Buying from Home Trends was a massive mistake. Their customer service is virtually non-existent,…read moreand they treat clients with utter contempt once they have your money. They shipped us broken chairs with completely unusable frames and then refused to take their damaged product back. According to Home Trends, it's the customer's responsibility to return THEIR broken items, so that THEY can determine whether your are eligible for a refund or replacement. Expect a slow response to emails and phone calls, if you get a reply at all. They appear to have zero desire to work with customers to resolve issues. We will now likely be forced to take them to small claims court just to get our money back. Save yourself the stress and find a company that actually stands behind its work and respects its customers.

worse service and customer satisfaction Mike and Neil both worse managers ...DONOT SHOP HERE do…read moreyourself a favor. I spent $25K at the store and they don't even do what they promised to do. They just want your money. not even worth a star.

Valley Attic is a unique and special store filled with gems!…read more I've been doing business with "the sisters" for over 7 years and recommend them to anyone and everyone. They are dedicated, provide personalized assistance and care about their consigners and buyers. They truly want the best outcome for all. Although it is second hand store, they only accept first quality high end items and unusual finds, which makes shopping and consigning such a positive experience. They have an amazing eye and have curated an inventory filled with items that you will rarely find anywhere else. The Items are often posted on Instagram so you are always up-to-date on what pieces are coming in, another unique feature. Calling all kinds of customers, including Stagers and Decorators. Just visit and you will be addicted, too. Valley Attic transactions are always pleasure!

Not the greatest consignment shop around. Many other shops in locust valley that have more variety…read moreof stuff.

Service and concern for customers is probably better if you're about to dump a lot of money on…read morefurniture - we're talking five figures here. But for smaller sales - this might not be the place. I wanted to update my bedroom with a few new pieces. Came with measurements and a floor plan and my designer came up with a really creative way to set up my room. Sounds great - right? It was, until when the furniture was delivered, I discovered my designer had ordered the wrong size dresser/chest unit. It fits in my room but not in the way I thought it could be arranged. I called the store immediately, the designer came to the phone but offered no apologies, no options. It's a custom piece, of course, so I can't return it. But I am deeply disappointed and will not use this particular Ethan Allen again. Buying furniture should be fun - and for the price, their customers should be thrilled with how the room turns out. I can't dump tens of thousands on furniture right now - there will be plenty of business for them over time.

Ordered custom furniture for a new home that was being completed. Unfortunately there was an…read moreexplosion in the home just prior to purchasing it and I was forced to postpone the delivery of my furniture order (had nothing occurred the order would have been able to be delivered on time). This is where Ethan Allen customer service fell apart. Other vendors gladly agreed to hold my orders for many months with no issues due to the unusual unforeseen circumstances Ethan Allen refused to extend the time of holding my furniture frequently citing the terms of the contract that I had signed and that it "wasn't their fault". They wanted to force me to pay outrageous storage fees and to pay for the furniture in full, site unseen. I was forced to secure a unit at a storage facility near the property and have the furniture delivered there. This is still an expense, but much cheaper option than what Ethan Allen was going to charge me for storage. They even had the nerve to not deliver the complete order to the storage facility. They had to make a 2nd delivery to the unit a week later with the missing items. The storage unit is near my new home but is a 200 mile round trip from where I am temporarily living. So I had to travel a total of 400 miles because of their negligence with the delivery. Manager Barbara and salesperson Deborah were absolutely abominable and have zero compassion or customer service skills. I realize what occurred fell outside the parameters of their precious contract, but this was a very unique and unusual situation which required them looking past all that to help out a customer. Shame on Ethan Allen. They represent themselves as a high end store...when you are purchasing. Once the purchase has been finalized their true colors shine through. ** I live in Congers NY. Not sure why is says san francisco.

There is a reason the tout ladies of the North Shore, top dealers, and designers all shop at The…read morePerfect Find,...The owner has an exceptional eye for objects of BEAUTY. Whether it is major antiques from important estates or just charming decorative items, the store presents a treasure trove. The aesthetics are a treat!

It looks super interesting from the outside, but inside may have a lot of different types of…read morefurniture and whatnots, the general mood is not exactly warm and fuzzy. There is a small shop and a big empty space that looks like it was once a car repair garage bay that is filled with things that don't really have any rhyme or reason. Like it is a storeroom instead of part of the retail space. I was looking to put something on consignment and was also taking a look around to see if something caught my eye. The owner/salesperson was disinterested in helping me with my questions about what I was considering buying and wouldn't take the time to look at the photos I had of a very nice, perfect condition game table I want to sell as I am slowly emptying my MIL's house and her things are very good, she could have at least looked at what I had. Maybe the owner was having a bad day but I don't think I will return and I did not buy anything.

We are happy with the excellent workmanship repairing our cane seat rocking chair. The seat was…read morerotted through and one of the rockers was split.

Terrible workmanship 1 month everything started falling apart then everything started fading. It's…read morea Nightmare 7000 worth of work and it is all garbage.

I have since resolved my issues with Soli to both of our satisfaction. He eventually went out of…read morehis way to accommodate me.

December 2023 My…read more family and I have purchased high end custom made furniture from many well known retailers . We have been very pleased with the custom made and designed furniture that Soliel provides. His eye for great design and quality of workmanship has been extremely satisfying. The 5 star rating is based upon his fair pricing , delivery time lines , and personality that makes the process most enjoyable. SK and family .