I give this location 2.5 stars. I think the individuals working here work very hard and made some great coffee drinks! They were very helpful and accommodating. I had some great ice coffee with mocha sauce just yesterday!
The problem I have with this location is they do not seem to have enough people. There was one employee trying to handle the drive through and the front of the house on her own, which seemed very daunting. I understand it is tough to find enough people to employ, but I stop here from time to time since it has opened, and this is not a new problem.
Compared to some of the other Dunkins in the area, their prices are a bit higher, which is one reason I typically go to another location. They have also been less than generous in the past with their ice cream. We stopped here for 31 flavors, and they were scooping the smallest possible portions, in which a manager hovered over a worker discouraging him from giving away too much product. We came here after and event, and were pretty disappointed.
We ordered an ice cream pizza as well from this location for a birthday. They did not want to customize it, even though we ordered it a week in advanced, but finally gave in once they saw how disappointed my child looked. We have not been back for ice cream since.
Yesterday, they were also very low on donuts and had only a few to select from, so we did not purchase any goodies for the coffee.
While I love the location, enjoy the coffee, and feel the service is friendly, I would like to see some improvements for customers eager to purchase products other than the coffee. read more