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Dreamweavers

5.0 (1 review)

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6 years ago

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Ferrellgas

Ferrellgas

1.0(3 reviews)
1.9 mi

I called Ferrellgas on 12/27/24 to order propane. The lady said my tank was too full for a fill…read more On January 3 @ 3:07 I see on my camera a propane driver at my door, slapping his hands with his gloves like he is mad or frustrated. He walks around my house and after about 10 minutes leaves. In the meantime I called Ferrellgas and apologized to the lady I spoke with about them making a dry run. She said no worries it must have been a glitch in the system. On 1/17/25 I get a bill for $80.63, for a delivery charge and tax. I called and after a 23 minute hold was told it would have to go to a manager and one would call. Have not heard from anyone. Guess I won't be doing business with them.

At this point, I can't even give them a "1" star! I placed an order on January 3, 2025 for 100…read moregallons of propane. I was told it was scheduled to be delivered 1/10/25. I did not check my tank because I trusted the company to deliver on their promise. 1/10/25 turned out to be a "bad weather day" so I understand they probably couldn't deliver but I trusted that they had either delivered earlier or would deliver the next delivery day. On 01/16/25 I received a bill for 14 gallons! (My tank was low when I called them on the 3rd). On the 17th, I called and had to talk to a remote customer service center (not local). I was told they would deliver my 100 gallons and would honor my original price. Today, 01/24/25, I went to check to see what level I had in my tank & it was BELOW 10%!!! Again, I reached out, had to talk to a remote call center, was told a delivery is scheduled for 01/27/25. Why was my order not put at the top of the list since my order was placed on 01/03/25????? Poor, pitiful, customer service. I guess my LONG tenure with this company has been for naught. I now would not recommend them to anyone, yet every statement has a message that states "Refer a Friend", which I have several times in the past, but I'm not going to ruin my standing by referring a below standard company! I should not have been so loyal....

Dreamweavers - wholesale_stores - Updated May 2026

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