Incredibly rude and frustrating service to say the least. Especially having called in advance to place and complete an order!
I never got the woman's name but I called on 12/27 an hour before closing to place a birthday order for 12/30. We had a full discussion to plan the details. I asked for HAPPY BIRTHDAY donuts and she asked for the date I needed them, the name and spelling "HAPPY BIRTHDAY ALEX". She then followed up with what time I wanted to pick them up (8am) and for my contact number. Considering the conversation I was excited to pick them up day of the birthday.
I walked in today on time and asked for the order. However as soon as I talked to the lady at the front she informed me it was never on the calendar, and even insisted I called a different donut shop! I proved it was to this donut shop on my call list and her only excuse was that she goes home early. Which is irrelevant because someone still took my order and I depended on this for a very special occasion. Instead of offering any solution at all she only confirmed that it was the right number I called and that was it. No offer of a quick writing on donuts available, No offer of a discount for the mixup and a quick fix, no offer of coming back in a couple hours for my order, she refused to even apologize, just NOTHING!! She took no responsibility and had no care in the world that it ruined my special plans. I understand mistakes happen but she clearly didn't care or have any ethical sense of running a business.
I WOULD NEVER DO BUSINESS HERE AGAIN!! They don't have ANY concern for their customer especially considering it was an order in advance. read more