I will say that i WAS a fan of DBS for a little while; that being about a month while i have been remodeling my bathroom. They were like a mini home dept for the area. But i have decided to go elsewhere from now on after today.
Today i bought a ceramic hole bit for drilling tile, thing would not cut butter hot. spent a good 15 min and never even was able to drill the pilot hole for the saw to touch the tile. So i decide to return it and figure out another way. I get there and they will not take it back because it cannot be resold (top of package was cut off so could be opened). That is all well and good, IF the product had NO problems and the package is in tact. BUT this is a defective product and should NOT be resold to ANYONE. This is not only bad service (which good service is their motto: ironic), but shady policy, selling back defective products to other customers with out even a second thought.
I would say that the diversity of products is good, but quality is low, and you never know if you are getting a returned defective item or just a bad one. My advice, either stay away or open your products carefully just in case you get a bad one. read more