Mrs. Bayes was very kind and took the time to listen to all my concerns. Patient rooms are clean and modern. Customer service otherwise is acceptable. --Hard to find a good primary care of these days, I would recommend. read more

Wow, the reviews on this place are wild compared to the experience I had. This location is very clean and feels very safe. The staff is all incredibly kind and welcoming from the welcome desk to the nurses and doctors. When it came to treatment, the staff here listened to my needs and offered amazing advice and options. Without going into much detail, I can positively say Dr. Jessica May has significantly helped me. I'm very grateful for my experience here, and absolutely recommend them if you're looking for a general practice. Shoutout once again to the amazing staff for being wonderful! read more

Great service Friendly atmosphere starting at the front door . Dr Brittany Larson is very attentive to her patient , knowledgeable and seems to be concerned about the well being of her patients read more

My husband and I have been going to Duke Primary Care in Apex since we first moved here a few years ago. We both really like our doctors. They really listen and they are helpful. If you have questions they are very responsive and helpful if you email them through Duke My Chart. Getting blood work done is quick and easy and results are posted quickly. Wait time is very short. I also had a good experience with a video call with my doctor. read more

Do not go here, I transferred from ny to here and ever since have had problems with this place, they constantly make things harder, my biggest concern being my prescription I've had (for 9 years by the way) is now revoked because this young doctor "doesn't feel comfortable prescribing it because she doesn't know enough about it" so she wants me to make another appt at her location (3 now for my own prescription that I'm just transferring from my old doctors) to come in and for her to recommend me to a sleep specialist (which I've already seen in the past, this is why I'm prescribed what I am) just for me to continue my medication I have had for what is likely longer than she has been practicing. I am self employed so it is hard to get good health insurance and with COVID it was even harder for me, I finally rebounded financially and got my health insurance set up again and she presents me with this bs. Now I have to pay health insurance to pay for expensive doctor visits just to get my medication that I've had for almost a decade. My medication is sleep medication and is the only thing that balances me out, not having it makes my entire life much harder than it has to be. Too long? Doc refuses medication I've had for almost a decade because she's not educated enough on it making my life hell and making me pay money I shouldn't have to pay. Do not go here ever read the reviews read more

See the WRAL story 01/24/2022 "Local couple questions $5,000 difference in medical bills for same procedure." The Apex office tends to refer to Urgent Care and ER. ER visit ended up costing $$$ for a simple prescription for antibiotics. read more

THEIR STAFF DOESN'T KNOW HALF OF THE CODES FOR SUBMITTING CLAIMS TO INSURANCE. YOU'LL END UP WITH A HUGE BILL IF YOU GO TO THIS LOCATION!! Went there for the regular annual check-up. Doctor said that all looks good and we'll just get the standard test done. Lab experience was good. And then, ... they sent a bill for $$$! Called back and said that I have never had to pay for annual check-ups + the lab said that they are only doing the basic tests. Turns out that the lab didn't know what lab codes to use for annual check up, so they put everything in regular fees. First time, I tried calling, they kept asking to call the main Duke number. When I insisted that the issue was with their lab, they hung up. Spoke with their department manager for days trying to fix and eventually just paid it as it was not worth it. I can understand that mistakes can happen - but this location's unwillingness to even fix a mistake and pass all the responsibility to the patients is unethical and unfortunate. I am never this critical about doctors/clinics, but this place has taken the dis-service to a new height. read more

I changed my doctor to Dr. Anguish. Since seeing him my pressure has improved. He changed the way I take my medicine. I like his bedside manner and his patience with me. He takes time to listen to you. He's very kind. read more

I visited Duke Primary Care Apex approximately 2 months ago. I was kept in the waiting room with an appointment for well over an hour and a half. During that time, the front office desk was left mostly unmanned, and witnessed who appeared to be a manager showing family pictures with office staff on a PC, joking in an open doored room. There was an overwhelming feeling of inappropriate concern for movement of patients. Dr. Reeg, highly rated, took me a 330pm appointment his last of the day after 430p. In fact he left the office with me at 5pm. I specifically checked on this facility and read on the website for this location that degenerative disc disease, one of several problems I have throughout my back, was treated there. Dr. Reeg, a highly rated doctor, looked at my MRI, tapped on my knees asked one or two questions and while polite and nice, determined from a 5-10 minute session that he could do "plates and screws" but may result in greater pain for me. When I asked "what about pain management or PT?" also advertised, Dr. Reeg stated that was not done at that facility, When I told him it was contrary to what I read on Apex's facility web page, and that it was the Duke name which was my hope that somehow I would be networked within the Duke organization to get connected with someone to control my terrible pain. The doctor knew of no one, and merely stated he would check on alternate pain management location and get back to me. I waited several days but did not receive a word. I had to call back days later, and was told to look up alternates myself. Do not associate this facility with Duke. It is ill run, staffed with lax, joking associates and the doctors are not of the caliber that Duke hospital represents in its long well run history. I had another consultation at an orthopaedic company down the street with the same insurance and was charged 1/2 Duke's amount for a consultation. I got better caring service at an Urgent Care, (and more information and follow up) than this location. Take it for me. Do not let the Duke name on this Apex facility fool you. Lax, juvenile staff, slow, and doesn't represent what is claimed they treat. read more

They were great until they were taken over by duke. The staff are rude, assuming you get a response from them. They do not care about people any more. When I first moved to the area 3 years ago, they were highly recommend. Duke took over, and each of my last 4 visits got worse. Stay Away! read more

Do NOT recommend. The last straw was when I had tests run and the office called my home phone (although I specifically said to call my cell since I work) and asked me to call back to discuss the results. I called back and got voicemail. Three days and two follow-up calls from me later... I still had not spoken to a live person and did not know what my results meant. I then sent a message through their online system... no response two days later. I just cancelled my follow-up appointment and will be collecting my medical records to take to another doctor. I like Dr. Blackwell, but I think very little of his support staff. read more

My son went to Duke Primary Care Apex because for a sick visit. He was seen by a nurse practitioner. He was diagnosed with strep throat. He was prescribed penniciliny. My son did not get any better. He got worse. I took him to an Ear, Nose and Throat specialist, Raleigh Capitol Ear, Nose and Throat. Dr. Macmahon saw my son 4 days later and confirmed he had strep throat. He told us he was not getting better because he was on the wrong antibiotic. He prescribed my son another antibiotic and my son started feeling better within 24 hours. Dr. Macmahon, the ENT charged my health insurance Cigna $199.00. Duke Primary Care billed my insurance $527.00 for a quick strep throat visit by a nurse practitioner. Duke Primary Care billed more than twice the amount through pecialist fee for a nurse practitioner visit. I called Duke Primary Care billing department and told them that it is not reasonable that they billed more than twice the specialist fee. They told me they couldn't do anything, that I had to talk to someone at the Duke Primary Care location because they are the ones who send them the information for billing. I went to Duke Primary Care in Apex and asked the receptionist to speak to the person who sends the patient information to their billing department and I explained my concern. She was not helpful and after I insisted to talk to someone she let me talk to their Health Center Administrator, Eric Deans. I talked to him about my son sick visit fee versus the ENT and showed him the explanation of benefits. I told him I don't think is reasonable that they are billing more than twice as much as the ENT. I told him to look into it because I think it must be a mistake. I have been there for sick visits myself and the most they have billed my insurance for a sick visit with Dr. Blackwell is about $300 which is more than the ENT but less than $527. He told me that he was going to look into it and that he was going to call me back in a day or two. It has been almost 2 weeks and I have not heard back from him. I called him a couple of days ago, got his voice mail, left him a message and nothing. I have a high deductible health insurance which means that I have to pay most of.my family's sick visits healthcare and meds. I have to pay for my son sick visit. I highly recommend avoiding Duke Primary Care Apex. They are not affordable for a primary care visit. If your insurance allows you to go directly to specialist, do so and you will saveo time and money and you will get better faster by getting the right treatment from day one. If your insurance doesn't allow you to go directly to specialist, go to an urgent care or to CVS Minute Clinic. read more

Krishan S. Angrish is won of the worst physicians you can see, my wife had a first time appointment with him today and came home crying he was ignorant sarcastic and would not listen to a word she said. This guy should not be able to practice he has no compassion and he better be glad that I was not there it would not have ended well! Duke you should have better standards of for hiring asses like him. Glad I see a good physician. I will say something about it on my next appointment there. What a tool and so disrespectful . read more

I am a patient at Peak Family Medicine and I can not say enough about the staff and doctors- they are GREAT!! I have not been to an office that is so kind and caring. Besides the wonderful nurses, Dr. Blackwell, DR. Azeem, Katie Lukasik, PA, and Jon Elkin, NP, they are so caring and always are so helpful, wheither I am there for a check-up or I am feeling bad, I always leave feeling bettter. This place is were everyone should go for their Primary Care. read more

I'm very pleased with this doctor's office. Dr. Blackwell and the staff are top notch and very attentive. The entire facility is really clean and I even saw the doctor and nurses wiping things down with alcohol wipes after being used. Was able to get a same day appointment when I was sick with the flu and was in and out quickly. I highly recommend this office. read more

My husband has been a patient here for 10 years. Since the practice was taken over by Duke, the front office and patient response has deteriorated. This morning the receptionist was as rude as TSA ever is. Jeanina Otey was not helpful and not at all apologetic. She was officious and obnoxious and, then, accused me of being rude, which I was by that time. I needed to pick up a prescription for my husband that he asked for a week ago and it is just for Cpap supplies. She did not even ask my name, demanded my id, then said he did not have a HIPPA form online for me, that I "had no right to his prescription." He had always had a HIPPA form for me, so, yet another thing Duke Medicine has lost in their records. There have been multiple other errors in his chart since the transfer. This is the latest in a long line of bad service from the front office. Medical care is good, but, go somewhere else. They are too rude and inefficient. read more

I would like to suggest folks re-visit this practice if they have discounted it due to the other bad review. The staff has changed quite a bit for the better since being taken over by Duke and my wife and I just had a great experience. My wife had an urgent matter and needed a same-day CT scan and they were able to verify insurance and get her scheduled for the same afternoon. This kind of service is unheard of and we truly appreciate it! read more

I recently saw Jennifer Taylor for a routine work physical. I called and made an appointment and told them the purpose of the visit. They said it would be covered as a yearly physical as I had not had one within the year. In addition to the appointment, I needed to have blood work done to verify vaccinations (this was decided at the appointment). I later received a bill for the physical because I had to have blood work done. Apparently, adding the blood work to it made it a "sick" visit and was not covered. I am happy to pay for the blood work. I called my insurance company and they said the appointment should have been covered. When I called Duke Primary Care Apex, they said if I had waited an hour or come back another day I would not have been charged for the visit (of course, no one told me this at the time). Then the person on the phone very condescendingly asked if they could set up a payment plan. I responded that the amount of money was not the problem, but it was the principle of the matter and how it was coded. They remain unwilling to help. read more