This business has taken over the branch of Clermont Dry Cleaners at 27405 US Highway 27, Leesburg, FL. There is a new person on the counter each time you go in and every question you ask is " above their pay grade". They charge you to create more stains and rip a silk blouse, but take no responsibility! They also do shoe repair. This morning my husband was charged $27 to glue 1 strap on one shoe of a pair of sandals. The prices are outrageous! Their workmanship is subpar! Stay away! If I could give this takeover of a good business "0", I would! read more

This was the worst experience in having a fur comforter and pillow shams done. Tag said to dry clean only. Clearly that was not done because it was returned to me looking like a poodle. Owner was rude wad nasty. He said he wouldn't refund my 58.00 that I paid. Nor would he replace my comforter set. Shoddy workmanship and totally incompetent attempt to redo the shams. My set is totally ruined. Never using this place again. The owner was extremely rude to me. read more

I have used this dry cleaner before and was very satisfied with them. They had excellent prices and the cashier was really nice. Today I went in and there was a different cashier at the register. Immediately she cops an attitude when I told her I didn't have the ticket with me. She huffs because she has to take the extra effort to look up my information on the computer. Okay, maybe she's having a bad day. I came in to pick up 5 shirts. Even though I came by several days after they were supposed to be done, they were not ready. The cashier hunts for them and finds 4 of them. When I asked what happened to the 5th one, she says the ticket must have fallen off of it. When I said this had never happened before at this cleaners, she said, "Listen, honey, I've been doing this for 10 years." Okaaaay. Maybe so, but if that were true you'd think she'd be better at customer service and she would have figured out by now how to not lose people's items. I'm irritated, and I'm pretty sure that was apparent, but what can I do. As I'm leaving, the cashier throws out a snarky, "Have a blessed daaay!" Yup. Not going back. I might have to pay more somewhere else, but hopefully I won't catch attitude while I'm there and I'll actually get all of my items back. But next time I'll be sure to check the Yelp reviews beforehand. read more

Took in suit with coat & pants; only got coat back. Got the complete run around, call this number (Which no one ever answers), we can't help you - talk to the owner, OR we're still looking. The merchant has made me work to figure out what is going on, it's been 2 weeks, and still no response or willingness to resolve issue. The vendor has made no effort to contact or follow up. Horrible service. Horrible handling of issue. read more

I had 10 shirts taken in. They over charged for 5 of them. Sent 2 certified letters asking for a refund. Six months later, no avail. Next step, must file a complaint against the license (DBPR). What happened to good customer service? read more

I dropped off several shirts and 1 pair of slacks on February 2, 2015. When I went to pick up the laundry on 2/28 (I travel a lot and was out of town till then) they did NOT have the pants and could not find them. Of course, they took my money for something that I DID NOT RECEIVE. The clerk on duty told me they would look for pants and most likely they had been mis-directed to another store. I waited for over two weeks and guess what NO CALL!! I called the store and after several calls (I kept getting voice mail during store hours) I reached a lady who informed me she was the manager, name of Calle (sp.?) I also spoke with who I was told was the owner, Danny or David...?? He told me that he was going to have to search for the pants and it could take a couple weeks. It is now April 12, over two months since I dropped off the pants and NO CALL, NO REIMBURSEMENT AND NO PANTS. This really sucks! Another classic lesson in you get what you pay for... Bob Marx Lady Lake, Florida read more