The Clinical Team: Exceptional Care
I cannot say enough wonderful things about the medical staff here. The nurse, the NP, and Dr. Drollinger himself were all absolutely amazing. They were professional, attentive, and made me feel completely comfortable and heard throughout my visit. It is clear that Dr. Drollinger is a highly skilled physician who genuinely cares for his patients.
The Front Desk: A Major Disappointment
Unfortunately, the clinical excellence was completely overshadowed by the experience at the front desk. The two receptionists were extremely rude and unprofessional. When I asked basic questions, I was met with eye-rolling and smirking rather than helpful answers.
Final Verdict
It is truly a shame because the medical care is top-tier, but the environment created by the front desk staff is so unwelcoming that I will not be returning. First impressions and office culture matter, and poor office staff will unfortunately drive patients away from even the best doctors. read more