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Dunkin'

1.0 (1 review)
InexpensiveDonuts, Coffee & Tea
Open Open 24 hours

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4 years ago

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Dunkin' - Worms in multiple ice cubes

Dunkin'

(6 reviews)

Had a really disappointing experience at the Conover Dunkin' this morning. I placed a mobile order…read moreand waited by the pickup window. It was busy, and a few other customers were complaining about the wait, but I didn't mind. While waiting for our hot food, I looked through the window to see if our order was being made. The manager, Hope, came outside and accused me of "talking trash" and claimed she could read my lips. I wasn't even speaking about the wait or responding to anyone. It was rude, unprofessional, and made the experience very uncomfortable. I've always respected people in customer service, so to be treated like that was frustrating. I've been a loyal Dunkin' fan for years, but this visit left a bad impression. Dunkin' can do better

Came through and ordered a sweet tea and avocado toast.. everything was fine.. went to window to…read morepay and got my tea.. was waiting on my toast and while waiting I took a sip of my tea.. that tea was so bad I had to open my door and spit it out.. it literally made me sick.. so yes. I told them I did not want the tea or the toast just for the fact that tea was soured and almost fermented.. even the young lady who took my drink I asked her to taste the tea from container and she smelled my cup and said "OMG"... I no longer wanted anything from that store and ask for a refund and manager info to contact them to speak about the issue and let them know that employees are not cleaning tea jugs or changing tea.. when I asked for this info I was greeted by a rude "team lead" she told me I could not have that info for manager.. owner or corporate number to file the complaint and she also proceeded to tell me that it's not her fault people aren't doing their job and ensuring the quality or safety of food and drinks there.. as a team lead that is unacceptable... and yes ma'am that IS YOUR RESPONSIBILITY.. there was at least 5 members in that store.. 2 of them which witnessed our arguments... I once again asked for a refund and she took my card to swipe it for refund and then she walked away from register with my card in hand and at this point I'm livid because why are you not handing my card back??!!??? So when I demanded my card back she continued speaking to me disrespectful and mumbling so YES MAAM I SNATCHED MY CARD BECAUSE WHY ARE YOU ACTING LIKE YOUR ABOUT TO WALK OFF WITH IT??? Then she proceeded in calling me a F****** B****.. Great job Dunkin.. you got some pretty awesome employees and seems like you could care less about who you hire as from reading not just google reviews.. but the 1.6 star rating for this store on yelp.. I don't expect to get a response from this specific franchise owner.. I will not be back and will continue to spread my experience of this store with others in hopes of saving someone from getting truly sick and also treated like crap for something that wasn't the customers fault!!!

Dunkin' - donuts - Updated May 2026

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