Excellent service and really friendly. A must visit! Bring cash is a good idea. I don't know why there are bad reviews but they do not speak for my experience here. Awesome people and clean place! read more

Dream Nails - Relaxing atmosphere - Nail Salons Near Me - Rochester, New York

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They are very friendly but VERY overpriced, one full set of acrylic nails cost me $85 after they told me it would only cost 50, didn't realize till i had already left. read more

I absolutely hate giving negative reviews but I've been to this place several times now with horrible experiences. Let me first start by saying this place could be great if it wasn't for the owner (?) who stomps around the salon like an evil dictator. She is not only rude to her clientele but she is so nasty to her employees it makes me sick. They only accept cash... when it's convenient for them. Because some days they do accept cards (or maybe just from some clients). During one visit I was already sitting with a nail tech (who was ripping off my acrylic nails without soaking them, my nails were literally bleeding and they blamed it on my weak nails) but the owner walked by and whispered to me they only accept cash after the person next to me just paid with card. I questioned her and she didn't answer me and said if you don't have any money you can go to Wegmans. And the unpleasant conversation went from there. Tonight I went in for a chair massage, I go in for chair massages at other nail places where they do your whole neck/back/shoulders/arms/hands and charge a reasonable price based on the minutes and increase a set amount based on the minutes... not dream nails! I had the sweetest girl in the world working on me which pains me to complain but she only worked on my neck and shoulders so I asked for more time on my back. The massage was originally 15 for $20 when I added 10 more minutes the price changed to $45 (I was told the final price after) how the heck does that make sense? It costs more for 10 minutes? I questioned the pricing and of course the big bad owner had to come storming out of her cave complaining that she was trying to eat. She told me that they set the prices and can change them however they want. So basically there was no rhyme or reason for the ridiculous price increase. Then she yelled at the girl who gave me the massage in front of me. This miserable disgusting human being doesn't deserve anyone's business. It's a disgrace that they're located next to wegmans, wegmans doesn't deserve that! read more

Awful. They overcharge and do below average mani pedis but charge more than other salons. Don't waste your money. My gel was thick and messy. When I left and came back to show them they all said "5 minutes fix?" I had a wedding in 45 Minutes. There was no way. 3rd time I tried this place and never again. My daughter has had 2 bad visits. Oh and the manager that walks around like she's something special... worthless and obviously the biggest issue there. No personality. Unreal. read more

This is probably one of the worst nail salons I have ever been to. They are way over priced, and not friendly. Even with an appointment I felt rushed. I was going to them regularly until about a month ago, when one of the technicians drilled my nail down so far the my nail bed was exposed... needless to say they have permanently lost me as a client :-( don't waste your money here! read more

I have just started to go to Dream Nail and actually am very pleased. The first time I went I saw Trish. What a lovely person she was and she did a beautiful job. Second time I went and had another tech. Not really happy with the job she did. I went back a few times for some little touch ups. They totally stood behind their work. Today I saw Cassandra because Trish was not there. I was so happy. They are very accommodating. I can't wait to make my next appointment with Cassandra again. Personally, I think you should leave everyone a cash tip. What is wrong with that. Do you people realize how much money they have to pay the credit card company for you to pay with a card? Is it that hard to bring cash? I think not. read more

Came for a pedicure and manicure. Felt rushed. Seats were not comfortable. Cost $5 more for a little glitter polish. Nails were not filed evenly. Had better mani-pedicure at other places. Would not go back. read more

Manicure was fair at best. Came with two friends and asked if we could sit together, we couldn't. Nail shapes don't match and they have sharp edges. The color is nice, but coverage wasn't great. The technician was nice enough. Won't be going back. read more

Very nice ambiance inside. I noticed they even had kids chairs for manicures and pedicures as well. Theu do try to "persuade" you to get gel everything of course so you can spend more money. My gel manicure was good. My toe polish change was okay. It's very clean inside and everyone was nice. read more

Been going for a few years, somehow they always mess up. There's even a lady who refuses to cut toe nails, so you have to hope you don't get her or cut your toe nails ahead of time. The last time I went I didn't realize there was a $40 minimum on cc...I decided to add another service to make it over $40 and the lady was all annoyed with me... I live right across from there but never going again, I have found a new place to go (orchid nails in Henrietta) check them out read more

I had an appointment for a pedicure today. I arrived right behind two other women. I was told to go pick out my color and was quickly brought back to the chairs and started soaking my feet. Thirty five minutes later, after watching the woman who came in right before me get her toes done and also seeing another woman be brought back and get her toes started, I was finally acknowledged and asked if I would like a drink. I told the receptionist that I was about to leave and she said the girl was done and about to do my feet. I don't' recall her apologizing and nothing was done to make up for my inconvenience. Why did I bother making an appointment!!! If they were short staffed or whatever, they should have mentioned that they only had one person doing pedicures (unless you were also getting your fingers done) and that it would be over a half hour wait. I work full time and have two children who participate a number of activities. I don't really have the time or money to have these types of things done but I figured I had a hour and I would treat myself to something relaxing for mother's day. I was so mad after waiting so long that I didn't enjoy the pedicure (when it finally started!) at all and had little time left to dry before I had to leave. I rated the experience one star instead of zero only because the girl did do a nice job on my toes and was pleasent. read more

I bought my mother a $30.00 gift card for Mother's Day. When my mother went to get her nails done THEY told her the gift card was only for $25.00. They wouldn't allow her to charge the difference on a credit card so she needed to go to the bank to make a withdrawal and pay in cash. Total inconvenience for my mother. Don't trust this place, they all speak a foreign language and use caution when entering or doing business. read more

Overpriced and quality is terrible. Workers are nice there but my boyfriend and I went there to see what it was like, I got acrylics with a design on one finger and it was 38.00. He got a pedi cure (because he plays soccer and needs them) and I kid you not, he came over to where I was sitting after SEVEN minutes. I'm sorry but what kind of pedicure is that?? AND there was no clear coat on his toes and they charged 30.00. If you want a good place go to lotus nails on elmgrove. We are VERY disappointed with this place read more

This place was certainly deceiving, as at first glance it was gorgeous, but the prices and service were less than acceptable. The price had gone up since my first experience here years ago. The lady doing my pedi seemed underage to be working, and a woman continuously pushed us to get extra add ons that we didn't want, nor could afford. The two coats of polish that she put on looked swaley and uneven so my expensive pedi turned out to look like a baby had painted my toes! When I went to pay, the credit card service was only allowed for a minimum charge so I was forced to pay cash!!! Compared to other salons, where it is standard to receive a massage or hot stones, my friend and I received neither! I will never go back, as I could have done a better job myself at home for free and it would have turned out better too! read more

$50 for a gel manicure!! I mean they look nice, but $50 is outrageous!! I can get the same manicure done anywhere else for much less!!

I go every two weeks for a standing and love the service and pampering! It's quiet and relaxing and I always look forward to going. If I ever don't like something they always make it right. However I never leave and decide later I don't like it either and I get regular compliments on my nails every week. I think the trick to a nail salon is to find a technician you like and become a regular! I'd recommend the salon to anyone in the area read more

Cassandra runs the Nail salon and she is the best, no matter what design I show her she can do it. Highly recommend! I have a standing appointment every three weeks. My granddaughters love to go get pedicures because they have the hello kitty chairs just for their size, they are 6 and 4. read more

Not the greatest nail salon I've ever been to. I've already had semi bad experiences here prior to today. Went today with my mom for a mani/pedi day. The technician completely finished my manicure before anyone went up to my mother to start hers. After waiting for quite some time we decided to just cut it short and leave with the one manicure. Not to mention they charge $5 just for sparkles on one nail and all of my nails have bubbles in them. Over priced and bad service. Will not return and do not recommend! read more

Called and made an appointment. Arrived ahead of set time and they over booked by 4 people. They actually sent 3 of us home without service because they closed 1 hour later. I was getting my nails done for a photography shoot. Like if you cant do an appt why schedual it and leave me no other options on a Sunday afternoon. Thanks but no thanks will never go here again. read more

I had an appointment and yet I got there and waited over a half hour after my appointment time to get service. Was told a base level mani-pedi would be $45, but then they force you to choose a type of pedicure from a price list once you're sitting down and even when you pick the cheapest one the entire mani-pedi ends up being $55, plus tip. My foot was scrubbed too hard on the bone on top and now it is scabbed over and painful. My nails chipped the same day. One hand has sparkles on the nails, must have been leftover from the last person on the clear coat brush. Gaps on either side of my nail that didn't get painted. Got questioned over and over again why I don't want gel and how much better it is no matter how many times I explained I didn't want to spend an extra $30. read more

Been visiting this salon off and on for awhile, every time I go it gets worse. I will never go back again. The place was clean & lovely when it first opened, now the chairs are worn down and it is dirty. I went in yesterday for a pedi (in January!) when I told the staff what I wanted, who were all sitting down as there was no one in the place, they burst out laughing and cackling. I sat down and of course they tried to up sell me, which I firmly said no. The price $38.00 is too high for what was done. I also made an appt a few months back and they did honor (see other review), it was a excrement show to get them to understand what they did wrong. She yanked and pulled on my feet and I had to tell her to calm down. They also do not take credit/debit cards and tell you to go to their ATM on location (Hello, IRS are you listening - a cash only business??) Yesterday by far was the last time I will go and give them my money. It is just not worth my time. And at the end of the day, they do a mediocre job. read more

I went to use a $53 gift certificate a week after it had expired. the manager said she would honor it if I was a regular customer but would not otherwise. she did end up saying she would honor 50 percent. when asked how much a pedicure was I was told $28. I made a reservation for today and then was told it would be $38. I said I was told $28, so they honored that but told me it had to be a cash only deal. She started my pedicure, but when someone came in she stopped working on me and spent 20 minutes doing the woman's eyebrows and facial work. She smudged 2 nails putting on the flip flops which had to be touched up. The pumice stone she rinsed in cold water and stuck it back in the drawer, YUCK. the leg lotion was awful as well. read more

Worst pedicure I have gotten in the last 10 years. It lasted for a total of 15 minutes and cost $28.00. No attention was paid to my heels, the file job was awful, she put a cold towel on my legs an didn't bother to massage my legs until after she polished my toes for a whole of 3 minutes. Don't waste your money or time. Never again! read more

Relaxing and spacious environment for friends and family. I love spending my weekend pampered at dream spa with my two girlfriends. We have biweekly appointments scheduled for the spring and summer seasons. Awesome Nail Technician,especially Michelle, she's excellent with massages. read more

horrible customer service. manager was on her phone the whole time. was drying for 20 mins and no one checked on me. Just walked by again and again. I justed walked out and no one said a word to me. Save your money and go somewhere else. read more

I stopped in 4 days before and asked for a pedicure appointment with someone who had done my pedicure before. As she was no longer there, I asked for an appointment with someone who was experienced and not new to the business. The person who scheduled the appointment was not Vietnamese and assured me the person was good. When I arrived for the appointment, it was obvious the tech was very young and not an experienced person which I expected. And the work and service was the worst I ever had. It took all of 30 minutes for the $38 pedicure. I have Never had one done in such a fast time. The cutting of the nails was crooked, straight across on some toes or curvy on others. Hardly any time was spent filing the toe nails. Some toe nails were longer others. There was dried skin still attached and cleaning around toe nails and cuticles was not done. I paid an extra $10 for the dream spa pedicure and all it is was lotion applied to calves. Big rip off. I had also scheduled an eye brow wax. This, too, was rushed and not done professionally. I was sitting up and not reclined. I asked for cleaning all hairs around brows and even asked her to pluck ones not waxed off. She pretended she did not understand. I am 2 days away from vacation and have to pluck my brows, as there is still a lot of hair after the 2 minute, $10 wax. I should have asked for this person's credentials. Not good at all. I could kick myself for having given her an $8 tip for the $48 service. And this tip was far less than what I would ordinarily give. I live in Chili and this is closest to my home. When they opened, I went twice with service just being mediocre. I have traveled to places 30 minutes from home since for better work. I decided to go there before vacation because of a busy schedule. Big mistake!!! Every time I look at my toes over vacation, I have to cring as there is nothing to do with them until they grow back. Never again!!!!!!!!!'m read more

I went in to get a Gel manicure. I have went to several other nail places and received good service. With this visit the a technician used her finger nails to scrape old nail polish off which broke a couple of them. I ended up with short nails by the time I was done! Never go here!!!!!!! read more

This place is terrible. I went in for an eye brow wax and went to pay for it with my credit card. The lady at the desk kept insisting I pay cash when I told her multiple times that I did not have any nor did I have a debit card on me. The sign on the door clearly indicates they take MasterCard or Visa so I didn't even think of this being an issue. They kept telling me the sale would be "declined" if they tried to scan my card for 10 dollars. I then said I would have to bring them cash the following day because I had no way of getting it. The lady then said she could sell me a 40 gift card (because apparently you have to spend 40 there to use a card) and then I could apply 10 of it and have the rest to use later. Yeah, right! Why would I want to go back? The best part was she asked if in the interim she could take a picture of my credit card to "hold". I refused and said that I was not comfortable with that. I did end up getting some cash from a co-worker to pay them their 10 after running back to the office and then back to them. Absolutely ridiculous. I will never go back. read more

I will NEVER return to this place. I've gone about 3 times and have had a bad experience each time. But this time was the worst. Every time I go the same service is at least a couple dollars higher, and they find some crazy way not to accept a credit card. The minimum to use a credit card isn't posted anywhere, but is conveniently $10 more than what my service costed. As the woman is saying there's no way I can use a credit card unless I spent an extra $10 in a gift certificate, there are 3 nails techs in the corner laughing at me getting screwed over. DO NOT GO HERE. THE SERVICE IS TERRIBLE!!!!!!!!!!!!!!! They have a HUGE space and it is EMPTY----no wonder why. And Charlene (I think the owner) is awful. read more

Do not get your nails done at Dream Nails in Chili. I just got mine filled and she did a really bad job. She even burnt 4 of my nail beds. When I showed the manager he tried to tell me it is the color of my nail beds and it is hard to blend. He said I need new tips put on. The ones on are only 2 months old! I told him that was not true. I went to another nail salon and they said my nail beds were burnt and not to do anything for at least 2 weeks. Let them heal so I won't be in pain. They also wouldn't let me leave before they put this oil on my cuticles to help the burning. FREE OF CHARGE. Dream nails wouldn't even do that. Wouldn't give a refund. Instead he said he would do my fill over again and use a special color to blend. That would only damage my nails farther. My right thumb nail still hurts. DO NOT GO TO DREAM NAILS. They don't stand by their work. They also do not use the machine right to sand down the product. They don't hold it flat but on an angle which cause damage to your nail bed. read more

This is the worst service I've ever seen at a nail salon. I first went In and asked for pink and white flared nails, which one lady started and then half way between another one finished. First of all they didn't use the pink powder I asked for even though I clearly stated that's what I wanted, they used clear and still charged me the same price, not to mention the staff doing my nails was extremely rude for no reason. My nails ended up coming out unevenly surfaced and started lift within the week and one even cracked and fell off. I called back to get them fixed and when I went in she was even ruder than before. I will never give my money to this nail salon again. read more

I went to Dream nails for a gel manicure last week. The woman who worked on my nails was clearly the owner because she was distracted and trying to micro-manage the entire salon while she did my nails. She was rough and agressive with my nails, at times using her own dirty finger nails to push my cuticles back instead of the proper tool. My manicure came out extremely sloppy and now, just one week later they have all peeled off. Gel manicures are supposed to last 2-3 weeks and definitely not peel off like regular nail polish. I will never go to this salon again, which is a shame because it is located so close to my home. read more

Do yourself a favor and do not go to this establishment. They don't know how to do nails and they are scam artists. I was unhappy with my service and they will not compensate me for my $75 set of nails. These people are con- artists. I wish I could give 0 stars. I am currently going through the better business bureau to get my money back. Cassandra lied about her whole story. I asked for a fill, which turned out absolutely awful. I never call and complain about anything but my friend's suggested that I call and complain. I spoke to Cassandra who said to come into her establishment after I get out of work and she will take them off and fix them for $10, after I had already paid $45 DOLLARS to get a FILL. I went in to get the new set and she did not even soak my fingers before she proceeded to pry the nails off my fingers. She then charged my card another $30!!! I thought she was charging me $10 like she said on the phone. The new set turned out awful. I got into my car, crying and went down the road to EXPO nails, where the nice lady soaked my fingers, like they are suppose to, and took them off. She said it was the worst set of nails she has ever seen. There were gaps between my real nails and the white tips started way too far down my nails. I called Cassandra the next day to express my concern and tell her I wanted my $75 back because I had no nails to show for it. She was soooo RUDE and down right MEAN! I never once told her I wanted Cash, after I paid with a card. She lied about that. I never gripped or complained about the price although I knew it was wayyyyy to expensive. $45 for a fill? and then another $30 on top of that for a fix because I was unhappy!? And she pryed the nails right off my fingers. There were so sore and still are. I was never mean or rude, I just want what is rightfully mine, My money back. Cassandra is a crook and a con artist and should no longer be able to do business. They don't even have their cosmetology licenses hanging in their establishment. She said "that their spa does not require a license" SINCE WHEN? Cassandra stated that I am just trying to receive "free services" How the hell can that be when I drove to EXPO nails to have them taken off?! Cassandra also stated that I refused to send her pictures...She never asked me for pictures or I would have gladly sent her some. She also stated that I hung up on her....she hung up on me abruptly might I add. DO NOT GO TO THIS PLACE! TRUST ME AND THE OTHER REVIEWERS. The person who reviewed below me must know her or something bc Cassandra has NO IDEA HOW TO DO NAILS AND IS A VERY RUDE PERSON. read more

Dream Nails - This is what I paid $75 for. - Nail Salons Near Me - Rochester, New York

She hurt me during pedicure, kept hitting the back of my leg with a sanding block, my leg was all scraped/ she pulled out a hangnail and ouch! There were globs of nail polish on my big toe and I asked to have her re-do it. She just added more polish, I kept saying not "more" polish -"less" nailpolish. she reluctantly re-did that toe. Manicure was worse, ended up getting clear gel and getting out of there, but not before a few tears shed. Gel matching polish did not match, one was peach and the other one was purple in the same set with the same name. She kept arguing that the peach would turn purple under the light. So I let her do only one nail and it stayed peach. They kept saying it was the "same color" No one seemed to care until manager came over, looked at the two different colors and she said "uh thats wierd". I said I don't want peach on my fingernails. They offered one darker purple option which I didn't like but were rushing me. That's how I ended up with clear. This was for a wedding and peach did not match my dress, not much was offered and I paid full price, can't fight it on credit card, because they only take cash. This was bad. Sales driven, money driven, not customer satisfaction. Not relaxing at all. And poor job performance. I will never go back. read more

I am very appalled with this location. I came in today with my family. My mother wasn't very sure what she wanted on her nails so I was trying to explain the different nail services to her. I am a cosmetologist I currently am in school. I first became interested in cosmetology in high school and I went through the wemoco program for cosmetology. The owner was not only incredibly rude to me but as well as my mother which is in know way shape or form okay with me. She even tried to tell me I didn't know what I was talking about. I'm a cosmetologist yes I do. We will never be returning here again horrible service. Very very unprofessional and a complete rip off. Not only that but I do not understand how everyone here is licensed to work when there are maybe 2 cosmetology licenses put on display. Hmmm. Here's some advice DO NOT GO HERE !!! read more

I have been going here for years but decided to find another salon. 1) The quality isn't very good for the price. I've had great acrylic/gel fills at times, yet lacking ones at other times. The better technicians have left. Some technicians use very little acrylic which left me with chipped nails within a week. When I asked her to put acrylic on my whole nail, it appeared I had offended her. She responded that they would fix any chipped nails. I don't want my nails to chip in the first place. 2) Another issue is that some technicians are inexperienced. I was left with bumpy nails or nails that weren't rounded properly. Thinner on one part and thicker on the other part of my nail. Plus she wasn't able to use the dremel tool properly. It kept slipping off my nail hurting my skin. 3) They are over priced as compared to other salons in the area. They're a good $10 more per fill and $8 more per wax. They charge $5 extra if getting a different color on one nail. Why? It still needs to be polished. Why charge more. Add $5 if you want to shorten your nails. There's always an up-charge for something 4) They used to accept credit cards. Now they only accept cash. They tell you this secretly in a hushed voice. I will not be back, and I was a loyal customer. read more

Don't bother unless you 'have to' go there. I've given this salon many attempts, each time I walk out even more disappointed than the last. Done going back. 1) went for a pedi... they give you a list of pedicures to choose from, not knowing that the "regular"/"cheapest pedicure is not listed... rip-off. 2) got my lip & brows waxed... had raised bumps on my brows and my entire upper lip was swollen and numb for a solid day...looked like I had plastic surgery! 3) went for a simple mani... had an older lady rush through the process. She was rushing so quickly that she was shaking and getting polish all over my skin that she didn't even bother to use remover on. I had to tell her 3 times to file my nail but she still left it pointy and sharp as could be. I went to go pay and they are now "cash only" and refused to let me go to Wegmans to get money and insisted I use their ATM which of course had a fee. Decent looking salon on the inside but not worth the risk of a bad service. don't go. read more

i came here a while ago with an appointment to get acrylic nails with my two girlfriends. the lady who did my nails was so hard to understand what she was saying to me because of her thick accent and broken english (not that I care) but I tried to tell her that I wanted a full set. i told her repeatedly to make it clear even though she kept talking to me and i couldn't interpret what she was saying. she kept groaning when she was cleaning up my nails as if she was annoyed. the tool she used to trim my cuticles was gross and she never stopped to clean it although it was getting profusely clogged with the skin that she was ripping off. i had never gotten acrylics before so i didn't really know what she was doing but halfway through i realized that she wasn't giving me acrylics and was actually in the process of giving me a gel manicure instead with white french tips. i stopped her and asked if she was doing acrylics and she miraculously spoke somewhat clear english and said "no, you said gel nails. i asked you what you wanted and you said gel." which is not at all what i said - i never once said i was here to get gel nails. she told me that i can come back in two weeks when they come off and get acrylics then but i'm still gonna have to deal with and pay for the gel nails that i never wanted in the first place. it was $35 which was way overpriced and was the same exact price as the acrylics that my friend got. no me gusta! read more