Rented a beautiful pontoon boat for a week on Lake Wawasee in Syracuse Indiana. We loved every…read moreminute of our time out on the water!

Me and my friend were coming in to get a part for his dad and as we're about to leave and employee…read morecomes out ask my age I say 15 and he says I cannot legally drive the boat I'm driving and I told him I talked to the DNR and I have the OK And overall the employee was not Knowledgeable about the laws. If you look it up, it says 15 years of age.

Doug and his crew at Wawasee Boat Co. are all great. They treat their customers extremely well. I…read morehave been going here since I was a kid. They are closed on Sundays (just a note for my fellow heathens who don't 'do' church).

We bought our first boat here yesterday. From purchase to putting it on a trailer for our trip…read morehome, they were amazing. They took so much time on the water with us and taught us how the boat works and how to get the boat onto the trailer. Then they replaced a taillight on the trailer for free. The price for the boat was more than fair and the service was amazing! We will be going back!

Customer service here is terrible and had declined 100% in the last few years. I'm only giving this…read more2 stars because of how amazing Steve is and the sales team is. But everything else is just trash. I purchased a brand new boat last summer. I took it got to be winterized and to warranty fix my boat cover that started to tear. I picked it up and the fall afterwards and didn't look too closely. They fixed the button but not the tear. They also left greasy dirty hand prints and dirty foot prints all over my boat that were such a pain to clean up. I didn't notice the tear was till there until I pulled it out of storage. My fault for not looking at it when I picked it up in the fall. I had it brought back to fix the tear. They fixed it but they left my boat outside in the rain. To fix the cover. A bird took a crap on the back seat. They then didn't put one pole in and put another pole so tight they couldn't snap all the buttons and now another button is tearing because of it. I went to clean the bird poop off and it left behind a yellow stain that I have no idea how to get off now. Also when I picked up the bait my 7 by 5 pin adapter is no longer connected to the boat which I always leave connected. They also winterized my waverunner and when they disconnected the negative terminal from the battery they did not put the screw back in so I had to go find a new screw. They do not care about your property. I would not recommend you use them to take care of yours.

I bought a 2006 Mastercraft boat in February 2025, which seemed great at first--new motor, low…read morehours (approx. under 200), and factory ballast tanks. But after storing it at the marina prior to picking up for the first time, I found the trailer's guide poles missing, and while the sales team couldn't help, I replaced them myself. These guide poles are unique to MasterCraft trailers. When I tried towing, the trailer wiring was faulty. I fixed the ground wire and got it working. I launched the boat at my local dock, but on the first outing, the bilge pump started working overtime. I discovered the leak was from a wire running out of the transom. It took nearly four weeks as it was busy season starting the summer to get the boat into service for the local marina to fix it. Once back in the water, I found additional issues of two unsealed seacocks causing leaks, which I fixed with marine sealant. However, water kept accumulating in the bilge, and the battery alarm went off after an hour. The port ballast pump also didn't work. I took the boat back to the local marina, who later found an inboard shaft leak, a bad alternator, and faulty ballast wiring. By this point, I was frustrated--my family had only used the boat three times having to pull it out of water each run, and I'd missed great weather. Culver Portside Marina had assured me the boat was "water-ready," but they admitted it wasn't tested before sale when contacting them on the most current 3 issues being repaired and my experience so far. They offered no help with the repairs, despite me asking for at least 50% of the repair costs. The sale was "as is," per the owner of Culver Portside but these issues should've been addressed before posting sale or disclosed during the sale had it properly been tested Now we have a $1,300 repair estimate immediately after the purchase . I'd recommend anyone buying from Culver Portside ensure a thorough documented inspection and test everything before purchase, especially since it's mid-July, and I'm still waiting for repairs to finish. With school starting soon, it's tough explaining the situation to kids who were once excited upon hearing of the purchase. This was a boat they claimed to have been serviced by them the past few years.

I texted Ray after an evening boating accident messed up our prop. He was there the next day, left…read morewith prop in hand and off to have it refurbished. Was installed the same day. Couldn't ask for better customer service. Amazing!! Will also be getting a spare!!

From the owner: At Affordable Pontoon Hauling (APH) and Detailing LLC our #1 priority is customer service...period!…read moreWe work with YOUR schedule. APH offers many more services than our namesake!!! APH is a full service boat/pontoon transporting provider of local and long distance deliveries. We are the ORIGINAL pontoon UBER of Steuben County Indiana. APH also offers second to none detailing services in a variety of cost effective packages. Since 2016 APH has been meeting the needs of many in Steuben County and the Tri-State area. We are a locally owned and operated, fully insured LLC. Our mission is to provide the best customer service, 100% on-time delivery, at the lowest cost available among our competion. Please call us for your free price quote. Check out our references on Facebook @pontoonhaulhenderson Thank you, Ray and Christina Henderson 260-417-0167

We were looking for a boat lift and when we started getting quotes they were insanely expensive…read moreuntil we found Bob & Roz. They were able to work within our budget and customize a lift to fit our new boat. Great communication, very responsive & great customer service upon delivery & installation. We even got it earlier then expected . Would recommend 100%

We've had B&R put in and take out our lift for a number of years now and this year purchased and…read morehad them install a new pier. Very happy with the service and product. Always professional and responsive. Would definitely recommend B&R.

Called to purchase a new Mercury outboard. There was a rebate expiring soon. I was told they needed…read moreto confirm any exclusions and would call me the next morning. They never called. I left another message to call me and several days have passed without a return call. The rebate has expired now. Don't waste your time, they clearly don't want your business if you're not in the store that day.

I had my boat that was recently purchased from a private owner. Barely had 60 hrs on the motor. I…read moretook it in to get winterized at schnelkers. The next season when I took the boat out I noticed an oil slick at the motor. I immediately called the service department that did the work. They claim it was just left over oil not to worry about it. I've only put another 2 hrs worth of use on the motor since then. I took it out for the first time this year and noticed the oil slick was larger. I called schnelkers and they checked the paperwork and said it was nothing they had done to cause it. I talked to a friend and he told me to pull the hood on the motor. Found out that schnelker never put the oil cap back on the motor and left the dip stick loose. When I showed the pictures to schnelkers they claimed that wouldn't happen there. They were the only ones that serviced the boat. They didn't offer anything other than to claim it wasn't their fault. They claimed I tampered with it. Even though I called them the first time I saw it. They didn't ask for me to bring it in to look at it or nothing. I wouldn't trust them to service any of my current or future equipment. Poor customer service or too busy to worry about one customer!!!