i know the dmv isn't anyones favorite place but this is 5 stars with that context the petite older lady at the front counter was SUPERB. amazing positive attitude and so knowledgable. the black gentleman at the far right counter was superb just like the guy who gave me my license eventually at the far left counter. read more

Joining the Larry Hate Club, front-row membership. Larry managed to turn a routine driving test into a masterclass in how to make someone feel like absolute garbage. His entire demeanor was cold, condescending, and so dripping with superiority that it felt like he'd been waiting all day for someone new to belittle. I swear, the man radiates the energy of someone who wakes up every morning excited to ruin a stranger's confidence. Throughout the test, he delivered instructions with all the clarity of a cryptic riddle, then acted annoyed when I couldn't magically decode them. And the reasons he gave for failing me? Let's just say they were so flimsy and bizarre that they felt pulled out of thin air. Judging by other stories I've heard, this seems to be Larry's personal brand: confusion mixed with condescension, topped with arbitrary judgment. Even if every single one of my supposed "mistakes" had been real, his final bit of "advice" was to read the driving manual--as if I hadn't already passed the written exam at the top of the score range. Stunning insight from a man whose entire test amounts to parallel parking and taking a victory lap around a parking lot. That test proves absolutely nothing: passing doesn't mean you can drive, and failing doesn't mean you can't. But Larry struts around like he's the grand arbiter of all roadworthiness. Larry's greatest contribution to my test was reminding me what incompetence looks like. read more

Slow service, disgruntled workers are sometimes rude, high failure rate for licensing, often standing at entrance

Slow as they can possibly be. No respect for peoples time. Two cameras out of service when I came in. Long lines of people just sitting and standing all around. Three lines? Really? What year is this the 1800s? If you want to ruin your day come here. This is possibly slower than Norristown and just as inefficient. read more

Extremely rude employee and manager. I went to renew my license after recently getting married and legally changing my name with the social security office. I was told I needed additional documentation to prove my new name, even with my updated SS card and marriage certificate. I asked to speak with the manager for clarification as I didn't understand how I was able to update my name with the SS office but not with the DMV. The "manager" was standing there with her arms crossed and when I asked how to rectify my situation, her response was "that's for you to figure out". I left and went to the DMV in King of Prussia. The employees there were very respectful, professional, and provided clarification on what I needed to do to update my license. Will not be back to the Malvern DMV location after that experience. read more

ANOTHER complaint regarding LARRY one of the drivers test instructors. Rude is even too kind of a description for this man. Daughter had the misfortune to get him for her test -he was mean right off the bat. She was scared to death when she started. Not a surprise he failed her. Funny that the same things he failed her on were the same things everyone else complained about. Have to wonder was it really valid or does this miserable old man get off on scaring people and failing them. Just a miserable person. Will also be sending a letter to the state. This man should not be employed in this position with all the negative views he has gotten. If you go for your test in Frazer and Larry is the instructor. Turn around and leave! read more

Larry one of the license instructors is an absolute nightmare. Avoid going here for your license if you can

The two of the instructor ladies one is big, and another skinny instructor were smoking in the parking lot and were so much rude to me and my client. read more

i just took my practical exam today and I am so happy that the lady examiner was so kind and nice. This is my 3rd time to take the practical exam and my last 2 exam was in DMV Norristown. I failed the 1st time because of parallel park, 2nd exam was because i was slow in turning, without the examiner saying any word while im driving. The 2nd time I thought I will pass because I did the parallel park and the diagonal park perfectly, all the signals was correct and I observed the speed limit. And after I failed the second time I decided not to go back to DMV norristown again even though its the nearest DMV from my place. Inside DMV malvern, the staffs too are very nice. For me, this place deserved a score of 10 stars. read more

People at this DMV are friendlier than some others. However I was told to grab a seat and had to laugh because there is not only no seats but people standing everywhere you can imagine. Estimated wait time for new license photo that I prepaid for ... 79 minutes Also please note this is my second time taking off work to come due to whatever the heck made the power go out here a week ago. read more

Driver License Center - Cool open seats... - Departments of Motor Vehicles Near Me - Malvern, Pennsylvania

"take a number" yes this place is busy but in an organized way. Frazzled teenage daughter had a patient examiner named Larry. She followed his instructions, made a few mistakes but passed the road test! Which in Malvern the test is more of a parking lot test. She was prepared as we practiced the exact road test a week up until her scheduled time. She was confident & succeeded. Staff inside congratulated her as she received her photo Junior License. Malvern DMV is the best! read more

Driver License Center - Departments of Motor Vehicles Near Me - Malvern, Pennsylvania

Took my son here to take his test. The examiner was a very sweet lady who was patient and put my son at ease. Tip: Do ALL of your required 65 hours and you'll pass with flying colors! We were scheduled for 9am. To take the test you don't go into the DMV, you get in line with your car at the side of the building (there's a big sign in front telling you what to do). Then an examiner will come and start the test. When you pass the test, the person that came with you, parks the car and you get your license printed. All told, it took about half an hour. Great service. Very nice workers. read more

Getting the camera card was so quick and easy. All the staff was friendly. The security guard was so friendly and pleasant, really lightened the mood there. He was also so knowledgeable and helpful. Best DMV experience ever. read more

Very friendly staffs. Especially Jos, incredible. When i went, the portal to refer visa status was down. He was so considerate and super nice, took my documents and said he will leave a message once the portal is up and he did!! Even in my country I have never seen a dedicated staff in my life.very grateful to him. And Goodluck to his service! read more

OMG, my experience here was so much better than at the DMV in Norristown. I came to the Malvern location this morning for my road test. This was the 2nd time for me, as I failed my 1st test in Norristown (I messed up parallel parking - oops). There was no line of cars, and even though I was too early, the instructor came up to my car shortly after I parked it. He introduced himself as Robin, was very polite, friendly and explained things very well (unlike the instructor I had in Norristown). After parallel parking, I drove around the shopping center and I was done in a few minutes. Throughout the test I was given clear instructions. The facility inside surprised me, since I had only been to the Norristown location up until today. The Malvern location is so much more spacious and the person at the counter was very friendly as well. The whole process took about 45 minutes (probably not even that) - that is including parking, road test and waiting for my license to be printed. The parking ground is good for those who are nervous about parking, as other cars waiting in line won't be able to see you. In Norristown, everyone in line can just stare at how you are doing. The horror! For me, it took away some of the pressure. It had been 12 years since I passed my road test in Europe, and even though I feel confident driving, having to take another road test is a nightmare. The DMV in Malvern definitely made the experience more pleasant. read more

super easy test. would recommend to come here to take drivers test. the staff were very kind read more

Meanest of the meanest man at desk. Made my daughter feel horrible. Guy should work as a prison guard not the DMV. What does it take to be nice??? Especially when the kids are nervous as it is. Otherwise quick service. Smooth. read more

Maybe I just hit this place at a bad time, but even though I filled out all of my forms online, I still had to wait for what felt like an eternity for them to take my photo and print out a new license. Also, everyone in there looks really disgruntled. read more

Vernon Harris helped me today and although it did take some time to get things straightened out, he was patient and courteous the entire time. I saw him work together with his fellow employees as a team and watched him congratulate at least two new drivers who had passed their driving tests. His attitude was extremely positive and he was so friendly! Going to the DMV seriously sucks, but his kindness and patience made the experience all that much better. I was very nervous to come here again after the woman helping me last Thursday was nasty and sent me on my way, confused and unassisted, but this last experience with Vernon showed me that not everyone who works for the DMV is a grouch. read more

If I could give no stars I would. 3 hours I waited and I'm still here. It's like being in a third world country. No seats. 90 degrees inside. Ridiculous!!! read more

One of the biggest issues about this place is the lack of road maintenance. For a place that offers a drivers test the road paint should be clearly visible. When I took my test the road markings were so faded that I could barely see them and it was especially difficult when finishing the test and failing because "you were in the wrong turning lane." When the turning lane was just one big empty space of road. The test is very easy but you're gonna fail for something you have no control over. The instructors are great except this one guy all I can remember about him was that he was tall and had glasses might have been the manager or something he brought a trainee on my test with him so I think he was the manager anyway he was a asshat. read more

Delco PennDOT is much better for your test. People here were not helpful. http://pa-license.com/eastern-pa/media/ read more

This place lives up to the horrendous reputation most DMVs have. If you can find a seat, go play the lottery. They are scarce. I needed to change the address on my DL. I came in on a weekday morning with the paperwork already filled out from their website. Just over two hours later, I finally have my updated DL. The fact that it takes this long to get a simple address change is an embarrassment. read more

While I went through the process of getting my permit and my license here with no issue, when I brought my sister here the place had completely changed. I had been waiting upwards of 2 hours just for her to take her permit test. Many of the desks went unfilled for about an hour and the letter corresponding with her ticket (B) was hardly ever called. I tried to get everything done for her before I had to get to my shift at work but unfortunately that didn't happen as we had been waiting far far to long. read more

if you need to take your drivers test don't take it here. The one examiner has a reputation of failing almost everyone (notorious in the area). Save your time, go to Lancaster, Delco or Montco. read more

quick service! you have to check-in at the front counter and will be issued a number. they have different sections for different services so they move pretty fast so you shouldn't have to wait too long! i went to get a new drives license as my old one expired. i was in and out in less than 5 mins. I'd recommend going in the morning and not on the first or last two days of each month because they're generally more busy then. read more

Driver License Center - Departments of Motor Vehicles Near Me - Malvern, Pennsylvania

Spent an entire Saturday here trying to get my out-of-state license transfer completed only to be turned away because they didn't like how my birth certificate looked. Demanded I order a new one. The clerks appear to maliciously enjoy turning people away rather than filing paperwork. read more

Very fast and efficient friendly service. I have been to other locations and never have gotten the same quality of service. Lots of hard dedicated workers that enjoy servicing the public. After discovering this location i will never go to any other place. read more

Excellent place to take exam. Had a wonderful lady he helped me feel at ease about taking my test. Unlike that douchbag Larry at the Granite run dmv..and yes i passed read more

Really quick service! When I came in they were on #44, and I got # 66. Was nervous it would take a while but only took about an hour. Great staff, great experience. Going to the DMV is never a blast, but it is what it is! read more

Don't go here. Costumer service was very poor. (They treated me like a dog) I've never dealt with someone so unprofessional and rude. Thanks malvern for making my first experience mortifying. read more

Lancaster, PA PennDOT is an perfect example of inefficiency, and poor management. It appears they are short staffed and work with antiquated equipment. Why on earth should it take over 5 hours to transfer a license from one state to PA. At 9:15 on a Wednesday morning I checked in with the number 552. The numbers started at 500 and at 9:15 they were serving number 507. At 2:50 p.m. I finally had my license in hand. This was not an isolated experience as others were complaining about spending all day at the DMV. One woman who had waited four hours the day before and had to return the next day and start the waiting process all over again because the DMV machinery had broken down. I'm sure if the politicians had to go through the same process as everyone else they would find a way to make this system work efficiently. Pennsylvania should take a lesson from at how Delaware runs their DMV. This system should be an embarrassment to Pennsylvania government. read more

My daughter took her driver license test today at the new Markley location for the Norristown DMV. The man was so freaking rude, I almost slapped him! The reason she failed... she was "palming" the steering wheel?? And didn't put her turn signal on when she parallel parked - she parked perfectly by the way!!! This place sucks! Go somewhere else - don't waste your time here!!! read more

Even though my daughter didn't pass her license (darn nerves with the parallel parking), the person giving her the test was kind and courteous from the first moment. It didn't help my daughter's nerves but made the experience of failing a lot easier. read more

Id give it zero stars but it's not an option. Typical pen dot mutants working there. Rude, inconsiderate and no help.

I 've been waiting for a transfer of my licence from one state to PA for 19 days. I called the state and Harrisburg offices and the tranferred was done 2 days after Malvern still don't call me to let me know that the process is completed. The person who I talked to when we iniciated the process was really miserable, which it might be reason. read more

Tester was rude condescending made slurs. My student driver is an excellent driver with an excess of 80+ hours of driving experience. With farm equipment and recreational as well as pick up and auto. He and did not deserve to be treated in such a dismissive manner. In fact no one deserves to be treated with such arrogance by a public employee. read more

I agree with the other reviewers their customer service is in need of a serious talking to! I have been to this location on several occasions only being the convenience of location to where I am and the fact that I don't have to stand in a line that extends outside (Norristown). I have witnessed the most rude and condescending behavior by the same person on a couple of my visits one was towards my child and the other and older gentleman on a different day. I too when mentioned my story heard many responses and was told not to go to this location. Wish I knew... read more

Great DMV. Instructor gave concise instructions and made me feel very comfortable. Was in and out in 25 minutes. Will go here for all my future DMV related task. read more

Unfortunately not everyone at this center knows the rules. My daughter was adopted from China as an infant. There are thousands of kids just like her who have birth certificates issued in their Chinese birth names. My daughter had plenty of identification bearing the name she's used since she was adopted at 5 months old, a passport, school transcripts, etc. The DMV clerk insisted on putting her Chinese name on her permit and told us we had to go to INS to get it straightened out. We missed a day of work and school to travel to INS only to find out he was wrong. It was a major hassle. When she got her license, I asked another DMV clerk to correct the name. He just looked at our original paperwork and issued her license in her correct name, no problem. read more