Pros: Clean, pristine, breakfast included, rooms are fairly large, hotel staff friendly, close to…read moreBeaumont and many restaurants Cons: the parking lot lights are very bright and shine all around the blackout curtains and is directly across the street from a helicopter pilot training school which makes for interesting nights if on the fourth floor The staff is beyond friendly and professional. The lobby is very spacious with several sitting areas, the dining area was very clean, and the breakfast had many choices including Texas shaped waffles. The room has a kitchen, a large desk, couch, chair, ottoman, and a large television that could be rotated. Large bathroom with shower only. Would stay here again if in Port Arthur .

The is an excellent property. I've been staying here intermittently for a few years when working in…read morethe area. They have really kept it consistently nice. The folks who run this place are all professional. They cater to the folks who come in on extended stays to work in the surrounding area. They take great care of what is still a fairly new property. The breakfast is good. They even still offer a basic dinner and a free beer or wine on M/T/W. Good internet, clean washer/dryers that take cc payment and a good amount of places very nearby for whatever you need for your stay. Excellent staff!

I stay here while my mother is in a care facility near by. I must say, I have never had a hotel…read moreroom that was completely tile/no carpet, but I loved it. The bed frame was metal and elevated off the floor, and the floor had no carpeting to speak of. As someone who travels quite a bit, This made the room feel cleaner and less stale, plus it reduces the chance of bedbugs. It also means it's easier to clean, which made me feel better about staying here. The Continental breakfast was delicious and the staff at the front were incredibly friendly. I highly recommend this hotel. One point of note that you need to be aware of. This hotel is used by a lot of blue collar workers for the refineries and other places. They can get a little bit loud in the evening but often are gone for work very early in the morning but often are gone for work very early in the morning. This didn't bother me at all, but if it bothers you, you might ask to stay away from that room block.

4.5 stars -- we stayed here for one night and it was clean, felt safe, and the staff was courteous…read more It's a bit noisy though... we could hear the guest upstairs from us walking around while we were trying to sleep, and the air conditioner in our room made a very loud noise when it turned on and off during the night. Lobby breakfast is surprisingly good, though: eggs, biscuits and gravy, yogurt, toast/waffle station, cereal, coffee and juice. Get there early; we were up at 8 and the eggs were almost gone anyway.

We enjoyed our stay and close to good restaurants is nice…read more The room was clean and everything worked well. My only complaint is a lack of personality at the desk and that isn't a deal breaker. What is annoying and embarrassing is when this person comes out and has my wife come back in, she immediately went into her account to show him the pending charge after he swiped it again to tell her it was declined. My thoughts are a toilet brush is more suited to his ability, maybe not as I would hate to frustrate your excellent housekeeping staff with endless training for this guy. We will stay again and hopefully see him at the drive thru at Muks.

Let me preface my comment by stating that I am an Honors member. I typically stay at Hampton Inn…read moreor the Douvletree (the cookies, it's all about the cookies!) Anyway I say this because I stay at a lot of Hamptons. This one is in my top 5. Spotless! Everything is just how it should be. When I travel for work, I want consistency in my lodging. Hamptons are usually quite good. This one just has that something extra that makes it special. The staff is beyond friendly and very accommodating. I want to live here forever! But they made my stay go from good to great, mainly just by being sincerely concerned for my happiness. Great hotel!!

Came for an adventure, stayed in luxury!…read more I didn't quite know what this place was when I walked in, I was just in town on an adventure, visiting friends from this area where I grew up. A good friend of mine who used to work for Marriott says "All hotels are running on a skeleton crew with people who hate themselves and are a second away from disaster, but if you want a clean room, you can't do better." Check-in was done by a good-humored, handsome redhead. When I walked into my room, I was pleasantly surprised by the size, layout, and amenities of the room. The wifi was unsecured, but that's why you should always bring your own VPN. I adventure around town, visiting friends and catching up on decades of life, coming back to my comfy room at the end of the day. I wouldn't really try the hot food at breakfast (about 7:30am), but I am looking forward to sleeping one more night on this ginormous bed. Really liked the fact that the staff takes care of some cats outside. I'm a big cat person, so this warmed my heart.

(From June-July, 2023)…read more A very modern marriott staple that I'm pleased in in an area like Port Arthur. I did an assignment for a couple weeks from June-July in the Bridge City area and decided on staying at this place. I'm glad I did as this is one of the best hotel options in the area; and also one of the better marriott hotels I've stayed at anywhere. How so? Well, newly constructed hotels will have more updated features including new breakfast items, modern online connectivity, interior designs, and bathroom toiletry items. Obviously this place has all those. Plus it's probably the cleanest hotel I've set foot in for quite sometime based on my travel experiences and hotel lodgings. The room had plenty of space with a stocked kitchenette, a lounge sectional w/ computer prop, and desk area. Customer service and staff are on point with attentiveness and handling areas of need. No doubt this is a must-stay if you're in Port Arthur or the Bridge City area.

I can smell the fresh paint! This place just opened and believe me! It's gonna be here for a long…read moretime. We came to Port Arthur for wedding and decided to crash to get ready! Brooke, the nice woman at the front desk was so friendly and professional it made me and my fiancé so comfortable for our stay. It was so new that I think I was the first person to stay in our room. They have all the amenities for those that need to stay longer than a day or two and even a week. Everything was new and clean which is always a plus. I really enjoyed the cleanliness and how nice the room was. This is definitely the place to stay if you're ever in the Port Arthur area for any event or stay.

Good stay. Clean, comfortable, quiet rooms. The staff is friendly. Close to stores and dining…read moreestablishments. Breakfast was alright. Would've preferred a scrambled egg option. Other than that, no complaints.

Some of the Ida storm victims notified our church that they were staying at this hotel. Jazmin…read moreManzo was instrumental in helping us to assist them in their time of need. She went above and beyond to make sure they felt welcomed. Everyone was very pleased with the service and amenities at this hotel. God 1st Missionary Baptist Church Rev. Donald R. A. Toussaint, Sr., Pastor

Terrible reception. He made me wait while he carried on a personal phone conversation…read more I had a defective TV controller. After he was unable to fix it, I was told to just do the best with it that I could. Upon checking out, I asked for bottled water & was told to go to the vending machine even after I told her I was a diamond member. She finally relented & reluctantly gave me one bottle. Places to dine were not within walking distance. A very poor example of Best Western!

This is a new hotel. As of now everything is in great condition. No problems or complaints at all…read more The front desk staff is overly pleasant, very professional. Each encounter with the front desk, I was greeted with a smile and was offered assistance immediately. The breakfast is better than most. The waffle maker is a great perk.

Very rude attendant. Made reservation using Wyndham app. Updated all my information. When I…read moreattempted to check in the attendant was very rude because her system had my wife's name instead of mine. Same last name, same address. App screenshot showing my name where I changed BRFORE making reservation . She wouldn't allow me to check in?

First of all, this hotel is in the same parking lot as a mall with a movie theater and a Target…read more There are so many food options nearby such as a Luby's, Tequila's Mexican restaurant, Chili's, Bayou Cafe, and there is a Walmart across the street. Some of these are also within walking distance. I'd recommend Schooner's for the delicious seafood. This location gets 5 stars from me. Secondly, I've stayed here many times because this is where my husband stays for work. I love how they offer a free full breakfast every morning which usually includes eggs (or omelets), sausage, biscuits and gravy, cereal, bacon (sometimes), all kinds of breaded options, milk, juices, a pancake maker, etc. Skip the orange juice because it doesn't taste great. They also have fresh fruit like oranges and bananas. They also have a pretty nice gym but no weights, unfortunately. You'll find a bicycle, treadmill and a elliptical. I've never used the pool but I do like the fact that they offer free cookies after 4PM, Monday through Friday. The rooms are very clean and comfortable although I took off a rating because the bed was as hard as a rock. The AC also kept the room nice and cool which I'm thankful for because it was 90 degrees when we stayed. It comes with a mini-fridge, microwave, coffee pot and sink. All worked find and the fridge kept our food cold enough. The water pressure was fantastic which is a huge plus for me. If you're prone to noise sensitivity, ask for a room on the fourth floor. We stayed on the top floor, away from the elevator and we slept like babies during the day. I'm surprised at how quiet this hotel was. It was a blessing for my husband who usually works the night shift at the plant. The staff was extremely friendly and helpful. I'll be back. I love staying here.

I stayed here from Thursday to Saturday morning. This overall has been frustrating. There was a…read moresmall bug in my room first night. The person at the counter was rude and unfriendly. Wouldn't even say hello or respond to a simple greeting. When I came back after being gone all day I stopped at the counter for toilet paper and towels so no one would have to come up nor have to go to room on 3rd floor then come back down. I was told I had to go up, get any used towels, bring them back down, wait in line, then I could get new towels. That's is stupid and horrible customer service. I was trying to make it easy but this is insane. You want the dirty towels then send someone up to get them. I did it once. I can't see me staying here again, then I had to put them in a bag given to me. There is a sign in the room to call down for anything you need. I didn't try but do not believe that to be true. Some minor things, the channel list is partly incorrect, the TV sometimes goes pixelated. Really the bed is okay. Breakfast is better then similar places. The employees I and my family spoke to were unhelpful and rude. When my other family members were getting ready for noon check out the cleaning crew hung out around the rooms and even went into my sister's room three times even after being told not to. Truly disappointed in this as i have had some good experiences with holiday Inn. There are a ton of hotels in this same few block radius You have options. Choose a better one.

Let me begin by saying I am spoiled. For a small town family run business this place isn't bad…read more It's also cheap. However, I would not recommend getting the room with the whirlpool. I saw that they had one on another website and decided to give it a shot... no bath stopper and it was not too clean. We opted to ignore it. The tub also takes up half the room. The important thing is the place is kept clean, the people are friendly, and Inwas able to sleep throughout the night soundly.

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Stayed here overnight while on a business trip…read more Bullets! - Breakfast in the morning, including a waffemaker - Fridge and microwave in room (fridge is a little cold) - Bathroom is tiny - Towels were clean and standard - Hair on one washcloth, signs of age (stains) on the other - No soap in the room (I carry my own but still) - Bed is huge and comfortable - Lots of parking - Friendly, down-home staff - Cookies at check in The smoke smell everyone talks about wasn't present here. I mean this definitely ain't The Sheraton or anything, but if you just want to close your eyes and sleep, this is not the worst place to be. And trust me, I've seen some "Why the #@#$! did I decide to stay here?" hotels... And stayed there. This is not the best, again, but it's comparable and preferable compared to what you'd get for the same price if you're trying to spend $70 or less.

Hotel wasn't up to my standards but customer service was A1. Shout out Elizabeth Jackson 1000/10…read moregreat customer service. PSA Don't ever book through a third party