Couldn't even understand what they guy was saying. He could barely speak english. Told us our total was 15 dollars but it JUMPED to 20 and when we asked he tried to say "look at receipt". Never going there again. It used to be a great place but now it's went to shit read more

New management took over and doesnt speak an ounce of english. I come here everyday and have for about 2 years. The old crew was familiar with me and most of the time had my drink rang in and made when they saw my car. The new owners came in and fired the amazing general manager that they had for 2 years and being racist to the old crew members. That lady kept the store running and they robbed her of her job. Since they have taken over i have problems every single time i come through. My drink is always wrong and they cant even communicate effectively to get my drink correct. read more

There's a guy who works there today he was wearing red and I think he's usually there by himself but he's the best!! Seems so nice and sweet and makes the drink very good;) very different when he's not there!! read more

Dunkin' - Donuts Near Me - Carbondale, Illinois

Terrible experience. We ordered online from their app. After waiting a ridiculously long time we were greeted by a very unfriendly worker. Immediately we were told most of our order was not available (granted this is a Monday morning). We were offered no suggestions for substitutions nor a price adjustment on our order because they didn't know how to?? Long story short we like Dunkin as a company however there's clearly not any management taking an active role in the daily operations nor customer service. We won't be back to Carbondale Dunkin. One more reason to not go to Carbondale. read more

If you have an hour to wait for what you can get for less at the grocery store. 20 minute wait AND COUNTING for one breakfast sandwich. Avoid. read more

I know my sister was ecstatic that there was FINALLY a Dunkin' Donuts opening in Carbondale, but with the quality it provides, it's probably better that she just stops at Starbucks everyday. Service: unnecessarily rude. She literally yelled at us in the drive thru. For what reason? I have absolutely no idea. But she was clearly upset about something and took it out on us. Food & Drinks: horrible. The iced coffee we got was overly brewed, and thus had an awful after taste. Even 6 Splenda couldn't help hide the taste. The worst part was the "chocolate long John" we got. They say a picture is worth 1,000 words so PLEASE LOOK AT THE PICTURE. There is absolutely no reason to be selling anything that looks like that. If they can't even do the simple stuff well, I'm not sure how long they'll stay in business. In my opinion, it's just not worth the stop. read more

Dunkin' - Horrible that they sell a "chocolate long john" that looks like this. - Donuts Near Me - Carbondale, Illinois

I've gone to dunkin at this location for years. it's always been a little inconsistent. but my visit today brought me here to yelp...we went inside and the manager took our order, and she was insanely rude. the staff of at least 5 were just hanging out and socializing. discussing after work plans and at work issues. it took 25 minutes for two coffees and a lemonade. I've never seen anything like this, I've always had good experiences in the drive thru for the most part.. but todays visit was actual trash.. from the out loud attitude from the manager, and the lack of drive from the employees to do their job was WILD. do better read more

I came in this morning for a hot pink velvet coffee. The women at the intercom said "huh" and I then repeated myself. She then caught a nasty attitude like the rest of the staff always does every morning as if they hate their life. She then gave me a regular coffee with just cream. Will never go to this establishment again. Thank you read more

Donuts were old and disgusting, asked for the manager and she was less than helpful. Really? Acted as though we were an inconvenience. Store was empty. Thank god there are many other places in Carbondale for pastries and better than lukewarm coffee. read more

Customer service is excellent! I always feel appreciated by the crew members, they are always so friendly and helpful. They go above and beyond to make every cup of coffee great, and make every time I stop in a great one. I'm now a regular, they know what I want without having to ask. Best Dunkin' Donuts ever! read more

This is the BEST Dunkin between Carbondale and Birmingham, Alabama. I stopped at a few different locations while on vacation last week and not one of them provided the service Carbondale does. Jen and staff take very good care of their customers, especially regulars like myself. I highly recommend this location!!! read more

Slowest drive thru in carbondale. Makes me late for work EVERY TIME. They are always out of something or short staffed. This is ridiculous they either need to close or new management. read more

Donuts are superb, of course. However the lady taking my order through drive through misunderstood my order, Which made me have to come in. Jennifer was kind and helpful, another lady also helped. Good experience over all! Note... glazed CAKE chocolate donuts... not just glazed chocolate. Why? No clue. read more

No clue how this Dunkin' is. I went with my friends for moral support but was immersed in a game of PUBG during it (they just came out the mobile app!) #spon I guess my friends had to wait a little bit but honestly I wasn't paying attention. i'll check it out next time I'm in town Update: I went! Not bad but the two stars remains. read more

35 minutes in the drive-through, then employees said they don't add sugar or cream to your coffee. You have to do it yourself.

My son went to get doughnuts at this place this morning. He was not allowed to actually order what he wanted inside. Was told to use the app, which was not an option for him, or go through the drive-up and get the "mixed' dozen of their choice. That consisted of 6 decent ones and 6 lousy ones. He should have gone to Kroger. read more

Not sure why this place has only 3 stars the whole staff is amazing and helpful. They have great attitudes all the time. They pretty much know me and my boyfriend which is sad, but also good cuz they know what we get all the time. Nice prices happy hour $1 medium coffees the best extra Carmel iced coffee read more

Dunkin' - Medium iced coffee cream and sugar with extra Carmel please :) - Donuts Near Me - Carbondale, Illinois

I used to love Dunkin' Donuts but recently started going to other coffee shops more because in the past I have not had good experiences at Dunkin, whether it be my order being messed up or just the overall quality of their coffee being off. Today, my co worker and I decided to come to Dunkin on our break and get some iced coffee, we ordered 2 iced coffees with almond milk and caramel, just for us to drive away and come to find out we didn't get any caramel in our coffee. read more

Awful. Their breakfast sandwiches are rubbery like they were heated up in a microwave and not fresh. The toasted bagel I got the next visit was chewy. Takes forever to get waited on, which seems weird because they have plenty of staff working. All running around like chickens with there heads cut off. What a shame. I waited years for Carbondale to get one of these. Bad location, not big enough which it turns out for the above reasons doesn't matter. Can't even make a decent cup of coffee which they are known for. They should take a lesson from the Rhode Island locations which literally has one on every corner and they are consistently packed! This location will soon go by way of the dodo dodo bird if they don't get there act together. Sad really. read more

Fantastic place. Always have good coffee and good service. They are very quick and efficient even with a large morning rush. The food is always excellently prepared and the order is always correct. read more

Their costumer service is good and servers are polite. They gave me wrong items on my order , they still went in and get the right order.

The people behind the counter where clean and polite and very helpful... Very good first experience and I'll be coming back for sure read more

Dunkin' - Fun and fast - Donuts Near Me - Carbondale, Illinois

I got a medium COLD BREW iced coffee.....NEARLY ALL ICE. I was very disappointed. All of the Dunkin Donuts I have been to they're all very inconsistent with their iced coffees. Sometimes they're just right sometimes they're very weak sometimes they're way too sweet. It is a shame because they're absolutely everywhere and convenient read more

What a joke! I went here to get donuts for a morning meeting and even though there are huge signs all over that say "open during construction - use Subway sidewalk" (which I did), only to find a note on the door saying they were closed during construction. Pure laziness on management's part for not taking the signs down. read more

I can't give it 0 stars, so I have to give it one. I'm across the parking lot staying at the super 8. Sign says they're open till 9, I walk over at 8:40 and they have the front door locked, there's an employee mopping looks at me and shrugs his shoulders. There are cars in the drive through..... I can't go through the drive up since I am a tow truck salesman and my truck is too big to fit..... Completely unprofessional read more

I've been here half a dozen times and always had a good experience. The donuts are delicious and the coffee is good. I've tried their breakfast sandwiches and no they're not as fresh as going to a sit down restaurant, but it was commiserate with other fast food breakfast. It's nice to have a drive through coffee place in Carbondale. read more

I love Dunkin donuts but honestly this one sucks. A friend and I bought some glazed donuts & the donuts were barely covered. I bought a vanilla chai and my cup was 1/3 empty.... I'm so disappointed in this Dunkin donuts read more

Haven't tried anything other than coffee and donuts, but everything has been excellent so far. Staff has been very friendly, store is clean, and the donuts delicious. read more

I was very excited about dunkin coming to town I love the company but they need to fine better employees that care about getting the customers drinks correct the first time especially if the customer comes everyday and orders the same drink, I think they are lazy and management sucks as well, please read this and make adjustments Love the product when made correctly!!!! Each time read more

Breakfast sandwiches are incredibly disgusting. The doughnut holes I had were dry. My coffee was gritty. This place won't last long. Seriously the worst service I've had. read more

Love dunkin! Usually get a Carmel coffee (usually iced). I often feel that's it can be watered down, but for the most part i can't complain

The first few visits were ok. Slow service as you would expect for a new business but the delicious coffee made up for it. I visited last week and waited in line for too long. I got with a new counter person who couldn't keep on task because he was more interested in what his co-workers were saying than me, the customer. I was paying with the DD app on my phone confused him and he ended up charging me twice for the same order. This I didn't notice until two days later when I checked the balance on my DD phone app. Sooooo, I went in today to get that taken care of which sent the whole staff into a panic. No problem, got my refund for the over-charge, I ordered coffee and a donut. The coffee was cold and all the tables were dirty. I had to ask for a towel to clean a table and the chairs, none of the staff offered to do it. C'mon! Where did good customer service go! Very disappointing. read more