12/26/2017: Ridiculous wait times when I call - over 10 minutes first time in late November. I was on my lunch break and finally had to hung up. Today it was over 9 minutes before my call was answered. (During these waits I listened to a lengthy series of commercials for the company.) After all my information was taken, I was then told someone would contact me within the next business day to schedule an appointment. So after 20 minutes of my time, I still don't have an appointment!!!
I've yet to experience service from them. And I may not have the opportunity because I'm moving on to see if I can get an actual appointment scheduled in a single phone call.
12/27/2017 Update: telephone call received later in the day (voice message left) and again this morning. Service scheduled for tomorrow morning. I'm taking review up to 3 stars for prompt (and friendly) follow-up. read more