I have been to a Starbucks in Wilkes Barre many times and had a great experience zero complaints…read morebut this time I was very much turned off by this Meagan girl who seemed to be in a disgusting mood. I've worked in retail and never brought my personal issues to work and managed to always have a smile on my face for all my customers.Very disappointed especially in a huge company like Starbucks.I hope this gets resolved.

Recent trip through the area had me at Starbucks for a coffee. Service was quick despite the long…read moredrive through. Ordered an Americano which should be piping hot , but was warm at best. Makes you wonder if they just poured brewed coffee or if it was actually an Americano. For almost $5 for a small drink, you would expect better.

Check out all reviews, I've never been to a st Arbucks like this one 1 in Kingston, it is…read moreconsistently scetchy service, long waits, my favorite was waiting for a french brew when she spilled it then proceeded to make a new french brew from the old grounds.

I go frequently and it's always a hassle with them. They take FOREVER and a day in the drive thru,…read morethey always have some sort of attitude, and today I actually got my card charged multiple times when this younger girl tried to tell me it declined. I've been there so many times and my card never declines (I had the money). I'll be getting my money back and won't be returning. Plus the food just isn't great. Just sketchy there.

Why is everyone so brashly unkind/impatient? I was afraid to ask if there was somewhere I could use…read morethe restroom. Oh, and the staff made sure to give me a free education on how it is a " corporate store " . By redundantly telling me that each and every time I asked about a tumbler or VIA coffee. Sort of a customer service Area 51. They make you feel like you aren't a person. Thanks Starbucks , I have a bitter taste in mouth

First, I walked in and the 'barista' couldn't have cared to move from sitting on the counter to…read morehelp me. Secondly I tried using a coupon just to find out that they don't accept coupons. Thank you Starbucks for showing how much of a shit company you are.

I had mixed feelings about my experience here. The parking was convenient, especially since we went…read moreduring a less busy time, so we had no trouble finding a spot. Meter parking was our option. The coffee shop itself is a beautiful space and has a cozy atmosphere with arranged seating that gives it a true café feel. There was artwork displayed throughout the shop that was available for purchase, which added a unique touch. The space was relatively clean and well-maintained, although it was noticeably very warm inside during our visit. Unfortunately, the customer service experience was inconsistent. The woman who took our order gave off an unwelcoming impression and came across as somewhat rude through her tone and body language. She did not interact much with us and made the ordering experience feel a bit uncomfortable. However, her coworker, who had black/brown and blonde hair, was incredibly kind, which helped balance out the experience. The biggest disappointment was the drinks. I ordered a hot cocoa, but it tasted similar to a packet of hot chocolate you could make at home. The marshmallows were the small crunchy kind, which was not what I expected. One positive is that they offered oat milk, which was appreciated since I am lactose intolerant. My boyfriend ordered a chocolate milk, but unfortunately, it was also not enjoyable. It tasted more like straight chocolate syrup or powder that had not been properly mixed rather than a smooth chocolate milk. We also tried a peanut butter cookie, which had a good flavor, but it was partially melted from how warm the shop was. I personally prefer softer cookies, so the texture was not really my preference, but it was decent overall. The prices were fairly reasonable, although the small chocolate milk felt a bit expensive at $3.75 considering the quality and for it being a small. Overall, the atmosphere and aesthetic of the café were great, but the drinks and inconsistent customer service left a lot to be desired.

We came here for our second coffee of the day. It's a nice space with good service and good coffee…read more I like that the drinks aren't too sweet. The cold brew was bold and flavorful. The only thing was that the caramel macchiato came mixed rather than layered, which wasn't what I was expecting. Overall, we had a good time. I also love the books and games available.

This was a first meet location after searching multiple places. This stood out. The atmosphere here…read moreis very inviting. The staff super friendly. There was so much to choose from in flavors, some you would never think to add. A nice place for a new meet or a bruncheon with friends.

Wrong size, luke warm latte. Used to be the best place in town. Heard it went downhill. Confirmed.read more

First timer ~ 5 stars from the moment I walked in until my last bite! Welcoming staff, great…read moreservice, excellent choices in menu and Incredible food!

First stop here today before heading to work. Got the mixed berry smoothie and the breakfast…read moresandwich with sausage and bacon (no picture... sorry). Smoothie was very good and so was the sandwich. Really liked that everything was made to order and seemed fresh. A little pricey but you are paying for the quality. Definitely will be back.

I love all things Halloween and this is the perfect place to get your daily potion or coffee. My…read morebestie found this place and took me here. They have a unique menu and also serve hot tea & regular coffee. They also offer vegan options. They also offer some baked goodies like cake pops, cookies & macrons. I ordered the love potion, which had raspberry and rose. Delicious! I loved that they added a red glitter heart on top since it was Valentine's Day! I wish I lived closer because I would be here all the time.

The large latte was delicious, but at $7... yikes. Large cinnamon bun, yum! Another $7. Insane…read moreprices. Good, but 2x reasonable prices.

Chewy, light and locally sourced, the bagel sandwich, with a perfect crunch from the gold-standard…read morefried egg and crisp bacon, isn't greasy or heavy but still packs incredible flavor. I got it on the everything bagel, and I might add some more cheese if I want it extra gooey next time, but it's probably the proper amount. The iced coffee was lightly iced and I didn't even have to specify (that's my Dunkin' hack, less ice since they love that bartender trick). It wasn't too sweet and the unique house flavors pose some tough counter decisions; the praline was nutty and caramelly, with just the right amount of cinnamon. There's table service when possible, but it can get busy so keeping your head up helps everyone. Jess and Kiersten keep a cozy and easy-to-do-work vibe inside, as the cafe doubled as my office last week. The sensibly relevant wifi password, easily explained, is also a huge flex these days. Whether you wanna settle in, or just stop by for a quick bite, this spot is versatile, open till 2 and offers one of the best breakfast sandwiches around. Well done!

Nice independently owned coffee shop with friendly staff.Great breakfast sandwiches and coffee…read more Quiet atmosphere.

We love duck donuts on Long Island and we're especially excited to see the Wilkes-Barre location…read morefor our brother's graduation! You cannot go wrong with a cinnamon sugar donut from Duck Donuts. Staff was lovely and the place was clean. We would come here again if we didn't live so far away!

Let me start off by saying Krispy Kreme is my favorite donut shop and that to me cake donuts are…read moresecond to dough but as a donut shop that focuses on cake donuts and that offers a selection of cake donuts and toppings that rivals Cold Stone Creamery, Duck donuts is an awesome alternative to Krispy Kreme. Though I am really not sure what a Duck has to do with it... We had 5 in our party and we each selected a different donut style. Being an over achiever I took it a step further and validated that I could mix and match any combination of icings and toppings and they acknowledged it was fine. In the end I chose a chocolate/peanut butter cake donut with jelly filling with a s'more shake on the side. I have no doubt that for some that coupling would be diabetes delivering but the warm cake donut with the delicious toppings, paired with a fresh shake were outstanding. I expected the wait to be longer since they fry and prepare each donut separately but was pleased to find it took less than expected. The experience was unique, delicious and welcomed. Wish they had some of these on the West Coast. Encourage you to find your flavor!! Thank you Duck Donuts.

Usually I go to Starbucks down the road . For a change I thought I'd try Barnes and Noble Café. The…read moregirl that took my order was extremely friendly unlike the one that made it. I ordered two ventis over $10 she had so much sweet cream left in the blender so I said instead of throwing it out can you put it in a little cup for me to top my coffee off as I drink it. She looked at me with her usual unfriendly face and said "I can't do that". No explanation at all. Just a matter of factly no I can't do that as she dumped it down the drain . Yeah she could do that! Just terrible attitude you can tell she has no work in her. Terrible customer service. !! I'm done I don't need that attitude!! Not friendly at all!! Starbucks would never treat a customer like that! Shauna needs a better attitude and a class on curtesy! Think it's funny Shauna?

I've been here a numbered of times since this location opened. I've never had a bad experience…read morehere. The baristas are friendly and make a good cup if coffee or caffeinated beverage of your choice. This location serves a few food options (meals, such as sandwiches and chips), soda, tea, energy drinks, snacks, etc. There are two seating areas on either side. Unfortunately there's no wifi from Starbucks or Barnes and Nobles, but there is complimentary wifi from AT&T which is next door. :)