Only rating with 1 star because I can't give 0 stars. They were running behind which was fine, but…read morethe patient before me had been out of the office over 10 minutes, while I could over hear the staff talking about spring break plans behind the door. I sat in the waiting room researched another oral surgeon, called and made an appointment, then they called me back, but I excuse myself and left. Apparently I have a suspicious spot on my jawbone, I wish they took my health as seriously as they do spring break.

From the owner: Northern Michigan Oral and Maxillofacial Surgery specializes in dental extractions including wisdom…read moreteeth and dental implants. Dr. Osetek is a trained specialist in mouth and jaw surgery also involving, facial trauma, orthodontic surgery, pre-prosthetic surgery, bone grafting and more.

I don't normally leave reviews. This felt like something I very strongly wanted to address. I will…read morealso be letting the dentist who referred me know. I would strongly advise against going to this office or at least seeing Dr. Sheperd if you already experience anxiety about dental work or medical procedures. The bedside manner was absolutely deplorable. I was already nervous when I saw someone being walked through the lobby post opt, and I started crying. The assistant or nurse who brought me back noticed, but not a single person in the room offered any comforting words. At one point, a comment was made that, for someone with so many tattoos, I was being overly dramatic about the IV. I explained that it wasn't about the IV--it was my anxiety around dental work--and I was told, "I haven't even touched your teeth yet." Next thing I knew, I was being escorted out the back door in the rain crying...again. Additionally, when I first inquired about coming to this office for treatment of a severely impacted wisdom tooth, I was told there were no emergency spots available, and they don't accept insurance directly.

My family used to go to him, and our whole family wished that we had never stopped. He was…read moreextremely professional and honest. His dental hygienists and office staff were always great as well! My sister had a lot of dental problems from before our time at his practice, but he was great at managing them, and he went out of his way several times during "dental emergencies."

My grandmother avoided going to the dentist for years due to previous experiences, now she actually…read morelooks forward to going thanks to Dr. Joan March. She cannot say enough good things about her visits. Dr March is kind, non-judgmental, and gentle, everything you'd want in a dentist. After she changed her phone number, Brenda mailed her a card asking her to call and confirm her appointment and new phone number. Thank you for all that you do to keep her healthy and smiling!

HORRIBLE HORRIBLE HORRIBLE! buisness practices. Call and schedule and appointment TWO months out…read more Called and confirmed the appoitment Friday. They called Monday and sent an email. Went to voicemail, camping, change of phone numbers etc... Gave my thur appt away. Then said they couldn't reschedule. No attempt to correct this error made of their end. Will sharing to all review sites!

My husband saw Dr. Olsen @ Gaylord office in July 2026. I was told they would bill Delta Dental &…read morewe would receive the difference from Delta. This turned out to be a MEDICAL billing & they REFUSE to pay us the difference. We are now out $155.00, the most we pay is $10.00 to any specialist. DO NOT GO THERE UNLESS YOU HAVE $$$$ to burn. Even our medical coverage agrees this office really messed up!

Absolutely the best! I have had a history of dental nightmares, and put off getting 2 broken teeth…read morepulled until the pain and swelling were so great, I had to go into the office as an emergency patient. The entire experience, from the welcoming front desk to the post-op instructions, were handled with great care and compassion. The assistant prepped me, the doctor came in, understood the situation immediately, and boom....put me out within a minute. I woke up to the compassionate assistant saying, "Wake up. It's over. You're all done." I felt nothing. Zero! Completely painless! And I have felt no post-operative pain either. I have some swelling....but no pain whatsoever. I highly recommend this practice and will be approaching them soon for the many implants and possible bone-grafts I need. Five stars plus!

My family and I went to this dentist for a few years. He seemed like a nice guy and there was a…read moregreat view from the chair. That was before his receptionist messed up, went psycho over the top mean, and then billed me after lying and then tripping up and admitting she lied about appt. reminder. I'll be honest, just like I was with her, I have to have a reminder call. The receptionist called me at home and wanted to know why I wasn't at the office. I fumbled and apologized and said, "did you call? I was home all day, I didn't get a call." She then (lied) said she called and then went on to say she had left a message on my cell phone as well. When I started using their office, I had them make a note on my chart that they could send texts, but that I don't take messages by cell ( we're a rural area and cell phone coverage is unreliable). I took her at her word, apologized, said I'd pay and asked to reschedule. She continued to be extremely unkind, after I apologized. At the end of the call, I asked, "are we good?" She made it clear we were not. So after I got off of the phone, I checked my caller ID and saw that she had never called. He psycho act was a ruse to cover her screw up.... she had never placed the reminder call. At that point I called her back, told her I'd checked my caller ID, and that she had never called. She lied and said that it was noted in my chart that "texts were OK," and that reasoning led her to leave a message (verbally) on my cell phone. I explained that I had been home all day the day before and she had never called and caller ID proved it. She then said that she'd only called the cell and left a message. lie after lie after lie. I then cancelled all appointments for myself and my family into the future.... and then, even though she caught herself in her own lie, his receptionist still sent me a bill. Miller is an Okay dentist who used to be reasonably priced.....but he doesn't work on fridays, his prices keep going up...we've waited an hour for every appt. for the last year and his receptionist is a iar.

A new dentist runs this practice now and I could not let the last review be the one shown. I had a…read moredental emergency while on vacation, Dr. Nemecek went above and beyond just providing relief. He sent details with me and called my regular dentist with what he did so I can have my procedure completed at home. The staff is not just professional but compassionate and caring.

You are rolling the dice with this office because they do not check coverage or network eligibility…read moreprior to you showing up. You can take off work and drive an hour or two only to find that you must pay out of pocket when the office can easily run this stuff in advance. You may show up and find out you have to pay cash which is a significant advantage to his practice at your expense. He may have quality care but his office doesn't do much to avoid unnecessary out of pocket expenses that are avoidable. They also can't handle being called out for this practice because they know it is reprehensible. All of this is avoidable. I made an appointment for my elderly mother who was in need of dental care. She could not get into local providers so we made an appointment with Dr. Forsmark's office which is quite a distance from her home. I offered to provide the insurance information through UPHP and Delta but the office said they did not need it now. Mom shows up to the appointment and finds out she is not covered at Dr. Forsmark's office and they never tried to run coverage prior to her showing up. I am sure at this point you can understand the frustration. Dr. Forsmark's office was not sympathetic in any way and were in shock that I would call them out for the practice.

I've been going to this office for 5 years and have never had an issue until recently...I get to my…read moreappt and they are seeing an issue with my insurance and i figured it out...It was her mistake of not charging my insurance at the time of visit. Not only did she not do this, but she then had my ss number on a sticky note along with my BD and Phone# AND first and last name....I asked her to shred them and this caused an issue. She refused to shred it, she chose to tear the sheet in half leaving my identity exposed... After I explained my concerns she then asked if I would like to shred it together...as if I'm a child. She was very rude during this time and my returning visit.