Lazlo the manager and Rick the service advisor went far and above what they needed to do to make me…read morehappy with some service issues that had been going on since I had purchase the car new. I would definitely recommand. tony sciarrino

This was one of the most frustrating dealership experiences we've had, and we will not be…read morereturning--especially not working with Mahan We test drove and placed a deposit on a pre-owned BMW at Napleton Maserati. We requested the inspection/maintenance report to make sure there were no issues. We were told it would be sent to us later that day, so we could complete the purchase. In multiple calls and texts, we were given numerous different excuses for the delay. After following-up again the next day, we were abruptly told our deposit was being refunded with no explanation. Even more concerning--the car was relisted shortly after at a higher price. That raises serious questions about transparency and integrity. A general manager was supposed to contact us about this situation as they admitted "none of this should have happened." Instead a receptionist offered a $50 gift card in exchange for not posting a negative review--which only added to the frustration. We were ready to buy the car. This fell apart solely due to their poor communication and lack of follow-through. The only bright spot was the kindness of the cashier and front desk staff who helped process the refund. Overall, a very unprofessional experience that completely changed our perception of the Napleton dealership

My car went out and I unexpectedly was in the market for a new car. I went to Enterprise car sales…read morein St. Charles because our family has had great success with cars from Enterprise. I worked with Peyton and didn't know exactly what I wanted other than an SUV. He showed me several different SUV's with lower mileage and great prices. I test drove a couple cars and then made my decision. The process was smooth from start to finish. He got my paperwork complete and the car all cleaned up so I could drive her home! If you need a car go ask for Peyton at Enterprise St. Charles and tell him I sent you! Peyton thanks for being helpful, and so professional throughout the process! #nohaggle

Enterprise sold me and my wife a Nissan ARIYA with open Nissan service campaigns and then refused…read moreto stand behind it when I raised the issue. What makes this worse is what the campaigns are actually about. Nissan's own campaign bulletin says that on certain 2023 to 2024 ARIYA vehicles, a failed over-the-air update for the navigation/IVI system can leave the vehicle in a no-start condition, meaning the IGN ON inhibit control is not released and the car may not start. Nissan's remedy is to update the IVI software and, if needed, the CAN gateway software. Enterprise's response? They told me to ask Nissan for a rental car and go to another dealer. So the company that sold me the car wanted someone else to deal with the consequences. That is unacceptable. I understand Nissan classifies these as voluntary service campaigns rather than a safety recall, but that does not change the fact that the issue Nissan describes can leave the vehicle unable to start and needing dealer intervention. What really stands out is that Nissan's campaign bulletin specifically says customers should consult their dealer for alternate transportation availability while the vehicle is being serviced, and it even lists rental expense guidance. Instead of helping, Enterprise pushed me off on Nissan and another dealer. If you buy from Enterprise, verify recalls, campaigns, and service history yourself, because once they have your money, you may find out their idea of customer service is telling you to go somewhere else.

The whole car selling process was simple and fast. Everyone there was extremely nice and helpful. I…read moregot more money for my car than I was expecting. Overall experience was great.

I came in with an appointment I was checked in but the gentleman at the desk, Josh (tag says b said…read morehe was with a customer so he would let someone else help me. The man told no one I was here. An older couple walked in and was helped immediately with no appointment. I sat there for another five minutes just looking at the front desk then another person came over and said oh I didn't know you were here. They did the older couples vehicle inspection first. I came in at 10 AM with an appointment and didn't get my offer until 11:02 AM. They state this process only takes 30 minutes They state that they are a no haggle dealership but they offer so much less then vehicle value. Even if you bought it from them less than six months ago they offer you not even kidding $10,000 less than what you paid for it and they blame the market they really don't work to build relationships in my opinion. We've bought several vehicles from here and sold in the past.

I had a great experience with the salesman and while in finance. They answered all my questions and…read moreI walked away with a new car. Highly recommend for anyone wanting to purchase a car

had my oil changed yesterday by their trained technicians. Service lite went on the day later…read moresaying I needed to service my car for a oil change. Had to go back for them to reset my system which their trained technician did not bother to do. That is the last thing they are supposed to do when performing a oil change. The service tech was rude because I was upset I had to go all the way back for them to fix the issue. I would never use this dealership. This is the second time I have had a issue with their service department. BEWARE

Treated very fairly . I had a change of thought regarding…read moreour pending transaction and received a timely response and return of funds and paperwork.

Very bad transaction or situation . I was speaking to an employee to purchase a vehicle. I…read morebasically spent the whole day to get transaction going. It seemed fine at first, but then it started stalling and back-and-forth, and then was put through the runaround. Ended up can't even reached the employee The other employees are rude Bad customer service skills. Bad verbal skills Poor reflection on the agency I feel like an idiot because my credit score is gonna go down now for this failed transaction. Waste of time and resources. Sad C - 2/5

I drove out to this place today Sept. 30th to look around on a Sunday and thought I was looking…read morearound at a junk yard. I had seen a car in a auto for sale book and thought about purchasing it but after seeing the place there is no way I would buy anything from that place. I don't know how they stay in business since it looks like a junk yard

From the owner: Specializing in: - Automobile Detailing…read more- Used Car Dealers - Business Coaches & Consultants - Business Management - Car Wash - Automobile Body Repairing & Painting - Automobile Air Conditioning Equipment-Service & Repair - Auto Repair & Service - Brake Repair

Great customer service!…read more Reasonable prices, reliable, and my vehicle is ready when promised.

I've been taking my car here for a couple of years now. These guys are incredibly honest, helpful,…read moreand efficient. I will never take my car anywhere else. Cannot recommend enough. Only downside is that the parking lot is very tiny.