both inside and thru the drive thru and have been greeted nicely in both. The orders have been right going inside and thru the drive thru. Coffee has been made perfectly. Exactly what you want to start your day off. Hopefully they will keep up the good work. This location was much needed in the area. read more

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Management sucks! I ordered 5 large iced coffee drinks in the drive up(due to the virus) of course. The manager thought it was a good idea to take 4 large drinks, put them in a little flimsy holder.....and then attempt to hand them out to my car. She didn't even try to lean out a little more to get closer. Of course, the flimsy holder folded and 4 very large iced coffee drinks dumped all over me & my car. No apology. No napkins. She didn't even ask if I was ok. Shows how incredibly incompetent and disorganized she is. As a manager she should've known better. read more

The prices are cheaper here so that's a plus. But, the customer service is lacking. Some employees have a bad tone and make it seem like you are an inconvenience. read more

Order from Uber eats and order was completely wrong. I don't get how you can get a whole order wrong when it's in front of you. Either way we still ate it but we weren't pleased with what we ordered. read more

They always mess up your order and alwaysss management is understandable but oh but the need good staffing

I only put one star because there is no option for 0 stars. The staff is very nasty and rude. Not only are they rude, but they messed up my entire order. I will never be coming to this location ever again. read more

worst donuts in history. almost stale. dry and disgusting. i will be driving to Krispy Kreme 10 miles away for donuts rather than 1.2 miles here. read more

I was in shock today going to this location. I ordered a Medium hot tea with Almond Milk and extra sugar. I was charge $1.50 for the almond milk. Mind you, I am allergic to dairy and unable to have milk or cream. This Medium cup of Tea cost me $4.00 instead of the $1.89 because this location ALSO does not give change. My sister who went there once, asked for a Large Iced Coffee with the Carmel Swirl Squirt and was charged $0.50 per a squirt. How can this location get away with charging customers extra for items that are on the menu. I will tell anyone who will listen to NOT go to this location. Drive further to the location on John Young or Orange Blossom, they DO NOT charge extra for the standards. read more

Most of the time the people working are pleasant and friendly. On the other hand, they just can't seem to get an order right. I've tried and tried to give them the benefit of the doubt. Today we ordered a coffee. Checked The ticket on the cup and it was correct. Got down the road and took a big sip of what turned out to be hot chocolate. Please pay more attention. read more

I love Dunkin' Doughnuts however this certain one is a total disappointment. They always seem to run out of doughnuts as well as featured items. This location is very poorly managed and I wouldn't be surprised if it closed down soon. read more

Save yourself and try somewhere else. This fast food restaurant used to be one of my favorites, until they opened this store. They seem to constantly run out of things, like donuts, and customer service is extremely poor, to the point of no service. On October 5th, I stopped-in for a coffee and a donut. Forget about it. There were only 2 employees working, with multiple cars in the drive-through, and over 8 of us waiting at the service counter. We were completely ignored. After waiting for 15 or so minutes, I got fed up and left...so did several folks behind me. What a shame...it used to be a good place to go... read more

I cannot have caffeine due to extreme anxiety. One day I trusted Dunkins to make me a decaf iced coffee because I was really craving it. I ended up in the mental hospital that day. If you worked 11/1/2020 in the morning, you gave me a caffeinated French Vanilla Iced Coffee, resulting in a panic attack and suicide attempt. read more

Only dunkin that I know of around Poinciana. Only been here a few months so it's very clean and up to date. TVs to watch, wifi, fresh baked goods. Service was average at best; confusion with a simple order. read more

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If I can give zero stars I would. The weekend staff is rude as ever. The staff forgets with out us going there they would not have a job. Just like they need a job we want good service. They cannot make A good cup of coffee at all its either with a burnt taste or too much sugar. read more

Cold donuts at 8:30pm. Other experiences at this location have been better and friendlier. Enough said for now.

first review was on google, place is always dirty and had to tell them I was waiting on a sandwich since they were all in the back joking around. I was hoping the growing pains were over for this place and I could write a good review but this is the 2nd time they've not had bacon and now no pork sausage. Hoping for the best since this area really needs a full size DD but at this point I'm doubtful. read more

I love Dunkin Donuts but this place is terrible at making any coffee. I have to taste the coffee before I leave. I have returned about 4 cups because it's not what I ordered, with way too much espresso or just disgusting. This location needs retraining on how to make the coffee right. read more

We really need a zero star option. I am usually OK with Dunkin Donuts locations but this one is terrible. As stated by many others, they are constantly running out of donuts (which is what the damn store is known for) and they always run out of drinks. Not only that but the employees really don't care. One time, one the employees gave me a completely different order than the one I asked for, she didn't tell me the total until I got to the window; once I paid and received my items I realized she gave me the wrong order. When I told her, she then realized she overcharged me by $6 then she stated that she can give me a dozen donuts to make up for it. When I told her no, I want my money back, THE MANAGER told me they don't give refunds at this location!! I was livid and insisted she give me my money back and didn't leave until she gave it back. DO NOT GO HERE. I hope they close this location down! read more

It's too bad that such high expectancy of a new dunkin donuts in pleasant hill, Kissimmee has to be looked down upon the people working there. They cant get a basic order right. And the order was cold, had to ask her to warm up my hash brown. then i had to turn around to have her warm up my bacon egg and cheese sandwich on a white bagel. They took forever to give us the order. Being this a new dunkin, the owner should fire them and start all over with hiring people that are capable of making a simple sandwich. There very rude too. read more