My nightmare with Dreamtown.
I purchased a home from Dreamtown. Dreamtown operates with very questionable ethics. They photoshop non-existent furnishings and upgrades into listings. Maybe you're thinking that this is bait and switch, which is against the law. Indeed, bait and switch is against the law. However, I'm sure they'd argue that their disclaimer that somewhere on the listing that listing images are enhanced, or it's buried in the closing or some other documents. So, just because some behavior is perfectly legal, does it make it ethical? So if realtors are free to photoshop in non-existent upgrades and other features, why not photoshop in a new kitchen? Why not photoshop in some upgraded bathrooms? Photoshop in a new inground pool! For sure, there are legit uses of digital mockups in listings, like when a property is empty, you can see what it would look like with furniture. But what Dreamtown does is an obvious abuse. I think this type of behavior is unfair to honest realtors.
Look, every property has its strengths and weaknesses. But to flagrantly hide and disguise obvious warts on a property is incredibly unethical and dishonest. Just because a business practice is perfectly legal does not make it remotely ethical. Apparently for some people, a successful deceit means a "win". There obviously is a need to reform real estate laws. Once there was a time when the public was at the mercy of unscrupulous car salesmen, but "lemon laws" and an array of other laws now protect the public when they buy cars. I hope that there is similar real estate reform by the time I need to buy and sell again. After my experience, I am not looking forward to the day when I have to call on a realtor. I am hoping either for some protective laws, or that AI or some app eliminates the need for Realtors in the next decade or two.
Dreamtown also enables dishonest behavior from their sellers. They promise items that are indeed not left when the closing is finished, because they leave them off the closing. Again, super shady, but perfectly legal. When I called them out on it, their attitude was basically "gosh, I dunno what happened, but it's not on the closing papers" (translation: "you're out of luck sucker". So the lesson to other realtors is: just promise whatever, then hope the buyer doesn't read every letter of the closing documents. Great way to operate. This was far from the only gotcha moment. Exacerbating our unpleasant experience, the sellers of our property expertly hid several expensive problems, including dangerous DIY electric work, a hot tub that leaked gallons of water, and a sewer gas leak, which became very apparent less than 24 hours after the closing.
Maybe I'm old school or just naive, because when I sold my home, I didn't hide any problems, and the photos of my former home looked exactly as my home actually looked. My selling agent did not photoshop in any furnishings or features that did not exist, in order to cover up things that were out of date or missing. And the crazy thing is that my home sold anyhow, in a timely manner, and with a profit that we were VERY happy with. My point is that none of these petty tricks that they engage in are even necessary, because first of all we bought the house! Lesson: if a house is in a good neighborhood, was cared for, and has good bones, it will sell. But maybe Dreamtown agents are simply not clever nor confident enough to sell a decent home by entirely honest and ethical means. They need to nickle and dime the buyer with petty tricks. This company operates by the most cynical and dishonest means. Buyer beware! Buyer, AND seller beware! read more