I would like to recognize the entire Park Sierra office and maintenance team for the positive…read moreexperiences I continue to have with them. Every interaction has been professional, respectful, and welcoming, and it truly makes a difference as a resident. Their teamwork, kindness, and willingness to help do not go unnoticed. I especially want to recognize Jeremy for his outstanding hard work, dedication, and consistent effort. Maintenance requests and repairs can take time, but Jeremy always handles situations with professionalism and care. What stands out most is his communication. He makes the effort to keep us informed, explains delays thoroughly when they happen, and follows through on concerns instead of leaving people without answers. His strong work ethic, reliability, and attention to detail reflect how much he genuinely cares about doing his job well. Jeremy's commitment, along with the support of the entire Park Sierra team, creates a positive and reassuring environment for residents. Their efforts are truly appreciated and deserving of recognition.

This apartment it's in really nice location great neighborhood,.and the leasing office staff they…read moremake feel you're home , also maintenance crew are really helpful in all you needs providing service on time thank you guys great job !!!

I paid a huge sum to transfer into a new unit because the first one was uncomfortable, and the…read moresecond has been absolutely uninhabitable, to the point where I'm now sleeping in my car every day. In the first unit, the floors were paper thin and my upstairs neighbor kept waking me up. There was almost no natural light because a tree blocked the view. I emailed about it for a month, before management said a transfer might be possible, but it would cost $3,100 plus $250 more per month, including $50 (additional) for parking and about $200 extra in rent. I used the last of my savings to transfer for the sake of my health. The new unit has 8 HVAC units directly above the bedroom - I wasn't made aware of this prior to my moving in, and I wasn't allowed to tour the new unit either. The vibrations are so strong they rattle the walls and ceiling, and not even AirPods Pro ANC block them. They go off anywhere from once an hour to constantly, and because there are 8 of them, they all make different, unpredictable noises. Some sound like slow deep bass that can be felt in the bones while others make rapid whirring noises like a washing machine. It is impossible to sleep - I have been sleeping in my car since I moved here. I paid a $3100 transfer fee and am now paying $2600 a month to sleep in my car. I've submitted numerous normal and emergency maintenance requests and contacted management repeatedly about this issue. I have documented many recordings of the noise, including timestamps and proof of volumes above habitable levels, and have provided them upon request. Maintenance agreed that the vibrations and noise are unusual, and the layout of having 8 HVACs on one unit was strange, and they've tried a couple different fixes - unfortunately, none of which have worked. The sleep deprivation has made me sick on multiple occasions, and I have been in the ER. Management is now asking me to pay a lease break fee to leave, despite the hazardous situation and clear health impact. I have explained that I cannot afford this and have tried to follow up repeatedly, but I have not received a response in over a week and cannot reach anyone by phone, through email, or in person. I think Simone and Xiena are genuinely friendly people who try their best to communicate with renters, but management as a whole is very difficult to reach. This experience has caused me so much anxiety and deteriorated my mental and physical health.

Parking is scary dodging other cars coming and going, dated apartments, filthy carpets all…read morethroughout and noisy. Office staff nice but never available. Will not return deposit, do not bother hiring cleaners when lease expires.

Their remote leasing team is great, but the onsite team is horrible. They wouldn't even return an…read moreemail despite both me and the remote team reaching out to them. This was my top choice initially, but I can't imagine living here when they can't even be bothered to respond to a potential tenant!

After living here for 5 years, we can confidently say that management has failed to address a…read moreserious and ongoing cockroach problem. We have filed nearly 10 formal complaints, yet the only response is basic pest control that requires us to leave our apartment for two hours, often during our work-from-home days. There is no preventative plan, no investigation into the root cause, and no consistent follow-up unless we push for it ourselves. We have communicated multiple times how distressing it is to live with cockroaches, especially while paying premium rent. Instead of meaningful solutions, we are repeatedly dismissed or redirected, which has led to deep frustration. We maintain a very clean apartment, so this issue is not due to tenant behavior. Living with cockroaches is unacceptable, and management's lack of urgency makes the situation worse. We would not recommend this complex to anyone who values health, comfort, or responsive management.

My stay here at The Mason Flats at Township has been phenomenal for last three and half years…read more I have only received top notch services from renewing my lease with Jordan who is always warm and bubbly. Amanda who has always been nice and relatable with a smile. Rose who is beautiful inside and outside just like the property. Then there is Radford who is over maintenance, he is just like Chase from Pal Patrol always on the case with a followup within 12 to 48 hours. Living here has truly been stress-free. I believe in giving people their flowers while living

Everything was great for onboarding until they started using something called vero app which does…read moreimage recognition to detect face, id etc. for ID verification. After many tries it fails to work to the point it derailed entire move in process even though I was fully qualified. I felt it was very derogatory/irresponsible and unfair that their company STYL is using to deploy unproven/unreliable technology to disqualify applications which caused chain-reactive commotions on other related move tasks. They probably have no idea how much destruction it does in individuals life. My mistake is not knowing about it earlier.

Cassandra in office is thorough and great when it comes to returning a phone call as promised or…read moreresponding to a voicemail message Or when bringing a tenant concern to her attention She's always pleasant and friendly

Excited to be moving in soon and being a part of the IMT community! Toured the unit as a walk-in…read moreand got greeted by Jacqueline and Casandra. Both of them were super friendly and helpful in understanding the process. Jacqueline showed us the unit and gave us a walkthrough of the community. They didn't force me to sign up for anything and allowed us time to make our choice. They were very responsive via email and answered all of our questions. They allowed to view the place again too and made it feel like it's going to be a great place to start the next chapter. The only reason it's not 5 stars is because I haven't lived there yet :,) but it seems like this place would become a 5/5.

The maintenance teams have never let me down. I've been living here since 2018. Whenever I needed…read morehelp on plumbing or electric issues they always showed up on the same day or next day after receiving an email notice. Jose, Marvin and Luis were friendly and efficient. Especially Jose. I saw him started fixing the security gate once we received the gate broke down email notice in the early morning. As a resident here I felt secured and stress free because they were the best and would fix the stuff no matter I was busy at work or not home. Thank you very much for your help and service.

I lived here from 2014 until 2021. Initially, it was a great experience. The location near the BART…read morewas nice, and Dublin itself was a great little town. Over time, it became much worse. The rent perpetually increased, but if you were able to bargain, you could mitigate it. The security gate for the garage was consistently broken, enabling any rando to enter at will. My car was never broken into, but my bicycle was stolen. The elevators were bright, but mostly dirty. The smell of the neighbors' food and weed was ubiquitous. Oh, and garbage was frequently dumped in the garage. I can also say that the management team was more often absent than in the office. Frankly, you can do better in Dublin. And don't try to break your lease early, because they'll do nothing to mitigate the loss and find a new tenant.

Never anyone to talk to. Can't get through on the phone and front doors are lock when visiting…read more Poor management

I only giving it a 1 star because I have to in order to write a review. I lived there for a year…read moreand I couldn't wait to get out of there rodents, crickets, grasshoppers in my apartment. Pest control finally came out and set traps and told them what they needed to do but they did none of it before I moved out. It was supposed to be a senior complex but it turned into some of everything. Tenants items started to come up missing. Now I don't who or whom did it but things were missing. I know people love pets but my goodness, then didn't do well at cleaning up behind their OWN pets. Pet hair left in the washers and dryers. They would wash their pet items in the washers and dryers. Heck, I got fleas or maybe bedbugs bites, I don't know which is which because I have never dealt with either one of them before. I do know that I through my comforter away.Some tenants expected maintenance to clean up THEIR dog urine and feces when they are looking at their dog doing this. The rodents got in my bed. I went through 4 air mattresses. I didn't buy an actual bed in fear of it being a total loss. I was over charged in rent. I was supposed to pay $1499 and I'm just going to be truthful, my rent was padded. The manager at the time charged $1929.00 in rent when id.gov told her to charge less. It was a lot more going on there by other managers but I'll tell that in court. I lived in a studio apartment and I was charged more than a one bedroom. I tried to write corporate but the packet came back. I have of that I speak of. Have you notice, the owner does put their name on the reviews? I have tried and tried to communicate with them but I can not reach them. Maybe the court system can or maybe they will respond through here. I want my overpayment back the cost for my 4 air mattresses.

Great please to live !! close to shops, restaurants and freeway…read more good family and kids friendly community. for some reason, lots of pet lovers in the neighbor hood :) lots of pets in the community. Pool and Gym included with good clubhouse. Only con - street parking space for visitors.

I love living here, and agree that community is nice, safe, very family friendo - though I'm…read moreprobably only bachelor in the entire 'hood here. Still, it's cool that its young familes and all. BUT, why with the lack of parking? I had the inside of my place designed to look specifically like a bar (really) so like having my friends over to watch ball games - but they all complain about the parking!! WTF? It's not the city, the neighbors need to start parking in their garages. Bonus is that it's right by stores and freeway entrances. When is that new mall next door to us opening? We need a Whole Foods within walking distance and Toll Bros needs to start making good on at least some of their "soft sales" plans... I put up with your b.s. cable and greatly depreciated housing values, cmon. And still we didn't complain - but at least give us a Whole Foods!

Outstanding Experience from Start to Finish…read more I moved into Legacy at Livermore in July 2023 and was one of the first residents in the building. I actually found the property through a Google search while living overseas, which could have been stressful, but the leasing team made it incredibly easy. Diane was my first point of contact and she was phenomenal. She was knowledgeable, responsive, and went above and beyond by taking a video of the exact apartment I was interested in. That level of care and transparency immediately gave me confidence in my decision. Shortly after moving in, I had two vehicles delivered while I was out of state in Texas picking up my dog. Faye stepped in without hesitation, received both vehicles, and parked them safely, one of them being a stick shift, which deserves extra appreciation. That kind of support is rare and speaks volumes about the team. The property itself is easily the nicest place to live in the Tri-Valley. The downtown Livermore location is unbeatable, the amenities are top-tier, and the apartments are modern and well maintained. Diane and Faye were always quick to respond whenever I had questions, Todd (the property manager) was outstanding, and the maintenance team was consistently professional and efficient. Pros: * Prime downtown location * Excellent amenities * New, modern apartments * Responsive and caring management team Cons: * Some residents not picking up after their dogs * Occasional garage gate damage caused by residents (Neither of these are management issues--just a matter of resident accountability.) Both my move in and move out processes were smooth and stress free. I received my refund promptly, minus the standard cleaning fee for the professional crew used to ensure everything was done properly. If you're looking for a newer apartment, great location, safety, and peace of mind, I absolutely recommend Legacy at Livermore.

There are very few decisions I make that go well for me, but deciding to move to Legacy in…read moreLivermore is one that's in the positive column. First off, the apartment is the nicest I've ever rented. Modern amenities, brand new appliances, clean from ceiling to floors upon move in. I don't hear my neighbors at all and I'm living on the third floor so I have people above and below me. Every neighbor I've met so far has been so sweet and welcoming. Lots of young people here which I love because I'm old, but young at heart so I don't want to look at people like myself! Situated smack in the middle of Main Street so you have restaurants, bars, grocery stores and movie theatre's literally right out your front door! The bldg is tight as far as security. You need a fob or phone app to get into this place or you're out of luck. Everyone picks up after their doggies. The staff from porters to management (shout out to Thy for being amazing) are all wonderful. Always a smile and a hello from the staff when you pass them. Such a great change from living In the last apartment community I just left. Good riddance. I'm happier than ever living here and can't wait to enjoy the roof top pool as soon as I'm done unpacking!

All staff went over and above to make my moving in, and living there, as easy as can be…read moreThe office staff all care, and that's rare these days The maintenance staff are equally fantastic. Jobs are responded to quickly, and effectively I recommend staying at Parkwood highly

I have been living at Parkwood for a month now. It has been a good experience. Thank you for your…read morehelp Shelley! And everyone else at the leasing office.