Christine and her team are amazing! I was so stressed dealing with mortgage loans and all the stuff…read morethat comes with it, considering I've had bad experiences in the past. Christine is so good at making the whole process super smooth and simple. We had very open communication and I was walked through the whole process in a friendly and professional way. I can't recommend them enough! They are going to take care of you and make sure the process of buying a house is the easiest it can be.

I cannot recommend Christine enough. I had reached out to several lenders, but as soon as I spoke…read moreto Christine I knew we had to go with Christine. Purchasing a home can be such an overwhelming process, and she immediately put us at ease about the process. She was extremely attentive and hands on from day one, and just helped this process go along so smooth. She kept us in constant communication each step of the mortgage process, and made herself available for any questions or concerns we had. She is passionate and motivated and truly cares about her clients. I cannot recommend Christine and her team enough, and I would HIGHLY recommend her to anyone who is starting the home buying process!!!

Jason and his team took great care of us throughout the process of purchasing our home. He took the…read moretime to explain everything carefully and let us know what to expect and actions to take as we went along, which was very helpful and kept us feeling at ease. We also really appreciate how easy he is to talk with and his support in giving us options to consider. This helped us easily understand what would work best for our situation. Highly recommend Jason and Waterstone Mortgage!

Jason Pike and his team are wonderful at what they do. They are excellent communicators and you…read morealways know where you are at in the mortgage process. I received a message every day letting me know the progress of my loan and any information that was still needed. I would highly recommend using them for your next home purchase.

Very low effort .mortgage servicing…read more They try to automate payments recieved; but it makes mistakes -misapplies payments, waaaaay understaffed - often nice people audibly frustrated. I have had s home loan since 1982, never late. I spe d 3-4 hours every month checking upon them. I have a visual disability that makes typing difficult. ... to which I wad told just go slowly as if that's an a swwr. had home loa s since 1982(?)

HORRIBLE customer service. If your local bank sends you a letter that they are selling your…read moremortgage to WestStar ... RUN! Try to find another mortgage company. They charged my account twice, saying I logged in through the app and made two payments with 2 different payment dates within 1 minute. I don't even have their app, so NO, that was system messing up. Then tried telling me I have autopay and people forget and make a payment. WHAT?! I don't even have autopay set up. Only thing they could do, after I got a printout from my bank showing they payment was taken twice and a letter from my bank that they will not just refund the money and mail all that to them then WestStar would MAIL me a PAPERCHECK. He said we don't just take multiple payments I am not going to argue with you. Ummm Sir, this was obviously some kind of system glitch that you are trying to blame on me by first saying I logged into the app and then saying I have autopay ... NEITHER are accurate. How about acknowledging a system glitch! I sure would have thought my local bank (WHICH I LOVE) would have done some more research before selling peoples mortgages to a garbage company like this one.

Sarah and her team are EXCEPTIONAL in their care and service for their clients. They exceeded my…read moreexpectations with their professional, timely, and expert communication, advise, and guidance. I knew what was expected every step in the process and appreciated the updates along the way. If you need someone to help with your home buying or refinancing needs, contact Sarah. You will not be disappointed!

Very polite and professional staff thank you very much for getting my family's 1 home in a timely…read moremanner

We chose Denise to handle our mortgage. We were living out of state during the purchasing of our…read morenew home and Denise made the process as easy as possible. She provided us with all the information we needed, kept us informed on status and required additional data, and made sure our approval was done as quickly as possible. It was a pleasure working with her and we would highly recommend her.

My fiancé and I began home shopping in September and had our hearts (okay, maybe just my heart) set…read moreon a super fixer upper.. We had gone to our credit union with no success, Denise called me and when I told her we had gone to the credit union she said: "you don't want to do that, you want to use us and the homes for Heroes program" (I work in law enforcement). I entertained her offer and I'm so glad that I did! I know I can be a pain more often then not, she stuck by me through all my irrational wishes. She set me up with a realtor who was amazing and always dependable. While we didn't end up in the fixer upper that we wanted (to our benefit, I assure you) we got a great home that's everything we could have asked for and more! She was also able to help us adjust our credit a little and we got a great rate on a house that would have originally been over budget and even got our monthly payment to be under budget!! If you're home shopping I highly suggest you start at First Mortgage! And if you're already shopping with another broker, go see what she can do for you before signing anything!

I am a Realtor and closed a buyer loan with Charles Olguin last year and it was FLAWLESS! They were…read moreready to close several days early, and his communication throughout the process was top notch. I had been skeptical about using a national "chain" lender... but I have since referred several potential buyers to Mr. Olguin without hesitation.

I applied on some generic site for loan companies to call me. Loan Depot called every day on the…read morehour every hour for a week. I finally answered and very politely said "I'm so sorry that I wasted your time, I've been working all day everyday and I haven't had a chance to get back to you to tell you that we are not ready for a lender afterall." I was hung up on... The next day when someone called I answered and let him have his peace and give his speech . After he was finished, I told him we already had a lender (trying to shake this dude) . He was extremely rude and pushy and told me to just give him my information so that he could give me a free quote. I said no thank you. (no longer polite) He said "there's no reason for you to not take a free quote" I hung up. When I had calmed down, I called loan Depot literally 20 times, finally got an answer and reached someone who was extremely condescending and just transferred me to their customer service team. :-(

March 8, 2024: Finally got our escrow refund from Village Capital - the people this company sold…read moreour mortgage to right after closing - many months later. Should've never happened the way it did. Good grief.

Woo-hoo, can't wait to pen this mortgage company review!…read more We've now refinanced with this company twice, the first time a decade back, in a different home, and now in 2021, masked and distanced. I've already penned a stellar five star review for the broker, Jason, he was on it from the moment we got started. This review concerns our experience closing out the paperwork at the end, the staff, the facility. They were clearly utilizing Covid-safe practices, carefully scheduling clients to keep capacity at a minimum. Our conference room was clean, pens were sanitized and we were asked to pocket those that we used. Our loan officer exhibited an efficiency that lacked... personality? But oh well. At the end of the day we just wanted to sign the contracts and move ahead. Like I said, this was our second time working with the company, and things worked out well.

Not the best process. Loan officer frequently out of town so there was a huge lack of…read morecommunication and responses to my requests. Nothing was explained to me, I'd just suddenly get an automated request to sign documents. I made specific requests prior to close because I wanted to ensure closing wasn't a scramble. The paperwork was incorrect when I got to close and I had to sit for over an hour waiting for new paperwork, then resign all the previous documents. It was a mess. And I didn't even get a text message apologizing for their mistakes and the delay.

Zoe Enright is a consummate professional who works with her clients to guide them through the…read moremortgage loan process. The entire procedure can be managed electronically through a secure website. Thank you Zoe for all your help in our recent home mortgage application process!

If i can put a NEGATIVE rating, I would!!!! HORRIFIC EXPERIENCE!!!…read more Purchasing a home is supposed to be exciting. I tried to be on top of most things, all paperworks neeeded, i provide in 24hours. 2 days at the most. Wired down payment money morning 4/26. Closing date is 4/27 but due to my location, the signed loan docs got fedexed and should have been received on 4/28 early AM. And when i thought everything was running smooth, the unthinkable happened. Clerical error at Guaranteed Rate happened!!! They wired the funding to the WRONG ACCOUNT. I've never heard of something like this happening. We kept asking if we were going to get the keys and we didn't. Drew Herig kept saying in a few minutes which turned into hours and was told to wait until 5pm. until the day is done then they found out, they funded the wrong account. I guess that's why their name is not Guaranteed Funding! We couldn't cancel our movers anymore so the next day (4/29), we were still waiting. Movers loaded all our things at 8am then head to the home we just purchased BUT waited infront FOR HOURS!!! until finally, at almost 2pm, we got the KEYS!!! and no compensation or whatsoever for this unacceptable mistake! All we got was apology texts from both Drew Herig and Charles Olguin.

I have used Charles as my preferred mortgage lender for over 7 years. He has done an out standing…read morejob and I continue to refer people to him weekly.

It's been a few, or 15, years since I've bought a house, and things have changed. Mike Sandoval and…read morethe folks at LeaderOne made the process easy to understand, and really very stress-free. I would, and will, recommend LeaderOne to everyone looking for a mortgage lender.

Jim and his exceptional team at LeaderOnce Financial go over and above to make the mortgage…read moreexperience unforgettable! This team genuinely cares about their clients, and in every step of the mortgage process they deliver an amazing experience. It's wonderful to see a team of people who care so much about their clients and about one another. I am incredibly impressed and grateful to know Jim, Kristie and their amazing team!