I have used this veterinary hospital for at least 15 years and have always been very satisfied with…read morethe care my pets received until a recent experience. My dog requires prescription diet food, and I asked the office to approve the prescription through Chewy after Chewy informed me that the request had not been authorized. When I contacted the veterinary office, I was told they no longer approve prescriptions through Chewy and that I would need to purchase the food through their online store or come in person to pick up the prescription. I explained that this was not possible at the time because I was on my way to take my husband to the emergency room and my dog was running out of food. I asked if an exception could be made given the circumstances, but they declined. I found this response to be unnecessarily inflexible and lacking in compassion, especially considering my long history as a client and the urgent personal situation I was facing.

After years of spending thousands of dollars on a rescue kitty, I am stuck looking for a new vet…read more We had a bleeding kitty and they refused to see her without an appointment. When I asked if they could call with any cancelation the woman became confused. When I tried to explain the symptoms, the lady accused me of yelling. I could NOT get her to understand and she hung up on me over and over. I begged them to give my # to Dr Brown so I could get a referral and they refused. ITS NOT POSSIBLE FOR AN EMERGENCY RESPONSE TEAM TO MORE INSENSITIVE OR MORE UNPROFESSIONAL. SAVE YOURSELF THE YEARS OF $$$$ to be disrespected as your cat is bleeding all over the house. ST JOHNS VET YOU SHOULD ALL BE ASHAMED!!!!

Amazing team, calmed me down when I was terrified, really reassuring. They sent me home with the…read moreright medication and everything. I will recommend them to all my friends.

Great service. Super compassionate, informative, and patience with all of my questions. Impressive…read morecare and attention to your pet of what I witnessed with other patients as well. My dog needed emergency surgery and he was seen and attended right away. Would definitely recommend. Took great care of my Clyde and treated them like their own. Facility was clean, neat and organized.

This past Monday, we had to do the hardest thing in our life and put our sweet Labrador down…read more Through heartbreak, tears and sadness this office was professional caring, sweet. Provided tissues treats for the dog gave me a little jar full of his hair. Than 4 days later I go to pick up his paw print, there was a sympathy card signed by all the staff, as well as another card with the print of his nose and paw. Saying from my nose to my toes I was loved. Had me crying all over again in the park lot. Thanks everyone

Small and family owned. Took my furry beast in for some shots since moving from Texas. I loved…read moreTerry at the front desk and Carson the tech and the vet's son- everyone was friendly and kind and they have specials on meds on Tuesdays and honor prices on Petmeds. We have our new Vet for sure.

I posted this review on Google, but I desperately want to share my story. I am so delighted with…read moreAntigua Veterinary Practice. I cannot say enough good things about the caring, competent people at this vet. If you live in the area and are looking for an incredible vet who will take care of both you and your fur babies, this practice is it. To make a very long story short, I called them in tears, terrified that Hurricane Dorian was going to prevent us from being able to treat my dog's cancer fast enough to keep her with us (she'd been diagnosed that morning from a much less kind vet). The staff at Antigua listened patiently as I explained that we'd just lost our old dog to cancer the month prior, that our puppy was only a year and a half, and made time to see us that very afternoon. Amid the hurricane, my panic, the preparations they were making to ensure the creatures in their care were safe from Dorian, they made space and time for us. And after the hurricane had passed, they squeezed my dog into a surgery slot the next day to make sure she was given the best chance at life--they did this even though they were booked up for a month and a half, and were no doubt working with people whose animals had been injured during the storm. I have been to several vets on and around Anastasia, and Antigua Veterinary Practice is head, shoulders, knees and toes above the rest.

UPDATE: Unfortunately, I have to update my original review…read more I initially had a very positive experience with this office when I brought my 9-year-old Yorkie, Chance, in for his dental evaluation and cleaning. I was impressed with the communication, the detailed estimate, and how everything was explained to me beforehand. Unfortunately, after his dental cleaning, I discovered that approximately four teeth on the right side still had a significant amount of tartar buildup, despite Chance having already been under general anesthesia for the procedure. About two weeks after his cleaning, I noticed the remaining tartar and contacted the office. The manager asked me to bring Chance back in so they could take a look. I also took photos and emailed them to the office. After reviewing the photos, the veterinarian apologized and acknowledged that this was not up to their standards. They agreed that a partial refund was appropriate, which I do appreciate. They offered a $125 refund, explaining that the cleaning portion of the approximately $1,300 procedure was around $160. They also offered to put Chance under general anesthesia again and complete the cleaning properly at no additional charge. While I appreciate that they offered to correct the issue, we are not comfortable putting Chance through general anesthesia again simply because the original cleaning was not thorough while he was already under anesthesia. He is 9 years old, and we feel that if he was going to undergo anesthesia for a professional dental cleaning, the expectation was that all of his teeth would be thoroughly evaluated, cleaned, and X-rayed during that procedure. Because we don't feel comfortable having him anesthetized again, we now have to pay another $185 at another facility that uses a different approach, wrapping him up like a "burrito" and cleaning the tartar above the gumline. It's not the ideal solution, but we would rather do that than put him under anesthesia again. Ultimately, this means we are paying additional money and going through the inconvenience of having his teeth treated a second time when we had already paid approximately $1,300 for his dental procedure. I completely understand that mistakes happen. We are all human, and I don't expect perfection. What was disappointing to me was that the inconvenience and additional expense this created for us did not feel adequately reflected in the $125 refund. I also had to take time out of my day to bring Chance back to the office so they could confirm what I had already documented in the photos, that there was significant tartar left behind. I do want to give credit where it is due. The veterinarian apologized, acknowledged that the result was not their standard of care, offered to redo the dental at no charge, and emailed me copies of Chance's dental X-rays when I requested them. I appreciate those things. However, as a dental hygienist myself, I understand the importance of a thorough cleaning, and as a pet owner, I trusted that Chance's dental procedure would be completed properly the first time. The biggest disappointment is that he went through general anesthesia for a procedure that ultimately wasn't completed as thoroughly as we expected, and now we have to find another way to address the teeth that were missed. I wanted to update my original review because while our initial experience was very positive, the outcome of Chance's dental procedure and the way the situation was ultimately handled left us disappointed. I hope the office takes this feedback seriously, because I do believe mistakes can happen, but the goal should always be to make the patient, and in this case, the pet and their owner, whole when something goes wrong.

Took my dog in for a surgery, the staff is awesome and very welcoming!! They have great services…read moreand were very helpful with after surgery instructions!!!

The care and love these people pour into our pets is so genuine and above and beyond anything you…read morehope for as a pet parent. I am so grateful for Dr. Rockey, Chantelle, and the rest of the people at the St. Augustine Humane Society. Thank you for loving our pets so well, speaking on a personal level explaining veterinary terms in plain speak, and never judging or pushing unnecessary things. Thankful for you guys more than I can express!

I have three cats and two dogs and every time we visit I am impressed by their professionalism,…read moretheir efficiency and their prices. Nobody really likes to go to the vet, but when you have to go, these are the people to see.

Always have received great service for the past year we been going there for our two dogs. They…read morewere able to resolve a chronic problem that our previous vet could not,

Maddy and team went above and beyond to assist my laboring girl who was in distress. I've been to…read moremany vets in my time, as I own a kennel. I have NEVER had the level of service I received from this team. I am a huge fan! Will definitely be given them my business in the future.

Love our Murabella Vet Hospital. Everyone loves our boy and takes very compassionate care of him…read more From day when in critical puppy age, they even got done on the floor and played with him to make him comfortable. They try very hard not to over-stress him as he's become more nervous the bigger he's gotten and all the shots through these first few puppy months. We've had to go almost monthly for all his immunizations etc..They give expert information on his specific breed which is wonderful. They show also how experienced they all are as well. I love that you don't wait in a front lobby area with other animals to over stress also. We walk in get weighed and off we go to our room. Very clean and always smiling friendly faces and our cute welcome sign when we show up. We love your team.

Sadly, We lost our Georgia after the doctor and the staff tried everything that they could to help…read moreher. They did everything that they could staying up all night to help her to get better and to be comfortable as much she could knowing that she couldn't get any better. We received updates every 3 hours on her condition. Thank you so much Dr. and his on call staff. We came in early in the morning to say goodbye Georgia was beautifully prepared to be at peace since she passed in her sleep. Thank you so much for ALL that you have done especially made it easier for us to grief and to accept her passing since she passed peacefully

This office closed with NO notice to clients or her staff!! Good luck getting any records or…read moreinformation from them. So disgusted with the way she handled this. I knew something was up when she kept raising her prices.

We were in St. Augustine on vacation with our cat. He had a place in his chest that opened up and…read morewas leaking (to put it gently) from what we think was an injury from a cat confrontation a few weeks before. We called this vet in the morning, got in to see the vet in the afternoon, and they took care of him much to our satisfaction. We could not have been more pleased with the attention and care shown to our feisty kitty. We can now enjoy the rest of our vacation and our cat is back to his normal spunky self. If you are on vacation and needing a vet quickly, I recommend this vet group 100% without any reservation! They had magnets in the room on a magnet board that said take one, and we have brought it to leave on the condo fridge where we are staying. Hopefully it will be there to benefit a future guest if they have a need!!! THANK YOU, JACKSON VETERINARY HOSPITAL!

Jackson Veterinary Hospital is truly a gem. Dr. Crabb is amazing--she's empathetic, compassionate,…read moreand has the kind of bedside manner that instantly puts both pets and their humans at ease. My golden retriever, Ruby, absolutely adores her, which says it all! The front desk staff are always friendly and easy to work with, and the vet techs treat every pet like their own, showering them with love and attention. The office is spotless, clean, and welcoming every time we visit. I honestly can't say enough wonderful things about this veterinary hospital--it's everything you'd want when trusting someone with your furry family members.

A very thorough veterinarian who cares much for your pet. He is very accommodating and was able to…read moresee us right around closing when our dog ate meatballs with onions and was able to see us. He has solved many problems with our dog who has many allergy problems. We consider him the best of the best in our area!

I brought my 5 pound poodle in after going through major medical problems. He was fantastic. Much…read morebetter than the other chain vets I tried. A very caring vet that with all of his experience knows so much more than new young vets in chain vets. And he doesn't over charge for medications.