Excellent service! Every employee was nice and helpful. They did not have the size we needed in…read morestock but ordered it immediately and had it shipped to the store in under a week. Will definitely continue to shop at this location.

Terrible customer service. Terrible selection in store. For prices being so ridiculously high you'd…read morethink you'd get some customer service but it's awful.

Great selection of shoes for men and woman. When you are in a pinch, take a trip there. It is nice…read moreto be able to try them on without hassles.

I visited the Christiansburg, VA Old Navy store on November 22, 2022. I had a few online items…read morethat I needed to return. I came in around 10:00 am. The store was not busy as it was a Tuesday and the store had just opened for the day. Honestly, I chatted online with Old Navy customer service about their return policy. The rep I chatted with was not helpful and that is why I decided to try and get further help from someone in person. A few of my items were several months past the return date. Some of the items were a few weeks old. A few I had just received a few days prior. So I needed to see if I could get any money back, a store credit, or do I need to try and sell the goods to consignment. When I walked in there was a young lady (in a pink sweatshirt and black leggings with shoulder length hair) that was restocking the goodies around the registers. (I'm truly sorry I did not catch her name because she was very nice.) She was able to complete the returns for a couple of my purchases back to my original payment method. For the older things I needed to return, she said something along the lines of, 'Sorry I am unable to return these.' I asked, 'would I be able to get a store credit on any of them?' And with lightning speed she said, "I'll have to get a manager to do that." She then calls for the manager, Amanda. Amanda was super charismatic! I explained that I discussed all my returns with Customer Service and they were not helpful. Amanda empathized with my situation stating that she also has gotten stuck with items she was unable to return because the return window had already expired. She then went the extra mile and returned most of my remaining items back to the original payment. Considering this was just a few days before the holiday season would be in full swing, I needed every penny they were able to return. The kindness and wonderful customer service that these ladies showed me that day deserves a stellar review. After my chat with customer service I was about to give up on ever buying ANYTHING from Old Navy or their affiliates ever again. Now, I am so happy I decided to go into the store because I will gladly shop there again and recommend this store to friends and family. Thank you.

The sales rep was extremely rude to me when I got confused because they had a very misleading sign…read morehanging. I will not return to a store with rude employees. I know what it is like to work retail. I myself work it and I'm not rude to my customers. Fix the attitudes of the employees or loose a ton of business. Also fix your signs.

It's a great store with a lot of t-shirts plushies toys book bags key chains blind bags jackets…read morelong sleeve shirts accessories hats and lots of other stuff from a bunch of video games tv shows and logos I would recommend it it's a great place to go if your bored at home just stop by there and look or get something for a cheap price so what are you waiting for check it out it's a great store

Just had a terrible experience at this particular store. There was a buy two clearance items and…read moreget two free special going on. Which is why I went into the store in the first place. So I bought two pops, a fleece throw, and pants. After looking at the receipt I noticed that I did not receive any of the items for free. When I asked why the associate (Kacy) told me that yellow tags were "clearance" and black tags were "promo". I did not see a sign anywhere explaining the difference between colored tags. So one would assume that any markdown sticker would be considered "clearance". I then said I would like to return the items. She told me I had to sign the original receipt first. So I did. She then refunded the black tagged pops and as she handed me a return receipt she highlighted the part that said "all clearance is final sale". I was not allowed to go back and pick the two free items. I also was not provided with the original receipt as she took it back. I was only given the receipt that had the two returned items on it. There were a couple ways this could have been handled differently and satisfactory. When bringing two clearance items to checkout she could have said "hey you're getting two clearance items, did you know you can pick two more for free?" This would have led to clarification and is just good business practice to make sure customers are informed about specials offers and sales. I also could have been offered the option to go pick out my other two free items. Which would not have been ideal but would have been acceptable. Making me sign the receipt before explaining the returns made me feel, after the fact, cheated. Not being given a receipt for the other products I purchased is just bad business. So in the end I feel victim to their dishonesty and/or ignorance of good customer service. I've never had a bad experience at any Hot Topic before. In fact, it has always been a favorite store of mine. This was my first experience in this particular hot topic and will most definitely be my last. This whole thing leaves a bad taste in my mouth and I hope that my experience is just an isolated thing.

I dropped in to look for a few summer tops for my new job. The sales clerks were unbelievably nice…read more I found a super cute sweater in just the right size and color for my daughter. I told them it was for my daughter and I was going to mail it to her as a treat. They boxed the sweater up so nice. I appreciated how nice they were to me even though I was shopping the clearance racks. Thanks ladies.

Although The store was absolutely done well, and all the clothing was very cute and was displayed…read morenicely it, the staff ignored me. I entered the store and no one even bothered to give me a second glance. I then walked around the store many times and again no one bothered to ask if I need the anything, tell me about the sales tell me about the clothing or even say hello! I think I was judged upon my which at the time I was meeting with a contractor so I just had jeans on and a Tshirt shirt, however in customer service you should treat everyone well. It was almost like I was in the movie pretty woman with plenty of money to spend but everybody treating me terribly. They need to get those associates a major customer service training because they don't know what customer service is!!! I wouldn't have given them 2 stars, but they did have nice clothing.

Tomas went above and beyond to help me pick out the right sizes, color pallets, and fit according…read moreto my needs. Not only a superb salesman, but an encouraging, warm presence! Big shoutout to him for all his help, and I will certainly be returning to this location!

Noah helped me yesterday. I needed 2 dress shirts. He also helped me find some slacks and was…read morewilling to look through the rack for my size.

Best place to shop for all your leather needs had a great experience shopping there. The people…read morethere are very helpful and knowledgeable employees there that know about all there products.

Purchased a pair of boots for myself. Was assured that I could return them if they didn't fit. Was…read moretold that it would only be 8.40 to ship them back, until the manager said it would be 20 to send them back both ways. The manager was very rude and I would not recommend buying from the store. I will no longer have any business with these liars and crooks.

I love Ross. The store was packed to the gills for back to school shopping. Tons of shoe inventory,…read morebought a cute pair of Adidas Sambas for $39, retail $99. Picked up three super cute pairs of jeans, they are loaded with housewares, Halloween goodies and so much more. I went nuts!

Lots of bargains. Low prices - can def find some good deals. Store is typically a MESS like a…read moretornado went through it. Long lines during weekends /holidays. My biggest complaint is that you cannot take the cart out of the store. I went in last month and got a large shelf and had 2 large bags + a diaper bag and a baby. I tried to push the cart and it wouldn't go. The attendant said I couldn't take it outside. I asked how I was supposed to get all of this to my car and Carry my child. She said to pull my car around. This isn't in a good area and I'll be damned if I'm going to leave my baby in the car , running and unlocked in the Ross parking lot. Even in a good part of town that's a stretch. I haven't been back since then. Luckily a nice person offered to help me carry the shelf to my car !