Only rating with 1 star because I can't give 0 stars. They were running behind which was fine, but…read morethe patient before me had been out of the office over 10 minutes, while I could over hear the staff talking about spring break plans behind the door. I sat in the waiting room researched another oral surgeon, called and made an appointment, then they called me back, but I excuse myself and left. Apparently I have a suspicious spot on my jawbone, I wish they took my health as seriously as they do spring break.

From the owner: Northern Michigan Oral and Maxillofacial Surgery specializes in dental extractions including wisdom…read moreteeth and dental implants. Dr. Osetek is a trained specialist in mouth and jaw surgery also involving, facial trauma, orthodontic surgery, pre-prosthetic surgery, bone grafting and more.

I don't normally leave reviews. This felt like something I very strongly wanted to address. I will…read morealso be letting the dentist who referred me know. I would strongly advise against going to this office or at least seeing Dr. Sheperd if you already experience anxiety about dental work or medical procedures. The bedside manner was absolutely deplorable. I was already nervous when I saw someone being walked through the lobby post opt, and I started crying. The assistant or nurse who brought me back noticed, but not a single person in the room offered any comforting words. At one point, a comment was made that, for someone with so many tattoos, I was being overly dramatic about the IV. I explained that it wasn't about the IV--it was my anxiety around dental work--and I was told, "I haven't even touched your teeth yet." Next thing I knew, I was being escorted out the back door in the rain crying...again. Additionally, when I first inquired about coming to this office for treatment of a severely impacted wisdom tooth, I was told there were no emergency spots available, and they don't accept insurance directly.

A new dentist runs this practice now and I could not let the last review be the one shown. I had a…read moredental emergency while on vacation, Dr. Nemecek went above and beyond just providing relief. He sent details with me and called my regular dentist with what he did so I can have my procedure completed at home. The staff is not just professional but compassionate and caring.

My grandmother avoided going to the dentist for years due to previous experiences, now she actually…read morelooks forward to going thanks to Dr. Joan March. She cannot say enough good things about her visits. Dr March is kind, non-judgmental, and gentle, everything you'd want in a dentist. After she changed her phone number, Brenda mailed her a card asking her to call and confirm her appointment and new phone number. Thank you for all that you do to keep her healthy and smiling!

HORRIBLE HORRIBLE HORRIBLE! buisness practices. Call and schedule and appointment TWO months out…read more Called and confirmed the appoitment Friday. They called Monday and sent an email. Went to voicemail, camping, change of phone numbers etc... Gave my thur appt away. Then said they couldn't reschedule. No attempt to correct this error made of their end. Will sharing to all review sites!

My family used to go to him, and our whole family wished that we had never stopped. He was…read moreextremely professional and honest. His dental hygienists and office staff were always great as well! My sister had a lot of dental problems from before our time at his practice, but he was great at managing them, and he went out of his way several times during "dental emergencies."