Ordered a simple coffee with cream and sugar. Guess what? Neither were in the coffee. Also ordered an orange juice in the drive thru only to be told at the window that they didn't have any. If I could give 0 stars, I would. read more

I am a huge fan of Dunkin' Donuts and this location is just off of the Interstate (Interstate 10) in Biloxi, Mississippi. I just grabbed a coffee through the drive-through before hitting the road, but my coffee was good and the service was friendly. As for ambiance, it was what you would expect from a Dunkin' Donuts. read more

Dunkin' - Donuts Near Me - Biloxi, Mississippi

First, let me state that we have been fans of DD for decades. Unfortunately, this DD location has Absolutely the worst service we have experienced in many years. We have tried this location a dozen times and the service continues to decline. Waited 20 minutes for our order last time and the order was wrong again (which is a consistent theme). When we brought the issue to the manager, she was rude and disrespectful to my wife. The bottom line, don't waste your time going to this location. read more

I have always had an issue with this Dunkin Donuts, so wanted to give them another try since my normal location was out of what I wanted. Yeah, they still just lack the professionalism that the other locations I have visited have. read more

Terrible service!! I walked in on a cane to purchase a couple dozen for the start at the Biloxi VA physical therapy center. I waited a full 10 minutes and all I got was "we will be with you in a few minutes " 3 times!! After the third time I hobbled out. I returned to question the "manager " 2 hours later and she was rude and indignant , say they were short staffed 5 people were working!!! I watched cars go through the drive through but no one came to me at the counter!! I finally left and just decided to call corporate! Same ethnic behavior, always an excuse or call the customer racist!!! Zero star but I couldn't post without giving a star read more

20 minutes to get a coffee at 5pm is crazy. This place needs revamp badly. Slow staff, slow service.

This dunkin' donuts on cedar lake Biloxi is the worst Duncan's in the world. If you want to experience the worst dunkin' donuts in the world come here. They have rude customer service and they've even will put a roach or a hair in your breakfast sandwich. The owner of this location does not care what they do to you their customers and she's been reported several times to corporate I'm surprised they even let her have a license to run a business. So absolutely do not go here boycott this place read more

3rd trip to this Dunkin location in as many days while visiting the area. Coffee was good, donuts are smaller than they used to be, but the service was the WORST I have ever experienced at any DD. Very disappointed. Do not recommend. read more

I just called the dd corporate office about this location because you can't reach them at the phone number provided. Which imo, means talking to the manager there anyway wouldn't do any good. They filled a coffee cup up to the very top with extremely hot coffee and didn't even warn me. So hot coffee got all over me and my car. You have one, okay two, jobs - coffee and donuts. The donuts are subpar, nothing close to the wonderful bakeries nearby, so why not work on being better with coffee and customer service? The coffee tasted burnt and had twice the amount of cream I wanted so I basically paid for someone to spill hot nasty coffee on me. Done with this place and to the manager of this location - you should be ashamed. Train your employees and update your phone number. read more

There are always high school kids working in here which is OK, but they're always extremely unprofessional which makes the process go by a lot slower. Also, it's just aggravating to be dealing with people who act so childish. The drinks are also very inconsistent. read more

Stopped by this Dunkin on our road trip and it was a pleasant visit. We order the following: -two iced blueberry crisp latte -blueberry minis donuts Service was fast and no wait. Also, this Dunkin' seem to be renovated so look very new. :) read more

The drive thru worker wasn't paying attention when I was ordering she had to ask me to repeat my order 3 times and then got frustrated that I wasn't speaking fast enough for her after repeating my order 3 TIMES. Pulled up to the window she was rude, had an attitude and didn't give me a receipt and threw the bag of food at me I asked her to speak to a general manager and she said she is and her name was teila rose which I don't know if she made it up or not because she wasn't wearing a name tag but so her store can identify her she was a young African American women with braids. Get a better general manager that doesn't treat their customers like shit (: read more

never have I ever seen such disrespect in a drive through and I am 42!! I pull to window and the employee takes my card, charges me, gives it back and slams window. no words at all. No hi, good morning , nothing. Same employee named Teneal (sp) , charged me for 2 chocolate donuts at speaker and informs me at the window that all they have is powdered. Gets attitude when I ask why they let me order and pay for something they knew they didn't have, cuts me off again by talking over me saying "I'll just refund you" then slams the door again, doesn't give me the chocolate milk I ordered then tells me I need to pay for it because she didn't charge me for it. by this point I ask to speak to a manager and she tells me she is the manager!! she was the absolute rudest person. This place has lost my business indefinitely read more

Came here for a frozen Vanilla chai, the girl did not know How to ring it up or know if they made it even though it was on the menu. Good Thing someone else was working with her who helped. Most the donuts were gone and danish, they closed at 9 and it was 630pm and not Much left to choose from. read more

I moved near this location in 2020 so this became my newest go-to DD. 9 times out of 10 they make my coffee perfect to my liking (extra, extra with a little flavor). I typically get a wrap and where other locations usually burn them I usually get one done perfectly from here. I know things have been rough with covid, but in the last few months this location has gone downhill, esp with donuts. They never have the ones you want. They rarely have munchkins. It's like they run out but I go in the morning. It's almost as if they aren't being made fresh and they sell all of them until they are gone. The glazed donuts almost always look "wet", not glazed, and that's a sign of age. They are often slimy too. I get wanting to sell before you make more so you don't waste but the product coming out is garbage. Today my coffee was really bitter and my wrap was barely warm with its contents 70% on the outside of the wrap with a funny taste, and the donuts (pictured) looked gross and old. The drive thru also looked overgrown and dilapidated with the grass and menu falling apart. Super disappointed. I've been going to Shipley's for my kids donuts for my a while because the quality and selection is a million times better. Hope this location gets back to its original glory! read more

Dunkin' - "Wet" and melted looking donut, instead of glazed. - Donuts Near Me - Biloxi, Mississippi

Worst Dunkin I've ever been to. Repeatedly out of things, horrible service. I'd rather go further to Starbucks.

The only business I know that stops serving frozen drinks An Hour before they Close every single day because they have to clean The machine?? A pitcher and lid??? Literally losing money because of lazy employees!! read more

When this store first opened it was fantastic. The crowd the have working there now is lazy. Instead of taking orders they'll make you stand there while they joke around and act like you coming in is cutting in to their time, instead of working. I've had several orders that I NEVER change (iced coffee and a bagel) rung up differently so theirs prices are never the same. I've had them burn the bagel to a crisp and just throw it in the bag without any of the wrapping for it. Change out all the workers and maybe this place will be good. For now, you've lost my business. read more

Very but I mean VERY friendly staff especially the lady named Kristen. She attended my group of 12 and she was very nice and attentive. read more

Dunkin' - a person holding a cup of coffee - Donuts Near Me - Biloxi, Mississippi

No bathrooms. Espresso machine out of order. No munchkins. And when I did finally place an order they could accept (2 coffees) they did not even get that right. Hopefully this was just an off day. read more

As a Philly native, I was excited beyond measure for the MS coast locations to open. I was severely disappointed once they did. A large iced coffee, with sugar and extra cream should be the same at any location (they use numbers, if you don't know) but it's never the same. I don't know if its poor training or lack of attention to detail, but I'm back to making coffee at home before work and couldn't be more disappointed. read more

I came here twice in a 2 days and they were closed. They were not opened till 9pm like they're suppose to. I was there at 8pm.

Just picked up a dozen assorted doughnuts for my grandchildren. They are very old! Some are hard and several have mold on them. My grandchildren were extremely disappointed and can't return them . Staff was not friendly and acted bothered! read more

Dunkin' - Hard and moldy - Donuts Near Me - Biloxi, Mississippi

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I went through the drive through. They had very limited options of things they actually had. The coffee was terrible , they made mine and my friends wrong. I didn't say anything, she did because she asked for no whip cream due to being allergic and they added it anyway. She also said she could still taste the whip cream, so they clearly just scrapped it off and gave it back. read more

We pulled up to the drive thru and let them know we needed a minute to configure our order. Once we were ready, we let them know and a sassy little girl came over the speaker and said with attitude "Um were actually really busy you're going to have to wait a minute okay?." We got to the window after placing our order and sat for about 5 minutes before anyone came to tell us our total. We received our food and drinks and the quality was terrible. The drinks were watered down and they gave us cold food even though we had just ordered. On top of that, we didn't receive a receipt. Probably never going to come here again. read more

Customer service was horrible. I went through the drive thru and my family and I ordered two separate orders which was placed all in the same bag. We couldn't determine which sandwich was which and we asked the manager on duty. She told us to sniff them and that's how we should know. Appalled by this we had more questions and we were basically told to pull off because she had a line after. I made a complaint online and the General Manager called back which was nice but I was at work. I called him back and I haven't received a call back as of yet. read more

Jamaya, shift leader, needs an attitude adjustment. She cashed us out before we ended our order and then sighed loudly when we continued. Took them about 15 minutes to make 2 coffees and put 2 donuts in a bag. We were the only 2 in the store. read more

Not sure what the disconnect is at this store. On certain days I get my coffee just the way it should be made, and then other days, they have to remake it 3 times. Every other Dunkin' in the Gulfport/D'Iberville/Biloxi area makes it perfect every time. read more