Not sure if everyone at Duke is having a bad day or if it's just Monday, but I had a truly horrible experience at the Duke Sleep Disorders Center.
Starting with the location, which is listed as the exact same address as the hotel the center is housed in, there are no signs and no directions to get to the center. I naturally go in the front door, where the Front Desk Attendant first ignored me, then was rude when I asked if he had a mask (since they still require it, even if you're vaccinated), and rude when I told him I was looking for the Duke Sleep Disorder Center. The directions he gave me were wrong, so I ended up walking around the entire building on the 4th floor, before calling the Sleep Center for assistance.
When I called the sleep center, Duke Appointments Center picked up, and the associate on the phone was rude, then wouldn't disconnect the call so that I could complete the customer service survey. Unfortunately I didn't get her name, but reported her poor customer service and poor attitude to the Duke Customer Service Center.
Once I finally located the entrance, Juliette, a sleep tech, took her sweet and precious time walking to the door (which was locked and required opening) very rude. When she asked me what time my appointment was, I told her, and she checked her watch (it was 2:10pm). I understand I was 10 minutes late, but I didn't anticipate having to walk around the entire building in 97°F heat to get to the center. When I told her that I had to walk all the way around the building, she said ok, with NO regard that it is 97°F outside. I asked for a paper towel to wipe my face (which was dripping with sweat), and she said I would get one in a minute after she checked me in. Seriously?!
She made it very clear that she did not care that no one told me that I had to exit the hotel to get to the center, and there were no signs at the entrance to the hotel pointing patients to where the center is (when I left, I saw the sign for the center, down the hill from the first entrance and in the shade, not visible from the front driveway). I guess I am supposed to be clairvoyant and discern where the entrance is.
I REALLY don't appreciate this treatment and I haven't ever been treated like this at Duke, especially with the number of surveys they have patients complete. I know I need to have the sleep study I was referred for done, but I really don't want to pay for this service considering how I have been treated. Do better! read more