Recent trip through the area had me at Starbucks for a coffee. Service was quick despite the long…read moredrive through. Ordered an Americano which should be piping hot , but was warm at best. Makes you wonder if they just poured brewed coffee or if it was actually an Americano. For almost $5 for a small drink, you would expect better.

The cashier was kind and smiled. Then it went down hill from there…read more No one makes eye contact. No one smiles. I said "Thank you", and "Merry Christmas". Crickets. Not even a side eye. I get to my car with a venti Gingerbread latte with extra shot, and grande Creme brulee latte with Almond milk. Blech!! The gingerbread latte was weak and almost watered down. With barely a taste of the gingerbread syrup. The creme brulee latte tasted like a plain latte with no syrup at all!. I looked up the ingredients and I for sure had no syrup, no toffee bits, no "Holiday" fun drink. Sadly we didnt taste them until we were 2 miles away. I should have known our drinks would suck since there was absolutely zero Holiday spirit at this location. Shame on you for hiring doorknobs with no attention to detail to make drinks and no personality to serve customers. Merry Christmas ya fifty animals!

Check out all reviews, I've never been to a st Arbucks like this one 1 in Kingston, it is…read moreconsistently scetchy service, long waits, my favorite was waiting for a french brew when she spilled it then proceeded to make a new french brew from the old grounds.

I go frequently and it's always a hassle with them. They take FOREVER and a day in the drive thru,…read morethey always have some sort of attitude, and today I actually got my card charged multiple times when this younger girl tried to tell me it declined. I've been there so many times and my card never declines (I had the money). I'll be getting my money back and won't be returning. Plus the food just isn't great. Just sketchy there.

Why is everyone so brashly unkind/impatient? I was afraid to ask if there was somewhere I could use…read morethe restroom. Oh, and the staff made sure to give me a free education on how it is a " corporate store " . By redundantly telling me that each and every time I asked about a tumbler or VIA coffee. Sort of a customer service Area 51. They make you feel like you aren't a person. Thanks Starbucks , I have a bitter taste in mouth

First, I walked in and the 'barista' couldn't have cared to move from sitting on the counter to…read morehelp me. Secondly I tried using a coupon just to find out that they don't accept coupons. Thank you Starbucks for showing how much of a shit company you are.

Cozy atmosphere, yummy coffees and other drinks to choose from and super friendly and helpful staff…read moremake this place a must visit! Parking seems to be on street only.

Disappointed After a Promising First Visit…read more If I were rating this place based solely on our first visit a few days ago, it would absolutely be 5 stars. The coffee was excellent, the staff including the owner were warm and welcoming, and we left excited to come back thinking we found our new favorite coffee place in Wilkes Barre. Unfortunately, our second experience (Sunday, July 13th around 1 PM) was the complete opposite and really disappointing. The barista/cashier that day treated us in a noticeably cold and annoyed manner, and we're still unsure what prompted it. I can't help but feel that implicit bias and how I looked played a role--especially as an Asian woman with a White partner. The barista was NOT white. As a bedside RN from Southern California and former flight attendant for a major international airline in the Middle East, I've been trained extensively in customer service and cultural sensitivity. I know what respectful service looks like--and more importantly, how it feels. No customer should leave a café feeling unwelcome, especially when they've been nothing but polite . We waited patiently in line while the barista chatted with the customer ahead of us--my boyfriend mentioned they were discussing protests. When it was our turn, the shift in her demeanor was immediate . Her warmth and friendliness is now gone. She scowled as soon as I stepped forward, gave off a clear attitude while I placed our order, and even interrupted me mid-sentence with an annoyed , "Wait, I can't multi-task." My boyfriend wanted to say something, but we let it go. Despite this, we still paid, tipped, and quietly left. Not even a "thank you" from the staff. We were genuinely excited to support this place again. The coffee is fantastic but no drink is good enough to justify being treated rudely. We won't be returning if there's even a chance of being on the receiving end of that kind of attitude again. If you're in the service industry, every customer deserves the same courtesy--not just the ones you personally connect with. Please consider that.

I have been here twice with coworkers. Each time I have ordered the cold brew Americano and it is…read moredelicious. Very smooth and clearly high quality coffee. The restaurant itself is very cute and trendy and they have WIFI available if you need to sit and work.

Wrong size, luke warm latte. Used to be the best place in town. Heard it went downhill. Confirmed.read more

Awesome little cafe! Plenty of seating, a full range of syrup for coffees, snacks and bites etc…read more A+++ work visit again

First stop here today before heading to work. Got the mixed berry smoothie and the breakfast…read moresandwich with sausage and bacon (no picture... sorry). Smoothie was very good and so was the sandwich. Really liked that everything was made to order and seemed fresh. A little pricey but you are paying for the quality. Definitely will be back.

I love all things Halloween and this is the perfect place to get your daily potion or coffee. My…read morebestie found this place and took me here. They have a unique menu and also serve hot tea & regular coffee. They also offer vegan options. They also offer some baked goodies like cake pops, cookies & macrons. I ordered the love potion, which had raspberry and rose. Delicious! I loved that they added a red glitter heart on top since it was Valentine's Day! I wish I lived closer because I would be here all the time.

The large latte was delicious, but at $7... yikes. Large cinnamon bun, yum! Another $7. Insane…read moreprices. Good, but 2x reasonable prices.

Chewy, light and locally sourced, the bagel sandwich, with a perfect crunch from the gold-standard…read morefried egg and crisp bacon, isn't greasy or heavy but still packs incredible flavor. I got it on the everything bagel, and I might add some more cheese if I want it extra gooey next time, but it's probably the proper amount. The iced coffee was lightly iced and I didn't even have to specify (that's my Dunkin' hack, less ice since they love that bartender trick). It wasn't too sweet and the unique house flavors pose some tough counter decisions; the praline was nutty and caramelly, with just the right amount of cinnamon. There's table service when possible, but it can get busy so keeping your head up helps everyone. Jess and Kiersten keep a cozy and easy-to-do-work vibe inside, as the cafe doubled as my office last week. The sensibly relevant wifi password, easily explained, is also a huge flex these days. Whether you wanna settle in, or just stop by for a quick bite, this spot is versatile, open till 2 and offers one of the best breakfast sandwiches around. Well done!

The Main Bean is a charming little coffee shop tucked into a beautiful historic building. They…read moreserve great coffee and baked goods, with plenty of comfy seating and a fun seasonal menu. I tried the hazelnut praline yesterday and it was absolutely delicious. My kids love exploring the games in the back, and there's plenty around to keep them entertained. Highly recommend stopping in--and don't forget to join their rewards program!

Let me start off by saying Krispy Kreme is my favorite donut shop and that to me cake donuts are…read moresecond to dough but as a donut shop that focuses on cake donuts and that offers a selection of cake donuts and toppings that rivals Cold Stone Creamery, Duck donuts is an awesome alternative to Krispy Kreme. Though I am really not sure what a Duck has to do with it... We had 5 in our party and we each selected a different donut style. Being an over achiever I took it a step further and validated that I could mix and match any combination of icings and toppings and they acknowledged it was fine. In the end I chose a chocolate/peanut butter cake donut with jelly filling with a s'more shake on the side. I have no doubt that for some that coupling would be diabetes delivering but the warm cake donut with the delicious toppings, paired with a fresh shake were outstanding. I expected the wait to be longer since they fry and prepare each donut separately but was pleased to find it took less than expected. The experience was unique, delicious and welcomed. Wish they had some of these on the West Coast. Encourage you to find your flavor!! Thank you Duck Donuts.

to say my experience was bad is an understatement. extremely dissatisfied. store was dirty floors…read morefelt sticky just to walk on them icing was a mess and saw the worker pull a hair from one of the icing and she didn't change the icing and pro to dip my donut back in it also saw a mouse run across the floor. donuts were very messy and icing was all on the outside of the box making it really sticky. employees were rude and disrespectful not just towards me but towards the other staff member i don't know for sure but im pretty sure the rude employees name was abby but i am not postive overall a bad experience and very expensive for an unpleasant experience

Usually I go to Starbucks down the road . For a change I thought I'd try Barnes and Noble Café. The…read moregirl that took my order was extremely friendly unlike the one that made it. I ordered two ventis over $10 she had so much sweet cream left in the blender so I said instead of throwing it out can you put it in a little cup for me to top my coffee off as I drink it. She looked at me with her usual unfriendly face and said "I can't do that". No explanation at all. Just a matter of factly no I can't do that as she dumped it down the drain . Yeah she could do that! Just terrible attitude you can tell she has no work in her. Terrible customer service. !! I'm done I don't need that attitude!! Not friendly at all!! Starbucks would never treat a customer like that! Shauna needs a better attitude and a class on curtesy! Think it's funny Shauna?

I've been here a numbered of times since this location opened. I've never had a bad experience…read morehere. The baristas are friendly and make a good cup if coffee or caffeinated beverage of your choice. This location serves a few food options (meals, such as sandwiches and chips), soda, tea, energy drinks, snacks, etc. There are two seating areas on either side. Unfortunately there's no wifi from Starbucks or Barnes and Nobles, but there is complimentary wifi from AT&T which is next door. :)