There are a lot of Polaris dealers in Wyoming, drive the extra miles and go to a different one, I bought a new Polaris General 1000, and hard cab, heater, in all it was around $20000.00, I hit a small ditch with it, I hauled it up there, had to wait forever to get someone to look At it, finally a mechanic came and looked at it, I told him to order parts I needed to fix it, ( upper and lower A arm) picked up parts a week later, took them home, replaced lower A arm did not need to use new upper A arm, not a scratch on old one, and not bent at all, realized a plastic piece on my fender was cracked, called up to Driven, took me a hour, pictures emailed up there to, and finding what $60.00 part I needed, a week later I called up there, they could not find anything that shows part was ordered, SO I asked them to order another one, I said I was not going to give them my credit card this time, it took me forever talking to my credit card company to take the last charge off of there, a week later I called, they didn't order part. So at this point I had enough, I asked to talk to parts manager ( Hayden) he said he was a busy boy and did not have time to call me back, to say they hadn't ordered it,never once did he say sorry about the mix up, he also did not care if I took my business elsewhere, so to make a long story long, I said screw them, but the sad thing is they don't care, you buy a expensive machine from a dealer you expect to get good service, well you won't get it there. I will never step foot in that place again, I looked back and my family has bought a General, 2 four wheelers, and 2 snowmobiles in last 8 years, I called Wheatland Polaris, had the part 3 days later!! And it only took about 7 minutes on the phone telling them what part to order, and didn't have to talk to someone that said ( I am a busy boy!) and treat me like I was stupid. This not the first time we have had problems with them, this is just the last one that sent me over the edge,
Bret Edwards
Douglas, WY read more
