It's an okay car wash, but a few issues keep it from earning a higher rating, some of which are…read moresignificant.
On my third visit, I ended up with a completely punctured tire right after leaving the lot. I can't say for certain whether it was caused by the machinery or debris on the ground, but the timing was hard to ignore. It resulted in a tow and a replacement tire on a busy day. The staff didn't take responsibility, and it didn't feel worth the effort of pursuing further, but it's something to be aware of.
On a separate visit, I experienced an unusual issue where what looked like small static discharges were forming along my sunroof during the wash (I have video of this). When I brought it up, the response from the front desk was minimal, they said they would "look at it," but didn't ask for details, review the video, or document the issue. There was no real follow-up or concern shown.
I also had an issue with their membership tag not working. Instead of resolving it properly, I was given a loose tag from a sticker sheet to show at the gate. Since then, I've been questioned multiple times by staff asking where I got it and how I obtained it, as if it wasn't legitimately issued to me. This could have been avoided if the original issue was handled correctly.
Overall, the customer service has been consistently disappointing. I haven't had a single interaction that felt helpful or even neutral, at times it comes across as dismissive.
They also removed the kit that used to be included with the wax/polish tier, which reduces the value, especially considering the membership is around $50/month.
I usually prefer resolving concerns directly with a business, but based on my experiences, I didn't feel that would be productive here.
I've since canceled my membership and switched to another tunnel wash nearby, where the service, value, and overall experience have been significantly better.
Given my experiences, I wouldn't recommend this location.