These lessons are outrageously expensive and the instructor does not teach. She has taken me to do her errands and yelled at me while I was driving multiple times. She acts rude and is extremely hostile. It takes multiple weeks to schedule lessons or tests. Her test grading policy is absurd and she takes points off for things that would not be tested at the DPS if she feels that she doesn't like the student. She acts passive aggressive at best and will be very angry if you forget any random acronym. She also quotes her teaching style from Texas Law, but fails to provide proof of such rules when asked. She has no compassion whatsoever and often boasts of her own achievements, putting me down. She spoke of her own academic performance in high school and when she asked about mine, she seemingly got jealous and changed topics instantly. Mind you, this is an elderly woman picking a fight with a teenager. According to yelp, it seems that this business has closed, but I assure you, its just a way to make it look better before more people speak of its horrors. read more

We have a freshly licensed driver and we could not be more happy with the way Driver Trainers trained him! I STRONGLY recommend the "classroom" drivers ed over the on-line version: 1) I don't know a kid in the world who thinks their parents know what they're talking about 100% of the time; but, a "teacher?" They'll listen to a teacher. 2) He came back from class and would tell me little things as I was driving that made me think, "Huh. I never would have thought to tell you that;" 3) I have friends who have told me how their kids hack the internet system by rigging the button to keep the videos rolling - I don't know about you, but I actually WANT my kid to learn this stuff! 4) I have two friends whose kids have already had a wreck or scary near-misses after self-taught training. I can honestly say I get in the car with my son and think, "You're a really good driver." Signing up for instructor driving times was no big deal at all. Plenty of times available. We only ran into one hitch when we randomly got kicked out of the parent drive hours logging system. But, we popped into the office and they fixed it immediately. He was able to take his drivers test on his actual birthday which was A SATURDAY. And, rumor has it that there's a six week wait list to take a driving test with a DPS officer at the DMV. It doesn't make it any easier to watch my baby roll out of the driveway in a car alone. But, I am certain that, thanks to Driver Trainers, I am as confident about it as I could possibly be. read more

DO NOT waste your money going to this Lubbock Driving school. The owner/instructor is rude and very combative. It's either her way or no way and will be quick to kick you out or charges excessive fees. The state really needs to shut her business down for poor business practices that have yet to catch up to her but will. Read all reviews !!! The bad ones are correct and the good one are probably written by herself to try and out weigh the true ones that give factual information about her business. Cindi Newlin is her name and is a poor excuse of a business woman that needs to learn some customer service practices that don't involve being rude to paying customers when they don't agree with her. read more

Please save yourself and your child from this horrible place. The owner is very rude and unprofessional to you and your child in front of other parents and children. What should be an exciting and joyful experience for you and your child turns into a horrible memory! We took our business elsewhere. Your child deserves so much better!!!!!!!! If I didn't have to give a star in order to review I wouldn't have given a star at all. read more

i wish we had paid attention to reviews- this is not a professional place of business - they are unorganized - cancelled appointments with little notice and then the owner was the most rude person i have dealt with in quiet some time -- as a parent i am frightened of how she treats the kids when no one else around i see MANY other comments about her rude unprofessional behavior and really wish we had gone a different route the one star is highly overrated and only done to be able to share these comments in the hope to prepare future customers of what they may have encounter read more

I got a ticket and it required a copy of my driving record, which I had never had to do before. Their website said to call their office to ask about it. I called, and first the secretary said that they didn't offer that service. Then when I read the line off the website, she said that she had never heard of it before. When I called a different driving school, they knew exactly what I was talking about and offered to help with it for free. I'd skip this place for somewhere that knows what they're doing! read more

The rating is zero. As other comments state: the owner is rude, a bully, loud and very unprofessional. She is a teacher in this community which is a disgrace to the profession and a tragedy our kids are subjected to bullying and imtimidation by someone who should be a role model. I'm 55 yrs old and there are no words do describe this evil women. We went in at 530 PM to sign up for driving lisense test 2 weeks in advance. We were the only ones in there and we did not leave until 7pm. We paid our money and was scheduled on the morning of her birthday. Received a call on friday the owner was STRANDED in Houston and my daughter would not get to take the test on the following Monday. Went in Friday at 5pm To get a refund and the lady refused to do it because she "did not have authority to refund". We discussed the matter for 30 minutes and she would not call the owner to authorize the refund When I informed the lady that One driving instructor was texting and making calls on her phone on several occasions my daughter was assigned to her. She also jerked the from her while practicing on one way streets in downtown area in the evening where there was no traffic. Called my daughter to get the instructors name - gave it to her. The following Saturday I went the refund only to be ignored for 15 min by the owner. When I stepped up to the counter I told her I thought she was the person I needed to speak with regarding my refund - she said it was already done and had a receipt. The lady who said she could not give refunds said it was not done. The owner became beligerant and hostile. She and the other lady were talking real loud and the owner began bullying me. I said yall are speaking louder than me. She said it's not your voice - it's your body language. I was standing behind the counter with my arms dangling in front of me with Hands crossed in front of me holding my billfold. She continued to try and instigate an ongoing argument. She should have just refunded our money when they cancelled the test but they are not responsible enough to do that and keep her mouth shut. This story could go on forever - go somewhere else. Always booked for drive times and EVERYTHING that goes wrong is the customers fault. WARNING...STAY AWAY read more

If I could leave zero, I would. The owner of this establishment is terrible and mean. They have canceled driving sessions and then say we didn't show up for them. We've shown up, my daughter has taken her lesson, and they claim she didn't show. When we tried to talk to the owner about it to resolve it, she kicked us out of the building and told us to never step foot in there again. Then, they sent an email canceling her next lesson. I would not recommend this business to anyone. If there were no other driving schools in Lubbock, I'd take my child out of town or take a course on-line. Disgusting. read more

Parents save your money and go somewhere else. These people ARE ALL SO UNPROFESSIONAL in EVERY SINGLE WAY! They don't really show you anything to prepare you how to drive. The owner is rude as hell. Horrible experience. It is a complete and utter waste of time. Total scam save your money. read more

The Drive Times are always full!!! We scheduled 4 drive times with 3 being canceled by Drive Trainers!!! I have spent the last month trying to reach the one they say can help me Cindi, who has yet to return my call!!! I am going to report them to the BBB as well. This is ridiculous!!! They got my money for services they have still not rendered. read more

where do i start.... my son is autistic and has to be handled with alot of compassion. He was almost done with his driving and only had 2 drive hours left. I get a phone call from the owner Cindy Newlin telling me that they are kicking my son out of the school because he didn't know how to do something they asked him to do and the trainer became very rude with him so they drove him back to the school and that's where the real problem began. Cindy Newlin told him she did not care that he was autistic and was not going to deal with autistic people she didn't care if he was 15 or 18 she was not going to deal with him so she expelled him. She then informed me to get him off her premises or she would have him arrested and kept mentioning that she didn't care if he was autistic he would learn how to deal with society. IF ANYONE HAS SPECIAL NEED KIDS DO NOT GO HERE AS THE OWNER CINDY NEWLIN CLEARLY HAS NO HEART. read more

Unorganized. Not enough seating for parent class that started 20 minutes late. No air conditioning or even a fan. Clerk complained about how she was overworked. I will consider increasing stars depending on how the classes and drive training goes. read more