I should rate Old Navy at Westshore Plaza minus 3 stars. Horrible customer service. I bought four…read morepair of jeans at over $ 148 and one of them started ripping of after I wore it once. I went back to the store and they refused to exchange them...but it gets better. The same pair of jeans continue ripping off in four different spots and the same thing happened to a pair of jeans I bought in that same location a year ago. Last week they ripped off right in my crotch area while I was at work. Dear buyers get your hard earned dollars elsewhere unless you want to be ripped off Check the pics

Worst sales experience in my life. Got to the cashier at the Citrus Park store, handed over my two…read moreitems to purchase. The cashier said these items are on sale, you get 50% off this item and 30% off this item and your total is $29.95, would you like to sign up for an Old Navy credit card? I said no thank you and the price in front of me, on the credit card screen went from $29.95 to $69.95. Since when do sales people actually increase the price on the screen when you decline a credit card? Why not say before the transaction, if you sign up for a store credit card you will be entitled to a discount? Its dangling a low price and then punishing a client when they decline. Im taking my purchase back tomorrow to make a point and will never shop Old Navy. Worst store clerk training I have ever seen. Probably will go out of business.

I'm not sure of the names of these employees as they never turned in my direction enough to get see…read moretheir name tags but it was around 3:45pm on Sunday Nov 9th, my 5 year old and I walked in and up to an employee to ask if he could use the restroom. She ignored us and didn't say a word and then there was another employee in the next aisle over who looked at her coworker (without acknowledging us) and said "I just mopped in there, it's probably wet." Again neither of them said anything to us for about a minute until I said "so can he use it?" With my son clearly next to me wiggling in distress and this lady who had not said a single word to me or looked in my direction said "well she just said she mopped it and it's wet" I stood there in disbelief for a second and said "so that's a no?" And neither one of them said anything to us. I walked out saying "wow you guys are really weird for that" I actually usually buy all of my shoes from famous footwear but I will never be stepping in this location and probably no other location ever again. They should not be retail employees.

The customer service here is great! My husband and I came in today while walking around lakeside…read morevillage and were greeted right away and asked if we needed any help. Super friendly staff and lots of shoes to choose from.

I have walked into this boot store too many times to count!! Last night I purchased my second pair…read moreof cowboy boots! Every single time I've entered this store I've been greeted by the loveliest staff!! They have always offered a drink and have been nothing short of polite and helpful! When I forget my socks (because it's Florida and I'm usually in sandals), they offer a pair for try on! Last night was no different!! I had the pleasure of Lauren helping me. She was sweet and helpful and brought many boxes of boots back & forth for me. There was actually another very sweet girl there who offered advice but unfortunately I didn't get her name. I definitely recommend Tecovas if you would like a pair of cowboy boots. They offer women's and men's boots. Keep in mind the different style boots all fit differently. This store also sells some western wear handbags and leather belts.

Great quality boots at a reasonable price. If you have the opportunity to go into one of their…read morestores, I highly recommend it however, I have ordered two pairs before I ever went into a store from their website and had no issues whatsoever. They fit great and we like iron and look incredible.

I entered the Tory Burch boutique and was immediately greeted by a very wonderful associate Angela…read more She kindly showed me around to show me what was new in store. Angela helped me pick out the perfect bag for my current needs. Once I made a selection she checked me out and also kindly checked my ID for the applicable military discount. Saved me almost a hundred dollars. I'm thankful for Angela as she was so kind.

Tory's are my absolute fav sandals to wear to work. They are not only super cute but they are…read morecomfortable. And they go with anything actually. The store is located on the upper level of the IP mall near Neiman Marcus. The store is clean and organized. Staff is welcoming and attentive to customers. Great selection of items and if you don't see in the showrooms just ask. Like the padded Millers I wanted were not in the showcases but they did have in the back. Staff was super helpful in offering suggestions on the sizing which ultimately helped with a better fit and look of the sandal.

I was a little nervous going to this location because of the negative reviews here on Yelp, but it…read morewas the closest to me, so I had no choice. I'm happy I didn't let that deter me away because as soon as my boyfriend and I walked in, we were greeted with two of the nicest associates. They allowed us to look around and take our time choosing through the store's selections. Once we had our picks, Jaime (the associate who helped us) was patient enough to allow me to inspect our bags before purchasing and gave us a thorough explanation of the benefits and warranty they offer. As for Coach itself, beautiful, highly quality leather goods for a reasonable price compared to other luxury brands. Not to mention what your purchase comes with, including free engraving right there on the spot, which meant a lot to my boyfriend and me as we were purchasing gifts for each other for our anniversary. 10/10 experience!

I'm so done with Coach. Here is what I went through yesterday, to get a gift box…read more I purchased a lot of Coach bags over the years (not bragging ... just a fact). The earliest one were in 1990s; the latest were the past few years. Some for myself and some were/are as gifts. I'm conscious of greener planet, would not ask unless I really needed it. Some bags although are meant as gifts, I usually don't ask for box - what if I ended up keep it/them? Thinking, that I can always go to a store, ask for one WHEN I need it. It should be pain less and in and out in a minute. Right? I was SO WRONG.  Walked into this store, a young woman greeted me. I: "oh, I just need a gift box." She, "Oh, we don't give it out anymore."   "Really?" I can't believe it. "How could that be? I purchased your bag and you won't provide a gift box?"  "When did you buy it and where did you buy?" She muttered off a string corp jargons, "...retail, online ... " which, I take that retail means physical store and online is, well, online. Simple enough?     She walked to the register, and asked for my email and phone to pull out my account. I don't mean to brag that I was a Coach fan, but there are at least 20 some bags in my online account in the last couple of years or three, and she said sorry if you didn't buy from us, we can't give you a box. "How do you define 'we'?" Online is NOT you? You share the same phone number and customer service, don't you? I was really surprised, and yes humiliated, as if begging. I asked to see the manager who came out a few minutes later, said the same thing. And she asked for my email and phone again. "Don't you have it on your screen?" I said. Yes it is. "Then WHY the hell did you ask ME again?!?!" "Pls don't be rude." She said.  So she looked up my orders, and said "I can't give you a gift box because your most recent purchase was February 2023, it's too long ago. ..." How do you define recent? She said "a month." I buy their bags normally online and sometimes in stores too. Sometimes in store, I usually don't use my online acct - just pay and go. As I was waiting for the grace of the manager, the tall sales girl in that store commented on my matching boots I told her I like their little blue bag so much, I got this blue boots to go with it. Tampa is 90 degrees year around weather. Am I crazy to wear boots? I don't know but I think this store and the manager is crazier, to treat customers without decency. Or she singles me out ... for what?! My race? Talking race makes one feeling small but I couldn't imagine why was I treated so terribly.  How many customers would come in to a Coach store, asking for a gift box if they don't need it? I have no idea. Your profit margin can't afford to offer a customer a gift box? Maybe I should just stick with Moynat. Less styles, so what? I sure do know that I won't be humiliated when asking for a gift box.  After left the store. I returned. And picked up a bag that's roughly the size as mine, and said, "wrap this up with a gift box, please." I will return the damn bag later through mail. The manager said, "you really want a box." What a dumb statement, after 30 minutes of my time, you just realized that I need a box? They threw me a box, without a shopping bag. Some wonderful service, Coach! Afterward, I went to Loft. Before I left, I asked them casually, do you still provide boxes? The lady behind the cashier, said yes and offered me one, which I certainly can use.   SO, here is how my gift will get to its destination: Coach bag in a Coach box, wrapped with Ann Taylor's soft paper tissue (I just got a delivery fm AT) carried inside a Loft shopping bag, that will go through the security check point at the airport, and get into the overhead bin... Isn't that wonderful?  If anyone of you would like some Coach bag, lightly used or new, please contact me, I couldn't wait to get ride of them all. Thanks Coach, for helping me to clean up my handbag section.

I just want to let management know that Richard, is a great salesman, and asset to the your…read moreestablishment. His Patience with my wife, and I over exceeds professionalism when it came to answering all our questions. He not only helped me select a boot I liked. He saved a sale for the store, because the Durango boot I liked had factory defects; and scratches that clearly a previous client had caused. When I was ready to walk out Richard maintained conversation, and interest in my needs. After more than 45 min he not only sold me the right size, but he upsold me a more expensive boot, belt, and insoles. I thank him for his time, and I truly appreciate him educating me on the ostrich boot I ended up purchasing.

The service we received from all of the employees at Russell's Western Wear was awesome! My…read morehusband had to exchange a pair of boots that were too small. The young lady who helped us called around to other stores, found the boots my husband needed, had them shipped to the store and we picked them up two days later. Everything was done with a smile. We'll definitely be back!

Nordstrom International Plaza is a cool multi level shopping store offering clothes, shoes,…read morefragrances, strollers, purses, book bags and much more. While browsing various sections throughout the store I was greeted warmly by various associates. The store also has a restaurant if hungry while shopping. It's a wonderful time to visit during the holiday ramp up.

oh my God, I had to go to mall today to get a bunch of stuff that I needed in a long time love the…read moresmall don't come here enough went to Nordstrom. Had the wow experience from top to the bottom left to right everybody from the restaurant of perfume department, the clothing department managers, the makeup department everybody went above and beyond for me today I've haven't had this good customer service since I was in Milano Italy, two years ago I want to thank everybody in their staff from the restaurant to everywhere in the department stores. Thank you so much for everything. This is gonna be my favorite store to come to you from now on I haven't been hearing many moons but I'm glad that I came back shopped and ate got make up in perfume and all that you guys were very patient with me out of the six hours. I was here today lol thank you so much for everything and being so kind. I really truly mean this. What a great experience and hospitality. This is a way every place should be

This is a giant H&M, probably the biggest I have been to. They had a lot of different inventory…read morethat I don't see at the H&M stores in my home town which was cool. I ended up buying a few sweaters and shirt.

I had a great experience shopping the other day. Gavin was a big help in finding the sizes I…read moreneeded. The selection was great with the size I needed. The prices are good. He also ended up ringing me up and was so polite and professional. I appreciate the service and that the store was clean and organized. Thanks.