I had the worst experience at this DSW. After having to return a pair of shoes I ordered for my wedding because they came to me in a box that had no lid and were visibly worn I was also picking up an online order I had placed which consisted of three pairs of shoes for my kids. There were a handful of hiccups through the return process but the young lady who was helping me did everything she could to make it go smoothly as possible. The real issue comes when I was handed my in-store pick up and it only contained two of the three shoes I paid for...insert Jillian... The little manager from Hell. She had come back-and-forth about the return but wasn't memorable until it came time to locate my missing shoe. I asked them if they had the shoe in store because they were unable to locate it amongst the online pick ups, she told me no and that the shoes were in Lancaster after some confusion and back-and-forth I said give me a minute. I walked away and immediately walked to the shoes, picked them up, brought them to the register and said "you lied! Not only do you have the shoes but you have a good number of them!" Jillian replied " congratulations now you can pay for them" (they were already paid for!).
She was more content with allowing me to drive all the way to Lancaster to pick up the shoes rather than do her job and walk over to the children's section in her store and correct the issue. She was incredibly snarky, condescending, incredibly rude and was absolutely no help at all. The young lady at the register was visibly uncomfortable by her snarkiness and rudeness toward me. When I called her out on it she simply replied "it's my job", to which I informed her that her job is to be of assistance, none of which she has been and that I did her job for her by locating the missing shoes she then proceeded to tell me "good job want a raise?" She then told me that I could purchase the shoes I found in store because the ones I paid for were in Lancaster (although my pick up information said Camp Hill). If it weren't for the cashier who got on the phone with Lancaster and took care of the miscommunication, I would have either left with two shoes although paying for three or would have had to pay for a fourth pair of shoes while still not having the "missing shoe"
Jillian alone is reason enough that I will no longer purchase from DSW read more