We made the reservation through Expedia about a half hour before picking up the vehicle. Pickup…read morewas smooth ... the car was ready when we got there and it was in excellent condition. Drop-off went very smoothly, too. It turned out to be an excellent choice. We used the car to drive to Butchart Gardens. This was cheaper and more convenient than other ways to get there and we had the added benefit of having a car to drive around Victoria and see much more of the area than we could without a car.

Rental went pretty good, decent car etc. There is no emerald aisle here so lineup was not ideal…read more Upon return, I was in a hurry and didn't take a video of the return however I was positive there was no damage. I had been contacted upon my return home to advise there was damage to the vehicle. I had been in touch with their branch manager Ronnie who was great to deal with. He listened to my concerns and was able to rectify the issue with no further costs. I will be back based on his level of service and going to the extra mile for the customer. Well done.

We had made an error in our original reservation, I called and it was getting close to closing time…read morebut Andres helped me right away. Our entire trip in Vancouver Island was made much better due to his help getting us set up with a great rental car. The return is through the parking garage that is behind the Avis storefront and all the signs made it easy. I would definitely rent from Avis, particularly at this location, again! It's very convenient and Andres was very responsive.

We were helped by friendly staff who explained everything (albeit very quickly) and had no issue…read moregetting the car. The underground garage where the cars are have reasonable signage to point out the Avis portions and we had no trouble finding the car and heading out. Very quick process to get going, but I can see there being a bit of a wait if there are others picking up ahead of you since there appears to be just one person working there at a time. Returning was a little tougher since there are only 5-6 spots for returns and we had to wait for one to free up (not sure if we would have been allowed to park in another non-reserved spot). Otherwise returning was a pain free process. Would definitely use this Avis location again.

Rented a car here for a trip around Vancouver Island. The rental/return process was smooth, the…read morestaff were friendly, and there were no hidden fees.

We rented a Budget car from Victoria airport and turned it in to the downtown location on Douglas…read moreSt. The airport counter was super easy to find when we collected our baggage at the airport. The front desk person was very friendly, efficient, and helpful with advice and suggestions when we told him of our plan to drive to Tofino. It was greatly appreciated! The car was a brand new 2025 Prius with low miles. We loved the car. Turning it in was easy, thanks to the detailed instructions we were given by the airport person. The gentleman working the desk downtown was equally efficient and friendly. I'd highly recommend Budget and will use them again, for our next trip up.

i picked up a car at site in Charlottetown referred by car dealership while work was being done. I…read morewas responsible for insurance total unacceptable experience Oct 6 got car Altima engine light went on ride home told me it would be ok Dec 18 received call to return car because part they were waiting for came it at that point insurance was near $700 gave me a second car Kia made arrangement to get my own insurance on my policy Jan 26 return car charge of $1800 for insurance numbers don't add up I didn't have that much' could I pay 800$? billed for rest? no by US check no totally mortified and at wits end my friend paid rest 1000$+ on her card after I paid 800$ I'm on pension check month to month I'm a senior I am totally stressed on how to repay her then after I get home in fine print I see 2% monthly on overdue accounts the sales person Rachel was of no help I told her I could pay in instalments she repeatedly told me to go to bank to ask for money, I answered you have to have money in the bank at that point I had exhausted my overdraft with 800$ I'm serious totally upset and sick to my stomach the numbers don't add up I am requesting refund of 1046.97$ please to repay my friend I was given an unsafe car I cautiously drove because of engine and oil lights whichever I returned to lot and was told they couldn't do anything over an hour drive each way quoted incorrect fee to Dec 18 around 700$ then. inconvenienced returning first vehicle to be repaired over an hour drive each way given second car totally mortified and more than financially embarrassed please take into my senior status, handicap walker and financialcsituation

The website didn't function to complete a reservation - tried different browsers and none worked…read more Sent two emails to victoria@practicar.ca requesting help, received no response. Called the number and spoke to Tina twice regarding the website not working. Both times she said she would call me back when she got into the office. Never called. So, I can't review on their cars as I never got that far. But service is a definite no. The more positive reviews are older so maybe the business isn't doing as well as in the past. In addition Practicar's main 800 number leads to one of those scam call centers offering "medical IDs" to people over 55.

I asked a simple question and the bus driver gave me that look and said well it's on the time table…read morewhich I of course already checked. He looked like he doesn't want to deal with any customers. I hopped on the bus as it had its door open and the driver was on his driver's seat and I got yelled by the driver that I should wait outside for another 12 minutes before the bus departs. He could've just guided customers gently or at least not with the sassy look but he even mocked us and rolled eyes on us. Ridiculous experience.. im currently on the bus and it's number 72 which is going to victoria from the Swartz Bay ferry terminal. That driver needs to learn better customer service for sure.

Incompetent, ignorant, unsafe, selfish, and careless bus driver tried running me off the road and…read morealmost into divider. BC Transit needs to hire competent and safe drivers.

Ive been a member for 18years. Modo was once a cooperative now they are a business scratching money…read morefrom their customers in constant new and innovative ways. Not to mention staff are unpleasant, nasty and snarky. The patronizing type that believe they are always right. Choose anything but modo. Btw their fobs dont open doors for up to 5 minutes so if you are in an underground parking lot consider your safety. I was almost mugged by someone who could see i was having difficulty opening a door!!. Modo choose to be silent about this because as i mentioned they believe they can do no wrong.

My experience and perception of the service quality is basically summed as "consistently…read moredeclining" during my years as a member. My Observations are based on types of vehicles available near me, and how often I was unable to access them due to competing bookings. While I don't necessarily fault Modo for having active members (this is a good thing) I do fault them for failing to address availability as appropriate with respect to customer scaling/behaviour, within the context of my personal experience. Also something I found to be concerning/dubious: there is a red Mazda MX-5 you can theoretically book, that is near the convention centre in Vancouver. It's a convertible model, not practical by any sense but definitely a fun experience. However, should you wish to book it during the warmer months? Good luck to you, I was never able to get it even for one evening during the summers. Which brought on another question for me, why offer this type of vehicle at all? Is this servicing the core objective for a mainstream car sharing cooperative? How about the ethical questions this raises for me, to which I find myself frowning often when the thought occurs. Is it appropriate for the membership to be obliged for subsidizing someone's pleasure craft over the summer? Are all of the bookings one individual? Or are they many? If the former, why aren't there restrictions in place for more equal opportunity to make a reservation? None of these questions have been answered for me by Modo or otherwise. This combined with significant increases to cost, became untenable, but the final straw in my case was really down to what an interaction felt like when I needed to call in on the rare occasion. I believe I have maybe called in 4 times, and 3 of those occasions the person I spoke with gave me an impression of being uptight, arrogant, and disinterested in treating me with any sense of respect or appreciation. Zero out of ten, I'd rather walk.

When we were in Seattle, we took a fairy to British Columbia, Victoria, day trip , Pretty Fun…read more Everybody on the fairy was nice. They got snacks on the boat, fresh , bagels, croissants, cinnamon, buns, you name they have. Good selection of alcoholic drinks and soft drinks.

Return reservation was messed up by Clipper employee. They changed the correct reservation we had…read morescheduled and booked a trip back to Victoria where we already were and then we had to call and wait on hold for over 10 minutes twice (can't do it online you have to call. Tried to leave a message for a return call but it was full. When we FINALLY got through they charged us $30 to fix their mistake!