I have been going to Arbutus Service for decades with a range of different vehicles and it is by…read morefar the best shop I have ever been to. They are able to quickly and accurately diagnose problems and they only do the work that is necessary. Outstanding customer service which is why they have extremely loyal customers. This has to be the best shop in Vancouver.

If I could rate less then one star, I would…read more Was referred to this place from my employers after struggling to find a mechanic who would be able to fix my car. Buddy had my car for a couple months trying to find parts. In that time his technician got into an accident with my car. Fine, they'll fix it and get to working on the real problem. Over the holidays, the owner of the shop decides to leave my vehicle on the street outside of his lot. Tuesday morning I get a call from VPD. "Sir, someone has broken into your car and your car is filling with rain. I call Arbutus service centre, leave a msg, don't hear back. I call back at noon the next day, speak to the owner. "Oh it's not my responsibility where your car is left, I won't be taking any responsibility for the damage caused." You couldn't even call me to give me the option to move my car out of your location if you didn't have time to work on it or it was taking space or was going to sit there over the holidays. That's what you do Steve, you call the client and say "hey, parts haven't come in, I don't have room to store your car, can you come pick it up? I'll call ya when the part is in and you can bring it back. You DON'T leave the vehicle on the street, quite simple. My car being broken into is not what bothered me, nor the fact that I trusted my vehicle with this mechanic or that I spent 5k and the mechanical issue still persisted. It was the shitty attitude and absolute lack of any ownership that made me loose 1000% respect for this person and his business. If that's the new norm, bring your car to a mechanic but you can't trust they'll keep your car safe, I call bullshit. Steve Hennessy, your behaviour, business practise and shit attitude after the fact.....poor poor poor absolutely sh** customer service. Your defiance, arrogance at how you practise business left me with the worst taste in my mouth. I am on my way out of this city and all you did was remind me why I cannot stand where humanity has reached. I looked at you, the experience and just thought "man, people are so awful" Had to scarp my car I was in love with. Now I don't have anything to move with. You ruined my last moth in Van. I hope you can live with this truth. It was in fact 100% your responsibility to keep my vehicle safe when you take that vehicle in. I trusted you to keep it safe. Had it been your own car, your mechanic left it on the street and someone broke into it, you'd be singing a different tune. But you weren't able to empathize were you? No, you just thought of yourself and how to cover your own ass. Since it's 2023, humanity is at its worst, you decided to screw me. Live with that. I strongly believe in karma and I believe yours will, has, is coming. Zero respect for you, absolute zero. You shouldn't advertise on your website things you simply do not practise. Lol your customers come first? Yeah right!

These guys are amazing. Had new winter tirees put on my vehicle last minute and we're done by the…read moretime it took me to have a beer and a bite to eat at the Raven Pub. I highly recommend.

These guys are awesome. Work very quickly and communicate the process and all potential changes…read more Price transparent from the start. I feel very confident when dropping my car there, knowing that I'm going to get a fair and honest job done. Even though the last two times I took in two older beaters I was not anxious while they were being fixed. I had confidence that it was going to get done properly and fairly. Cheers!

Great people who enjoy what they do and it shows in their work abd they go out of their way to do…read morelittle things that were not even expected. Very happy with their work.

This time I went in for what I thought was an issue with my tires but it only took Trong less than…read morea block to determine that I was wrong.. bearings .. dang bearings were rubbing and so I trusted my primary ride to Trong and Peng.. she rides like brand new..what a sigh of relief to my ears ( no more humming) and to my peace of mind that I'm safe from those " specials " peeps who don't care about anyone else .. you know who you are As for HTV.. let it be Tires.. engine or body work, I don't hesitate in recommending Trong

It's update time! Found myself unemployed and decided that was the perfect time to get the car…read moretuned up for summer road trips. I'm only half joking - I had a job by the time I made the appointment, but hadn't started just yet... but I digress. Here's the deal. There are three reviews below that "aren't recommended" but I believe each and every word. The guys at Dependable are just that. Dependable. They are honest, forth coming, and they work fast. After they told me I didn't need pads, I thought it would be a good idea to get them looked at again after the last 8k kms. Turns out needed the front done, but not the back. All in with an oil change was far less than I expected, but done in a very timely manner.

Will not take my car anywhere else; 20 yr customer. As a…read moreresult, I have enjoyed,honest and, DEPENDABLE! customer service.

I needed to have my car repaired following a minor auto accident. I brought the car in for a quote…read moreand when I booked to have it repaired, they were very accommodating with my work schedule since I work out of town. They offered a loaner vehicle which was very helpful. I dropped my car off on Monday morning and picked up the loaner vehicle. They texted me every day to give me an update on the progress of the repair (very nice and assuring). The best part was that it was finished a day early - amazing. I picked up my car and it was just washed and very clean. You would never know there was damage from the accident. I was very impressed with the experience from beginning to end and would highly recommend this shop to everyone. They are rock stars!

*I hate to say that I have needed to go in to Elite a few times recently :( (not all my fault!!)…read more*On all 3 visits they have been AMAZING. *Staff are incredibly polite, attentive and spent the time I needed in explaining exactly what to expect. *I received a follow up voicemail at the end of the first week telling me when to expect the repairs to be finished. It was great to know what was going on! *We originally were told that we would receive a 'Paint Pen" so that we could touch up some other scrapes (not having anything to do with the claim). When I picked up the truck I found out that they had actually done the touch ups themselves at no extra cost!!! *The truck was washed beautifully on the outside and detailed nicely on the inside. *The transition from my vehicle to a rental vehicle was seamless. Hope I don't need to use them again soon but would be thrilled to recommend them anytime!! Well done Elite!! Dee

We were in a convoy of truck & campers on our way from Victoria to Williams Lake to participate in…read morea rodeo when, almost immediately after getting off the ferry, we had a rotor go on the back of our diesel dually. Not exactly how we planned to start our trip! We managed to get the tires off and buy a new rotor, but we couldn't get the bolts off to replace it. We called ShortStop, explained our situation, and they told us to bring the part in. They had us taken care of and back out the door within 15 minutes--and wouldn't take anything in return. I honestly can't say enough about how much we appreciated their help. When you're away from home, trying to get somewhere and something goes wrong, having complete strangers go out of their way to help you means more than they probably realize. Just an amazing group of guys and genuinely good people. They helped get us back on the road and on our way, and we are incredibly grateful. We would 100% recommend ShortStop. Thank you again--you turned a stressful start to our trip into a reminder that there are still some really great people out there.

Im a broke college student and These guys saved my butt, they are super I was heading down to…read moretwassen from Vancouver, and had a really bad hole in my tire and these guys patched it and didn't overcharge, I'm absolutely surprised at how this bad situation was turned around into a great experience

If you want excellent repair work done at reasonable prices this is your place. We have taken our…read morePorsche and Audi there over the last few years and save thousands of dollars. We were told by Audi we needed new brakes when Amayak checked we had 50% left. Honest, competent professionals at reasonable rates WINNING FORMULA!! They just did a great job repairing our convertible top.

All the reviews here are fake as fuck. Probably done by friends/family members. This place is a…read morecheat. Group of liars. Group of thieves. "We'll give you best price" they claim. They claim your cars a piece of shit and needs everything changed even things ive already told them were changed. Went in for a oil change and came back to a 450+$ bill. I asked them to show me the parts they removed they claimed they couldnt find it when they just replaced it... i didnt authorize any extra work they just thought they can rip me off. Long story short i didnt want to pay for things that were obviously a lie. So i had the police involved to get my keys and car back as they threatened to keep my car if i didnt pay. End story i didnt pay a dime got my car and will NEVER return to this group of wankers. Never go to a garage that has a shed for a office.

These guys are honest. They do solid work. Highly recommend for any transmission work yuh need!read more

This garage goes above beyond what most people believe a good mechanical shop should or would do…read more They are very honest with you. AJ Transmission I recomend as always to friends, family, & strangers.