We had some major mechanical issues that delayed us for several hours, so the 5 stars is not for the flight but for Connie Simon who really holds this small airport together. She made sure everyone had their flights rescheduled, rentals cars for those that chose to get one, and food for the rest of the people that waited out for the fixed plane to come in. She was so kind, considerate, and really knew what she was doing. She was also helping get luggage on the plane and drove the tractor away from the plane. She really knew what she was doing (as she's been doing this 17yrs evidently) and I'm hoping that she is properly acknowledged. Connie thank you again read more

Great airport Modern, clean, easy to get to, plenty of parking. What I love the most is the ease of getting on a flight - show up 15 minutes before boarding and you are gold. No getting there an hour early and hope security is not backed up. No running up and down different concourses. Of course, you don't have a lot of flight selection, but that is not the Airports fault. If I can fly out of Dubuque, I do. I will even pay more, but honestly, the only place cheaper is O'Hare, but that is a three hour drive and $20 a day parking. Always cheaper to fly DBQ read more

Wow! Flew out and back from this airport for the first time and it was fabulous! Close parking: no hassle , extremely convenient, clean and comfortable. Will use as often as I can. read more

Pleasantly surprised, an efficient regional airport with excellent customer service. Currently, they are limited in scope, as there aren't a lot of flights in and out of the facility, with American Airlines' six daily flights to/from Chicago the lone menu choices. I'm so impressed by the character and friendliness of the staff, as they treat you positively with a courteous warmth. No TSA Pre Check. Limited food and purchase options, I'd suggest that you arrive at the airport with anything you'll need for travel. All of the flights are regional jets, so be prepared to check your carry on bag at the cabin door, and you'll have limited aircraft space. read more

This is a very nice airport thanks to the FAA funding. It's too bad that there are not other carriers there. In many years past there were 3, American and United going to ORD and Northwest going to the Twin cities. It is my understanding the nice restaurant will be reopening soon. The TSA staff is very helpful however if you have a TSA precheck it gives you no advantage. The free parking is a plus but as one TSA person told me that many others use the parking lot as a park-n-ride to meet and go to other airports so that may change. There was some talk that AA was going to add a direct flight to DFW. There is no word on that yet as far as I know. In talking to others, if they have a flexible time to travel the will drive the extra miles to Moline, Rockford or Cedar Rapids. Tim From Potosi read more

Normally employees at airports are not very friendly. But every person working at this airport was so kind, patient, and professional. There was an older woman in front of me in line for security who was very nervous. The security worker spoke calmly to her and talked her through the entire process. I arrived 1 hour before departure- I had a digital boarding pass so I didn't have to check-in, but security only took 10 minutes. They do require you to "check" your carry-on at the gate and then you retrieve it at the gate once in Chicago. Overall- easy and good experience! read more

Pretty place. Small but attractive! However ..I don't blame Dubuque. The people are friendly and hospitable. I do feel bad they only have one Airlines. Why American Airlines sux. Arrive at DBQ (small regional airport) earlier than planned because my meeting ended earlier. No worries plenty of time! Check in at AA counter. See earlier flight to OHare and ask "are their seats on that flight. Respond yes! Lots! Let's see what we can do. No. Sorry. No we can't change to to the earlier flight because the computer won't let me". I say o well. Doesn't make sense but ok. I will cool my heals for 5 hours! Go thru TSA. No TSA precheck available so basically it's a strip search. They are not very busy so it also includes a 5 contact smear analysis etc. My snack food is carefully examined and smashed into smaller pieces to verify its check mix not other thinks. Ok. For safety we make sacrifices. Make it thru TSA and find a comfortable seat. Not really possible in an airport designed to keep you from sleeping. Ten minutes later the earlier flight to oHare boards. I am the only one not loading. A few minutes go by. TSA guy says "you are not on that flight? I replied no. I tried but to no avail. Then he says well you have to exit this secure area because we are getting ready to lock this area closed. We will be back at 3. So I go from secure to unsecure. Head back to airport lobby and see American Airlines employee and say. "I am not upset (nor surprised) but let me tell you why I feel negative to my experience today. She is sweet but unhelpful and says let's look into the situation. Pulls up flight info and says. I can get you to Chicago sooner. Would you rather do that. I say yes. It makes sense to take the plane now with 57 extra seats available rather that wait in an airport with nothing but snacks and crap to eat. She says great to change your ticket that will cost $75 dollars more and when you get to Chicago another $75 to change flight to RDU. I respond. It's not worth $150. I smile. She smiles. I add "never miss understand why your customers loathe American Airlines". She smiles. She Says "have a nice day" I respond. "You too!" So making a long story longer I sit here outside security, waiting patiently and listening as customer after custom proceeds to the American Airlines counter and customer after custom hears "I am sorry I can't help you or states and elaborate reasoning for $75 dollar change fees etc. The amazing thing I realized that I once thought impossible American Airlines sux worse that Delta. I didn't think it was possible. read more

Five stars is not nearly enough for the agents here at this airport. I was on a diverted flight. We were supposed to go to chicago and were diverted here for fuel and ended up staying the night. A full plane full of passengers from Nashville TN. When we arrived there was only one agent on duty with a second on the way. The first agent had to unload the planes baggage and then start rebooking passengers and getting them accommodations for the night. I called through to AA while waiting in line but the ladies where extremely helpful, empathetic and courteous to all the passengers! They quickly called the local holiday inn and arranged for a minimum of 50 rooms. They arranged for the hotel shuttle to make numerous trips with passengers and bags. They arranged for a limo car service to help expedite this. They even took some of the last passengers themselves in their private cars!! The next morning, they arranged for a bus to get passengers from the hotel to the airport in a timely manner. They had all the rebooked passengers tickets printed and ready for us when we arrived to check in. How early did these guys get up?! They brought donuts, water, coffee and granola bars for all the delayed passengers to eat after getting through security! I seriously cannot say enough how very impressed I am with this airport and staff. Special shout out to the ladies who where there last night and this morning.....Rachel, Cheri and Nichol. read more

I love this airport because it's close to home. I have one criticism, the bar and cafe close way too early! I had a 5:00pm flight on a Monday; which was delayed for almost 3 hours, I really could of used an adult beverage or a big burger at that time. Just curious why the bar/cafe isn't open until the last flight leaves? read more

I couldn't be happier with the ticketing agents at Dubuque Regional Airport. I inadvertently chose a return date a week later than my intended return date. I arrived at the airport 45 minutes prior to the departure time of the flight I mistakenly thought I was on and the agents were able to get me on that flight and my next flight to MIA from ORD. They were friendly while they were hurriedly helping me as well. This wouldn't have happened anywhere else. THANK YOU!!!!!! read more

I have nothing good to say about our local airport when I always get better deals elsewhere.