Although I usually have decent experiences here, and my stylists are usually so kind, my experience at this location today was awful. I have been coming to this location for over a year now, almost every week. However, today was probably my last visit to this salon for a while, as my stylist was incredibly rude and demeaning. During the service, he was extremely aggressive with my hair and kept burning my scalp with the blow dryer. He brought the blow dryer right to my scalp, when any professional knows that can damage hair health. Also, he did not apply heat protectant to my hair as I had asked. Regardless, I let this go, and then towards the end of the service, I asked him if he could run a flat iron through my hair (as we had discussed at the beginning of the service). He then started mocking me and saying that I don't know what I want and said "oh Rhea miss I want my hair straight but really curly" and kept laughing and making rude remarks towards me. I always leave at least a 15% tip, even when I don't like the service, because the stylists are usually kind and respectful, which is reason enough to leave a decent tip for the service. However, this stylist in particular was so rude that I could not bring myself to leave anything for the service, which I genuinely have never done in all my years of coming to Drybar. Another stylist noticed I was upset and told me she could fix my hair for me. I sat and waited and when she was ready for me, the girl at the front desk came over and said I could come back later, and that she knows I'm unhappy with my service, but she has customers waiting and can't help me right now. I explained to her that I had an event in a couple hours that I had to get ready for, and the stylist even said she could fix it in 5 minutes, but the girl would not budge and told me I needed to come back later, which I already explained I could not do. She blatantly lied in front of my face saying that I never requested a specific stylist, when it was in the notes but no one even bothered to look. I understand that the stylist I requested was unavailable until 30 minutes after my appointment time, but please do not lie and say I never requested a stylist, because it was in the notes. Overall, I had a horrible experience and do not plan on coming back to this location after how uncomfortable the male stylist especially made me feel. I understand that the girl at the front desk wasn't trying to be mean, but please attempt to have some more empathy for your customers. I get that there was no AC in the salon, and it was a very hot day so everyone seemed a bit annoyed, but that is not the fault of your customers. She did not even try to get to the bottom of why I was upset and I honestly left the salon nearly in tears, not because of the bad blowout, but because of the terrible customer service that I received. read more