Lazlo the manager and Rick the service advisor went far and above what they needed to do to make me…read morehappy with some service issues that had been going on since I had purchase the car new. I would definitely recommand. tony sciarrino

This was one of the most frustrating dealership experiences we've had, and we will not be…read morereturning--especially not working with Mahan We test drove and placed a deposit on a pre-owned BMW at Napleton Maserati. We requested the inspection/maintenance report to make sure there were no issues. We were told it would be sent to us later that day, so we could complete the purchase. In multiple calls and texts, we were given numerous different excuses for the delay. After following-up again the next day, we were abruptly told our deposit was being refunded with no explanation. Even more concerning--the car was relisted shortly after at a higher price. That raises serious questions about transparency and integrity. A general manager was supposed to contact us about this situation as they admitted "none of this should have happened." Instead a receptionist offered a $50 gift card in exchange for not posting a negative review--which only added to the frustration. We were ready to buy the car. This fell apart solely due to their poor communication and lack of follow-through. The only bright spot was the kindness of the cashier and front desk staff who helped process the refund. Overall, a very unprofessional experience that completely changed our perception of the Napleton dealership

My car went out and I unexpectedly was in the market for a new car. I went to Enterprise car sales…read morein St. Charles because our family has had great success with cars from Enterprise. I worked with Peyton and didn't know exactly what I wanted other than an SUV. He showed me several different SUV's with lower mileage and great prices. I test drove a couple cars and then made my decision. The process was smooth from start to finish. He got my paperwork complete and the car all cleaned up so I could drive her home! If you need a car go ask for Peyton at Enterprise St. Charles and tell him I sent you! Peyton thanks for being helpful, and so professional throughout the process! #nohaggle

Enterprise sold me and my wife a Nissan ARIYA with open Nissan service campaigns and then refused…read moreto stand behind it when I raised the issue. What makes this worse is what the campaigns are actually about. Nissan's own campaign bulletin says that on certain 2023 to 2024 ARIYA vehicles, a failed over-the-air update for the navigation/IVI system can leave the vehicle in a no-start condition, meaning the IGN ON inhibit control is not released and the car may not start. Nissan's remedy is to update the IVI software and, if needed, the CAN gateway software. Enterprise's response? They told me to ask Nissan for a rental car and go to another dealer. So the company that sold me the car wanted someone else to deal with the consequences. That is unacceptable. I understand Nissan classifies these as voluntary service campaigns rather than a safety recall, but that does not change the fact that the issue Nissan describes can leave the vehicle unable to start and needing dealer intervention. What really stands out is that Nissan's campaign bulletin specifically says customers should consult their dealer for alternate transportation availability while the vehicle is being serviced, and it even lists rental expense guidance. Instead of helping, Enterprise pushed me off on Nissan and another dealer. If you buy from Enterprise, verify recalls, campaigns, and service history yourself, because once they have your money, you may find out their idea of customer service is telling you to go somewhere else.

I've used CarMax before as they buy vehicles outright and I've found that their offers are…read morecomparable to dealers that offer you a trade in. All of my experiences here have been good. With this in mind, my daughter is thinking of selling her vehicle and we set up an appointment with CarMax. We did the online appointment process and it was so easy. When we arrived a person was expecting us. They asked a few questions, took the keys to have the vehicle looked at, offered us water bottles and offered to show us some vehicles on the lot. We decided to walk the lot by ourselves and then hung out in the waiting area. They have a nice setup with a monitor by the waiting area to show whose vehicle is currently being looked at and what order your vehicle is in. Looking over the vehicle took about 20 mins then they provided an offer. It was lower than my daughter was expecting so she declined. They did let us know the offer is good for 7 days. Overall the experience was easy and seamless. Every employee we came into contact with was friendly and helpful. In my past experiences when I did sell them a car, that process is easy too. You bring your title and all of your key sets. They take your vehicle, cut you a check and it's done. It is really that easy - no gimmicks!

Ok, first: the chairs could use an update. I was literally so uncomfortable with how gross and worn…read morethe chairs were at the desk where I needed to sign the paperwork that I actually just stood (awkwardly) the whole time. The adjacent waiting area with cushy chairs was nice; the ones for doing business have seen better days. Barring my physical discomfort, the balance of the experience was pleasant and expedient. Rather than use the kiosk, I checked in with a real human. She pulled up my online quote quickly and we were on a roll. Btw, the offer was about $1,000 lower than another local company, but from the time I got the quote until I went to actually sell the car, that place shuttered all STL locations, leaving me with markedly fewer choices. I recommend getting several online quotes before you head over. I walked in with my title as well, ready to hand over the keys and say a final goodbye to my beautiful 2016 Mazda 6, so there was no emotional roller coaster for me. I didn't waffle on the decision or need the allotted seven days the quote is valid for. Kudos to the staff! Each person I interacted with was incredibly kind and efficient. Soup to nuts, it took much less time than I anticipated. They offered to send me home in a Lyft, but I'm not a fan, so I paid for an Uber.

It appears my review lines up pretty perfectly to the way others feel about Napleton Honda in St…read more Peters! We love the vehicle we purchased, just hate everything about the dealership! We inquired about the Costco Customer pricing program for a new vehicle. We were told only one particular salesman could discuss Costco pricing with us, so we scheduled an appointment time to meet and go over options. When we arrived, this salesman was trying to squeeze one final sale out of an old lady so we were told to take the car for a test drive for as long as we wanted. After about 20 minutes we finished our test drive and were satisfied with the vehicle. We were ready to buy. The salesman was still with this woman for an additional hour and a half! When it was finally time to talk shop we found out the Costco Pricing did not qualify for the vehicle we wanted. It only applied to the base model. So then the stereo-typical back and forth negotiations began. This included several, "Lemme talk to my Manager" breaks. It was another 2 hours of that nonsense before we finally agreed on a price. Then another 2 hours of selling us on extended warranties and financing. When we finally left it was close to 9pm, the dealership had actually closed for the night. We had no dinner and we were exhausted both physically and mentally. This was 2018 when we bought our new CR-V, still have the car and still love it, but unfortunately are still dealing with the dealership. Just last week my wife scheduled an emissions test at the dealership. She scheduled the appointment for 1pm, when she arrived they told her they hoped to have it done in 3 1/2 hours and should be ready around 4:30. No one contacted us by 4:30 so we decided we would just pick it up the next day. At 5:55pm 5 minutes before close we still hadn't received a call that the emissions was even complete. We called them and they told us the emissions machine went down and they hadn't even performed the test yet, no call, no voicemail. When my wife picked up the car the next day, they gave her a car wash voucher for an independent car wash in St. Peters. P.S. they have a car wash at the dealership. Will never purchase another car from this dealership.

Wish I could say our experience was a good one but we don't appreciate being LIED TO…read more The salesman Kevin told my mom that he would get her an additional key fob made for her car. We reached out several times and his responses were he's working on it and will reach out the following week. He never did. It's been 4 months and still no second key fob. The last time my mom and I reached out to him separately he ghosted us. HE'S A LIAR AND A SLEEZY SALESMAN. During the sale we mentioned the car payment was above our budget. We did make a deal on the monthly payment since it came with unlimited car washes and oil changes, however, these car wash tickets my elderly mother has to pick up to use and go to the actual car wash at a different location. Each time she has gone to pick up tickets they give her only ONE. She'll ask for more and they hand her just one more. She is clearly a senior citizen give her more tickets! Avoid this place they obviously sell you with all these perks that they either lie about or are a huge inconvenience.

Not a single dealership operates on this level. The experience, the pricing, and the attention to…read moreevery detail is on point! Thank you Clement.

This dealer will take your money and run. They sold me a car that has intermittent starting issues,…read moreand the car has been in the shop 5 times within 60 days. I can only assume they knew about the issue, because the Carfax shows the battery was replaced and some other work was done before they sold the vehicle. They gave the car a 30-day dealer warranty, but did not complete ANY repairs when I brought the vehicle to their shop twice. The vehicles issues are still not fixed as of Oct 14th. I bought the vehicle September 3rd. Be cautious of the 5 star reviews on Google, they asked me to give them 5 stars to get 2 month temp tags. The reviews on Carfax, Yelp, and other sources will tell you what's actually going on at this dealer. Terrible dealership.

I drove out to this place today Sept. 30th to look around on a Sunday and thought I was looking…read morearound at a junk yard. I had seen a car in a auto for sale book and thought about purchasing it but after seeing the place there is no way I would buy anything from that place. I don't know how they stay in business since it looks like a junk yard

From the owner: Specializing in: - Automobile Detailing…read more- Used Car Dealers - Business Coaches & Consultants - Business Management - Car Wash - Automobile Body Repairing & Painting - Automobile Air Conditioning Equipment-Service & Repair - Auto Repair & Service - Brake Repair

I dropped my old girl off at the shop after hours. She needed a new clutch. I was contacted first…read morething the next morning and got the ball rolling. They kept in touch with me every step of the way. Unfortunately there was a slight delay due to the mechanic being out sick, but that was the only glitch and luckily for me I didn't NEED the car right away. Overall, I got fast, friendly and reasonably priced work!

Great customer service!…read more Reasonable prices, reliable, and my vehicle is ready when promised.

Working with Scott I've bought two cars in the last couple of weeks. One for my granddaughter and…read moreone for my daughter. Both great quality cars at good prices. Scott was great to work with, answered all my questions and I got everything we need. I will definitely go back to buy another car if I'm ever in the need

From the owner: Why Choose Mathis Motors? Where Quality, Approval, and…read moreExperience Come Together. At Mathis Motors, we’re more than just another used car dealership. We’re the partner you can count on—whether you have perfect credit, challenged credit, or are rebuilding after life threw you a curveball. We're proud to serve the St. Charles and greater St. Louis area with high-quality, hand-selected vehicles and unmatched customer service. But what truly sets us apart? Let's break it down. ✅ Full-Spectrum Financing – You're Approved We specialize in full-spectrum lending, which means we work with everyone, from first-time buyers with no credit to those who’ve been turned down elsewhere. Whether your credit is excellent, average, or in recovery, our finance team knows how to get deals done. Through our strong lender network—including national banks, credit unions, and subprime lenders—we’re able to structure approvals for a wide range of credit profiles. No matter your credit score or financial history, we’ll fight to get you approved—often the same day you apply. 99% Approval Rate. No games, no pressure—just real solutions. 🔧 Our Vehicles Are Different – Quality You Can See Every car on our lot undergoes a multi-point inspection process that goes beyond just a basic safety check. We don’t put cars on the road until we’re confident they’re ready for your driveway.