First off there is nothing super about this place. And if it was possible to give negative stars I would. There are not enough words in the English language to relay how much I would not recommend this place, but yet I will try so that maybe this kid doesn't run his father's company completely into the ground. The employees that work here are not allowed to do anything without permission from the manager, yet the manager never seems to be in the store or reachable by phone to give them permission.
I completely understand that mistakes happen and sometimes things fall between the cracks, but once they realized a mistake had been made you would think they would do everything in their power to rectify the situation and try to make it better. However that is not at all what I have experienced.
They were recommended by another company, that said they had the experience and knowledge to help with my damaged boots. The boots were dropped off in the beginning of October 2020 and I was told they would be sending them out, and it would take about 3 weeks to get them back. After waiting about 6 weeks with no update on the boots, I gave them a call at the end of November to which they had absolutely no information. Two weeks with still no word from them, I reached out again asking for information on my boots, and I was told they were never sent out when they were dropped off on October 12 and that they always wait till they have a large order to ship out (which was never mentioned on the other 2 phone calls), and also that the owner had been sick, so there was some delays. I was then told my boots got sent out the week prior around the first week of December, and they would give me a call back with some information. I finally received a call at the end of December and was told due to Covid-19 there have been shipping delays. I asked for the number of the company it was sent to, to see if I could get some more information and was told they don't have the number, but would reach out to me as soon as they got in contact with the company. I was contacted a week later the first week on January and they informed me the entire heel needed to be replaced and that it would be about 3 more weeks, and it was going to be more expensive so they wanted to know if I was still interested in getting the boots fixed. After 3 months and being told it would only take 3 weeks I figured I am already this far along might as well. After not hearing anything from them for for 6 weeks I contacted them again on February 15, however due to a snow storm they were not open, so the following Monday February 21, I attempted to call them again to get an update. I was then told due to the owner being sick the boots were never shipped off and they were so sorry and the price would be cut in half and it would be about 3 weeks to get the boots back. I reached out to them again on March 15th to get an update on my boots and was told they would be done the week of March 22, and arrive the week of March 29th. After not receiving a call by April 3rd I called to get an update on the boots, and was told they have not arrived. I asked if they could check the tracking to see an expected delivery date, and was told only the manger could do that, and was not in. On April 6 I called again to check if my boots had arrived and if not could they tell me the expected delivery day, and was told no again only the manager had that information, but a package had arrived from the company my boots were sent to, however they can't open the box only the manager could and was not there but would be back around 5pm if I wanted to talk to him the . I went to the dry cleaner at 6pm and was told the manager was bit there and they had no idea when he would be back, but I could call Zach Bolin, and was given a number and instructed that if he did not answer I should leave a voicemail for him to return my call.
The lack of communication this business has, would be humorous if I hadn't been waiting 6 months to receive an item I was told would take 3 weeks, and then found out after being told on 2 different instances several weeks apart it had been shipped off, and then to find out it in fact was never sent.
It's completely heartbreaking that while his father is ill fighting his own battles, his son who agreed to help run the business takes absolutely no responsibility of the company. read more