Drive thru review. Star 1: long line kept moving. Efficient crew filling orders. Star 2: parking lot cleanliness. Not only was the area clean, a worker was actively outside tidying up the garbage container. Star 3: ordering. Easy to do and person was patient with me picking out a doughnut. Star 4: pickup. Again, efficient and nice. For as busy as this location is, the crew keeps a positive attitude. Never had issues. Star 5: food and drink. My sourdough breakfast sandwich did all the things I needed. 2 fresh eggs, crispy bacon, cheese melted. Bread toasted. Refresher. Delicious. Doughnut. Correct flavor. Only thing holding this location back, no two things. 1. The location is tricky to get in drive through line and to escape the parking lot. 2. Upgrade the order menu. That speaker isn't working very well and will only cause problems in the future. Will return - over and over read more

Dunkin' - Sourdough Breakfast Sandwich - Donuts Near Me - Hiram, Georgia

I looked at these reviews and said you must be mistaken. Then I got a bad order. I called the restaurant and spoke to the manager. He apologized and even has the nerve to say maybe next time don't order the wrap meal. It may not satisfy the average person. I have never had a problem with my coffee or the croissant I order. Even the drive thru moves smoothly but this time my food was cold, greasy and tasteless. He did offer to make the same nasty food again I declined . But because he was so hesitant I let him know I am not begging for a free meal, but he should have compensated me for this bad experience. DO BETTER DUNKIN DONUTS!! people work hard for their money and don't want it to be wasted or the waste treated nonchalantly. read more

Dunkin' - Purchase - Donuts Near Me - Hiram, Georgia

Awful Service to walk-ins. The service at this location is deplorable. I walked in and ordered an iced coffee at the kiosk. There was no one ahead of me except for drive-through people. I stood by the pick up counter and no one said anything to me. I waited five minutes and then another customer came in, waited, and the server asked her a question and provided her coffee and she was on her way. I stepped closer to the counter, and finally someone realized that I was actually standing there and asked could she help me? I told her that I was waiting for a coffee before the lady who just left - who was standing further away from the counter than I was, by the way. I'm guessing that they thought I was just there to pass the time watching them put together coffees. Servers walked back-and-forth and didn't say anything to me while I was standing there. The previous team was much better and much more helpful and provided a better service to people who walked into their store. I would not recommend this location. read more

My coffee is always consistently made very well so I have no complaints there. Only problem is the parking lot is a nightmare and the drive thru tends to be very slow, even when they aren't very busy (2-3 cars in drive thru) My husband and I have spent 20+ minutes in it waiting for our drinks. I will say, when we did have to wait, an employee came out with free samples of their new drinks while it was raining which was a very nice surprise read more

Spent 20+ minutes in the drive thru. Each car took about 5 minutes to service. The only reason I didn't leave is because I did a mobile order and it was on the way to my destination. Upon arriving to the window they told me they were out of cold brew and I could get something else (why was the app not updated?). I get an iced matcha latte and the matcha wasn't properly mixed so I have chunks of matcha at the bottom of the drink. Waste of time and horrible experience. read more

Good customer service. I've always hated this drive thru..so awkward. The donuts are a bit stale. Also we had 1 order of 20 munchkins, ( glazed blueberry choc), 1 order of 10 ( glazed blueberry), 1 glazed donut and 1 choc iced. They put all the munchkins in the same box. Who does that? This is for different people. Please ask before you do that. I had no idea we were supposed to request separate boxes although we ordered them as separate orders. Had to separate them myself. read more

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This Dunkin Donuts is located in a small shopping strip facing 278 towards highway 92. It is next door to a Jiffy Lube. The shopping strip itself is pretty compact and parking is limited. To get to the drive thru you have to route around to the back of the shopping strip. The store itself was extremely clean and well kept when I came in one afternoon. My cashier was super nice and said "howdy!" I got a medium black coffee with two heart shaped jelly donuts for about $4.00 total. My donuts were fresh, my coffee was hot and tasted like it was made pretty recently. No complaints. Thanks guys! Nearby businesses includes Happy Hawg BBQ https://www.yelp.com/biz/happy-hawg-bbq-hiram-hiram?uid=FdPioXvctMq8lhBtd_NnTg&utm_campaign=www_business_share_popup&utm_medium=copy_link&utm_source=(direct) Nueva San Salvador https://www.yelp.com/biz/nueva-san-salvadore-restaurant-and-bakery-hiram-2?uid=FdPioXvctMq8lhBtd_NnTg&utm_campaign=www_business_share_popup&utm_medium=copy_link&utm_source=(direct) Texas Road House https://www.yelp.com/biz/texas-roadhouse-hiram?uid=FdPioXvctMq8lhBtd_NnTg&utm_campaign=www_business_share_popup&utm_medium=copy_link&utm_source=(direct) 1222nd review 2/21/2018 142nd for 2018 read more

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So happy for fast food vegan options, especially breakfast. Dunkin has the Beyond sausage sandwich. I ordered it minus the eggs and cheese- I added hash browns and ketchup so it can look like something! read more

Dunkin' - Donuts Near Me - Hiram, Georgia

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Overall this place is okay. I've been here in the drive thru twice, I believe. The donuts are okay. The customer service has been pretty good the 2 times I've went. * * The thing I will comment on is the drink I got that literally tasted like medicine with some seltzer in it. Like eww. It was supposed to be a large strawberry drink with dragon fruit and coconut milk. I most likely won't be buying this again. read more

Today is mother's day, so I go to DUNKIN to take advantage of the special in the app. I place my online order and go pick it up 20mins later. I get there and they are out of one of my donut choices and have been all weekend but never updated the app. After the 20 min wait in drive through I asked Malcom due to the inconvenience can they just replace it with 2 other plain donuts. He said no, I asked to speak to the manager. Malcolm then decided to go on a disrespectful tirade yelling across the entire store. I was horrified at this level of disrespect from a DUNKIN employee and the fact that Marvin the manager allowed this to happen in front of him. Marvin finally came to the window and within 30seconds approved my request. This ordeal will have me just going to Starbucks. This is unacceptable in 2024 for customer service and on the wrong day at the wrong time with the wrong person, Malcolm is going to get a rude awakening if DUNKIN does not rectify how paying customers are treated read more

Constantly out of BASIC flavors. If you want powdered jelly filled yuck. They got you covered.

Service is inconsistent One day it's ok, next day terrible Two things are consistent, old coffee and employees just standing around They do have a good selection of donuts Could live with the service if coffee was fresh read more

My girls love Dunkin so here were are. My little one ordered blueberry munchkins and the guy added a few extra for her. My other daughter ordered a peeps donut and loved it! The guy was so patient with them because they ordered and paid for their donuts with their dunkin card. It was a nice visit! read more

Dunkin' - This is a peeps donuts, my daughter started to eat it before I could get a pic. - Donuts Near Me - Hiram, Georgia

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Service was excellent, Sour cream doughnuts were better than I expected and worth another visit. The cappuccino however was the worst I've ever had, sorry. Undrinkable, lol. Will return when the apple cider doughnuts arrive. They're seasonal, I get it but pumpkin spice has been around since September..... read more

Awesome French vanilla coffee! I am a regular here. They occasionally make a mistake, (cold instead of hot), but they will switch it for you if you tell them. The location is good because you can make a line in the parking lot behind it. This is better than Starbucks because it doesn't block the road! I have never had anyone be rude. the coffee. The only real problem is that if you are in a hurry the line is long. read more

If you want good coffee and a good day just stay away from here. The lady at the window was very nice but the guy who took and made my order was incompetent. It's a very bad Dunkin every time I go it's a waste I always have to throw it away because it's wrong or gross. Just drive to a different store. read more

Horrible Service in both drive thru and dine in but mostly in the store the place is dirty and nasty

This place had the most awful customer service at 11 am. Cashier Z was not very friendly and neither was the gentleman with glasses who handed me my order. Try to be a bit more like chick fill a. Not coming back to this location anytime soon. Updated: Maybe I was being a little bit too harsh. In my defense I was a little Cranky because I was starving. I am now upgrading them to 2 stars. Just kidding..1 star for these jokers. Clean up your game and well revisit. read more

I honestly don't know why I come back. Worst customer service, slow, inconsistent with how they make their drinks and they are getting just as expensive as Starbucks. read more

Awful location. Cashiers are extremely unfriendly. The line is ridiculously long at all hours of the day. The dumpster next to the drive thru speaker is always full and there is a bee hive inside, there's always a big possibility bees will get in your car when you roll your window down to order. Idk why this hasn't been handled as it's been there for atleast a month. Get your stuff together read more

WOULD GIVE 0 STARS. Waited 40 min for a frozen 'melt', a clump of hash browns and they even messed up a bagel with cream cheese...how is that possible??? This place SUCKS. The employees are rude and act like you are the problem when they in fact do not give you what you ordered.. read more

I don't think the reviews matter for this location. Someone mention that a Krispy Kreme needs to be located in Hiram. There are a lot of stores that need to be in Hiram , that includes QT, but that's off the subject. Sorry. The appearance of the employees needs to get better. Once there was an employee that handed me my donuts with hands that looked like she had been working in a coal mine. Her nails were extremely dirty as well. Her hair looked oily and stringy. She looked awful . They aren't friendly. I hate this because I love the blueberry and pumpkin donuts. Another thing they are always out of donuts. Guys it's a donut shop!! Keep them in stock. If you live in Hiram , I guess you have to go over to Target and get a donut. Apparently no one from the location in management cares. I never see any responses to any of the reviews from a manager. How can this place still be on operation? If I go over right now, they'll probably tell me they only have one donut left. That's another thing. Why is the only donut left some jelly filled donut? The least favorite of them all. I guess I felt like typing today, because this location will continue to be crappy . read more

Coffee is good but donuts taste like they were frozen and thawed out. Walmart donuts are fresher than theres

Dunkin....you really need to get it together. Tired of paying for espresso drinks, ordering extra shots and still not getting espresso. The employees do not care and don't know how to make drinks properly. They won't make corrections when something is wrong with your checkout and the amount you paid even if you were overcharged. Tried Dunkin customer service twice and still no response. Tired of the constant lack of quality in their beverages. No espresso in espresso drinks and iced coffee that has no flavor and tastes like water. I'm going to Starbucks. read more

I come here after class almost every other day, I have a great experience here almost every time and all the staff is very friendly. Today they had messed up my order but before I brought it up to them the corrected it and gave me the mistake order and my order. My order was also more expensive then what they had written up and cashed me out for but they said it was "no big deal" and "not my fault" so I shouldn't worry. Honestly one of my favorite Dunkin' to go to because the food is always great made fresh and drinks are spot on. As well as the a class service 10/10 read more

I've been going regularly to this Dunkin' for over five years now and can say with absolute confidence they are remarkable at what they do. Always get my order right, On the Go is always timely and fresh, & typically quick service--overall a fantastic DD location. 5 stars, absolutely. read more

I've been using their app to order and pick up through the drive through. 3 days a week for about a year now. My order is consistently correct and always tastes as it should. Their employees are also consistently friendly. I'm not sure why the Starbucks next door always has a 2 hour wait time even at the drive through when this is easier, tastes better and you get better, faster service. read more

Best around for everything!! I'm not coffee drinker but get gift cards to a competitor all the time, the major competitor doesn't have anything on Dunkins; best stuff more efficient also!! read more

If I could have subtracted stars, I would have. I've been coming to this store for years, but in the past several months, the service has really gone downhill. I get pretty much the same thing every time, and they have managed to screw it up the last several times, but in different ways. Today, I had to repeat my order several times, because the person taking my order would "forget" (her words, not mine) in the span of 15 seconds. Although I repeated my order several times, it still wasn't right. How hard is it to get a simple order right? read more

First time at this location, and I wish I had opted to get my receipt but I said no. The young lady at the drive thru around 920am on 1/9/2021 was so pleasant, helpful and nice. I was asking questions at the drive thru and she didn't make me feel like I was a bother. I wish I had her name, but hopefully she can be identified by the time I was there today. read more

Quick, clean, good, consistent, friendly staff. This store is the Donut/coffee equivalent to Chic Fil A. Bathroom was very clean.

I take my kids to this location a few times a month before school. Team is always polite and moving mostly with efficiency. On our most recent visit Justin was working a register and it was busy. He was patient and nice to each customer, answering any questions but keeping the line moving. I will continue to go here with my family. read more

Honestly, employees are nice but I'd rather drive to Douglasville dunkin donuts. Everytime I get a coffee, its either full of milk or full of creamer. Its like their employees don't drink coffee and don't know how to make it. My breakfast sandwiches are never cooked all the way. Very over this dunkin. read more

Can we say slow? How long does it take to make 1 food item and 1 beverage? I see 4 employees standing around doing nothing all the while I'm waiting and waiting. read more

Dan the MAN!!! Greeted me as I came in the door and gave me world class service!!!

Cup half full? Since when has that become a thing? I ask for light ice and they gave me a cup half full?‍‍ worse 3.50 I've ever wasted. They were also extremely rude when I asked if it was supposed to come half full. read more

This Dunkin' is my favorite one! The one at crossroads sucks bc they never get my order right and the one off macland always has sugar in the bottom of my cup like they're in such a rush that they dont even take the time to mix the drink properly. Hiram is the only one who does shit right! read more

Never had a problem with my orders or service. Can't wait till theu reopen after the remodel.

This store has the worst customer service. I'd dealt with it for about a year because honestly I liked the coffee. But no more! They are so worried about the bottom line or cost of the sale that when I asked them to ring a sandwich a different way, they told me that it couldn't be done because of cost inflation. I was a loyal customer who spent $10 every morning and they were worried about losing $2 a day that they've lost entire $10 a day because they have lost my business. And did I mention the customer service is horrible! read more

I have not visited this location since last year because I always have a bad experience here. I took a chance because it was close to home and more convenient on this particular day. The cashier looked a bit unhappy, but smiled when I asked if she was doing ok. The service was decent. My complaint is the fact that after she made my drink, she wiped my entire cup with her apron. This was so disgusting and unprofessional. I should've asked for another drink, but I was in a rush. Who knows what was on that apron. I used to be a Barista for Starbucks and I would have never thought to wipe anyone's drink off with my apron. I honestly think I am done being a glutton for punishment and will not visit this location again. read more