The rate given to me when I booked by phone was promised not to exceed $85. I called twice to…read moreconfirm the price. When I arrived at Dulles I was charged $125! in addition, when booking on the phone, I was reassured I could pay with credit card or cash, my choice. When I gave the driver my credit card I was told there was an additional charge of $9. Luckily I had cash. The car was comfortable, the driver courteous but I really don't like being scammed. If you use Dulles Cab, don't book by phone. They can't scam you if you book online.

Dulles Cab Service is wonderful! We recently used them to get to and from Union Station in…read moreWashington DC for a trip to NYC for 4 adults. The price was reasonable, they provided excellent communication, were timely and friendly. I will be using them again. Highly recommend!

The first time we used them, they were great--on time and very courteous. The second time, not so…read moremuch. We booked in advance for a 4:30 pickup. 4:40: no one and no call. I call them and get told cabs are about 15 minutes away. "Is one of them coming?" I got a great non-answer. "Is anyone coming?" "We can't tell you an eta." "Am I going to be stranded?" "We will be sending someone. Cabs are 15 minutes away." Then a few minutes later, they call and leave a message. "It's going to be an hour." An hour comes and goes. I call again. "We're still overbooked. It's going to be at least another hour." They couldn't tell me that in the first place? I had to call them. Never again. So, if you don't mind rolling the dice, then use them. If you like to know your ride will come at the time you booked, you may want to look elsewhere.

My husband, Walter and I had to go to a medical procedure in Fairfax. Leo, picked my husband and I…read moreon time and took us home. Excellent and kind service both ways.

I'm furious. Car never showed up. they even confirmed the previous day. Too late to get an uber…read more Had to drive myself NEVER again. I used to recommend them. Not ever again. next time I'm getting a limo instead cheaper than paying short term parking

It was great. The gentleman had a little problem finding my house, it was resolved very quickly. He…read morewas very kind and yes energetic even though it was early morning. Great experience!! Thank you.

I called at midnight for a 4:30 AM pick up, and not only was the phone answered quickly, but I was…read moretold who would be my driver and what color and type of car he'd be driving within 10 minutes making the reservation. Everything went perfect. It could not have gone better.

Hector is always on time. very friendly and reliable! He is also a very safe driver. I recommend…read morehis for getting to and from the airport where timing is important

They'll never be late and show up earlier for the morning flights. I can relay on their service!…read moreThank you!

Called two days prior. Told dispatcher what time, address, 4 people with 4 pieces of luggage…read more Called morning of to double check they had not forgotten. They did not; however they were late and unable to fit all our luggage. I ended sitting with my luggage at my feet. Will never use again.

We have been waiting over 2 hours for a cab. We had to be to work by 6:30. Called back the lady…read moresaid they canceled the cab.

Under no circumstances would you ever want to put your life on the road in this company's hand. My…read moredriver was texting and driving at 60+ mph, which is illegal in MOST U.S. states, but when I called to complain about it, I received an answer of "how else do you think he's supposed to contact the company?". Umm... maybe a phone call? Or, nothing in life is that urgent? My cab ride was no more than 45 minutes. Not only was management un-apologetic, he grouped me in with "black people" because, apparently, they receive a lot of calls from "those types"? So what you've got here is a racist idiot who doesn't understand when something is illegal, ironic coming from someone who isn't from the U.S. (he had such a heavy accent, honestly it was hard to understand him). He tried calling back, presumably to just yell at me for another 10 minutes, but he's funny if he thinks I'd pick up that phone call. There's something so gratifying about hanging up on really, dumb people.

Do not use this service unless you want to be stood up when you need the taxi to take you to the…read moreairport. I booked a ride to Dulles Airport on October 16 early in the morning. No one showed up at the arranged time (5:50 am), no one texted, no one responded when I called. The call went to a voice mail recording. My wife and I rushed to drive ourselves in our car to the airport where we left the car in long-term parking, which was not our choice. No one called after that later in response to the recorded messages to apologize or explain what had happened. When I called again the next day and spoke to the owner to complain, he said he understood my "point of view" and that it was his fault. He had subcontracted the ride and the driver who should have taken me didn't show up. He could not explain why he had not texted or called me later to apologize, but offered a free ride to the airport next time. This is not a serious or genuine service, just a subcontracting operation. The owner didn't understand that giving in recompense when pressed a free ride the next time to the airport could never make up for the loss in airfares, hotel charges, and vacation prepaid travel. Frankly, the owner should be in some other business if he can't be responsible or respond directly to the customer when is in need of the service.

Fast and clean service. They have great flat rate taxies. I…read morewould recommend people that are in loudoun county use this taxi company.

I'm an old man. My doctors have told me that I shouldn't drive anymore. Now Raphael is my driver…read moreand he takes me to my doctors appointments. I am handicapped and he goes the extra mile (figuratively speaking) to help me. I am pretty happy with his service and I will be using him from now on.

I had an important post surgical appt with my spine doctor because I was having complications from…read moresurgery. He was supposed to pick me up at 300 pm 11/10/2022- After I arranged the ride to my doctor with Rafael, I had 2 offers from friends to drive me but declined, thinking it rude to cancel after I committed to him driving me. He never showed up and I ended up having to get a ride with a neighbor . I called him and he was miles away driving a client somewhere- he had totally forgotten my appt that was so important to me. He sent me an apology but it doesn't matter - this was unforgivable

The driver is always curtious and professional when driving me to the airport. GoGreen Cab has…read moreexcellent cab service. Won't go with any other taxi service. Keep up the great customer service.

Driver on time and regular communication kept going at all phases of the reservation and before the…read moretrip.