We bought a season pass to launch our pontoons and the owner decided he doesn't want us to use his…read moreramp anymore. We told him we bought a season pass and he didn't care. Never offered to refund our money, just told use to get out.

Rented a beautiful pontoon boat for a week on Lake Wawasee in Syracuse Indiana. We loved every…read moreminute of our time out on the water!

Tippecanoe Boat Company does not prioritize customer service or endeavor to make their mistakes…read moreright. Our family visits the area once a year around the 4th of July to stay on Dewart Lake which is only 5 miles from Tippecanoe Lake. Due to the high rental demand during the summer, we reserved a boat 4 months before our trip to assure availability. With this reservation we also scheduled boat delivery to Dewart Lake. Then...less than one week before our trip, Tippecanoe Boat Company called and told me they would not do a delivery for a single day rental over the weekend, even though this was very clearly the way the reservation contract was originally written. They were going to cancel our reservation. They would not find one person in their company to drive a boat 5 miles to keep their word. Neither could we rent an extra day to get the delivery as everything was booked (exactly the reason we booked 4 months ahead of time). Nor could we pick the boat up ourselves (insurance reasons). The only thing we could do was take all our family away from our cabins on the lake we were vacationing at and hang out all day at their lake. After multiple emails back and forth, Tippecanoe Boat Company refused to bend, completely disappointed an entire group of kids, lost a potential long-term client, and tarnished their reputation. Do not trust their word, or the contracts they write.

We have been customers of Tippecanoe Boat Company for over a decade now. The service there is…read moreabsolutely amazing. Any issues we had with our boat are handled with expert care and efficiency. The crew there treats us like family. Their prices are very reasonable and fair. They take care of our boat every season and each spring I'm amazed at how great she looks when they put her in the water. It's exactly like how I would personally treat her. If you're looking for a marina or a boat service center that actually cares for their customers and strives to treat you like you'd treat yourself, I have only the highest recommendation for Tippecanoe Boat Company.

Terrible service recovery and shoddy service work. Had my boat winterized last fall and during the…read morespring turn on I noticed they put the wrong size oil filter on (not even a close fit) and also had not put any oil in. Luckily I noticed this in time. After contacting their service manager and providing them with receipts and pictures; nothing. Completely ghosted me and after multiple attempts they will not respond. Will never be back and am telling this story to as many lake friends as possible.

Customer service here is terrible and had declined 100% in the last few years. I'm only giving this…read more2 stars because of how amazing Steve is and the sales team is. But everything else is just trash. I purchased a brand new boat last summer. I took it got to be winterized and to warranty fix my boat cover that started to tear. I picked it up and the fall afterwards and didn't look too closely. They fixed the button but not the tear. They also left greasy dirty hand prints and dirty foot prints all over my boat that were such a pain to clean up. I didn't notice the tear was till there until I pulled it out of storage. My fault for not looking at it when I picked it up in the fall. I had it brought back to fix the tear. They fixed it but they left my boat outside in the rain. To fix the cover. A bird took a crap on the back seat. They then didn't put one pole in and put another pole so tight they couldn't snap all the buttons and now another button is tearing because of it. I went to clean the bird poop off and it left behind a yellow stain that I have no idea how to get off now. Also when I picked up the bait my 7 by 5 pin adapter is no longer connected to the boat which I always leave connected. They also winterized my waverunner and when they disconnected the negative terminal from the battery they did not put the screw back in so I had to go find a new screw. They do not care about your property. I would not recommend you use them to take care of yours.

We purchased 2 Dixie Sternwheeler tickets for $14 TOTAL on Sunday, July 7, 2024 just before the…read more8:00 p.m. trip. The young woman selling the tickets never indicated the Dixie would not be running that night. We learned from others that the Dixie was down, had only made the 2:00 p.m. Sunday trip, and needed repairs. This girl knew the Dixie was not running and sold us tickets for a ride she knew was not happening on Sunday. She told us to return the following day for a ride. On Monday we were told the Dixie was still not repaired just before the ride was to sail. A man was now selling tickets to people and not telling them the Dixie would not be moving either. When anyone objects they are told, "We don't give refunds." Then WHY are you selling tickets for trips that do not exist? We were told to return Tuesday. This time the young woman was selling tickets to customers and not telling them there would be no rides on Tuesday as the Dixie was still down. Frankly, this is fraud selling tickets to ride a sternwheeler that is not working and then refusing to refund consumers' money. We will not be returning to North Webster so our tickets are worthless. The young woman still wanted to sell me another set of tickets Tuesday night until I told her, "You know full-well that boat is not going anywhere." She muttered, "Oh, I forgot." Apparently, it is their job to sell tickets to anyone walking through the door while knowing the boat won't be running. Tell me what you would call this--a scam, fraud, theft? Do not purchase tickets until you see people walking onto the Dixie because you will be losing your money if the ship needs repairs, unless you happen to live in the immediate area of the Dixie. Refunds should be mandatory when the ship is broken and cannot be repaired for days. The sternwheeler was still not running on Wednesday, July 10 yet tickets were being sold to "Ride the Dixie" on that day too. Hmmmmm! I guess they think we are all "suckers" because they stick us with tickets and keep the money.

The Dixie boat is a summer staple in North Webster. It's still only $7 for a 75 minute cruise…read morearound Webster lake... There is no better value for a family outing anywhere! Webster lake has several small islands with houses that you cruise by, a summer camp and many beautiful cottages. There is a historical soundtrack narrated by Captain Bob Barnes; if you come on Saturday night at 9pm, they nix the soundtrack and Captain Bob sings to you live!

Doug and his crew at Wawasee Boat Co. are all great. They treat their customers extremely well. I…read morehave been going here since I was a kid. They are closed on Sundays (just a note for my fellow heathens who don't 'do' church).

We bought our first boat here yesterday. From purchase to putting it on a trailer for our trip…read morehome, they were amazing. They took so much time on the water with us and taught us how the boat works and how to get the boat onto the trailer. Then they replaced a taillight on the trailer for free. The price for the boat was more than fair and the service was amazing! We will be going back!

We were looking for a boat lift and when we started getting quotes they were insanely expensive…read moreuntil we found Bob & Roz. They were able to work within our budget and customize a lift to fit our new boat. Great communication, very responsive & great customer service upon delivery & installation. We even got it earlier then expected . Would recommend 100%

We've had B&R put in and take out our lift for a number of years now and this year purchased and…read morehad them install a new pier. Very happy with the service and product. Always professional and responsive. Would definitely recommend B&R.

I texted Ray after an evening boating accident messed up our prop. He was there the next day, left…read morewith prop in hand and off to have it refurbished. Was installed the same day. Couldn't ask for better customer service. Amazing!! Will also be getting a spare!!

From the owner: At Affordable Pontoon Hauling (APH) and Detailing LLC our #1 priority is customer service...period!…read moreWe work with YOUR schedule. APH offers many more services than our namesake!!! APH is a full service boat/pontoon transporting provider of local and long distance deliveries. We are the ORIGINAL pontoon UBER of Steuben County Indiana. APH also offers second to none detailing services in a variety of cost effective packages. Since 2016 APH has been meeting the needs of many in Steuben County and the Tri-State area. We are a locally owned and operated, fully insured LLC. Our mission is to provide the best customer service, 100% on-time delivery, at the lowest cost available among our competion. Please call us for your free price quote. Check out our references on Facebook @pontoonhaulhenderson Thank you, Ray and Christina Henderson 260-417-0167

always find their knowledge and service exceptional. serviced a boat I bought used that had a…read morecooling issue fixed 100% within 1/2 hour. recommended I have water pump during winterizing and it needed a new one. Bought a new boat a few years later and deal was not a sell me what they have ready deal they got the right boat ready for me quickly. Everyone was excellent. Other dealers around here assume you're just kicking tires I guess.

I took my boat to them for warranty repair and to have a fish finder installed. 3 weeks to get the…read morework done, but they are probably busy. They wanted to charge significantly more than they initially quoted for the fish finder work. After my complaining they reduced the labor. My biggest issue is when I got the boat home and took off the cover there was lots of fiberglass shavings at the helm and styrofoam pieces all over the place. The interior was filthy and there was lots of water in the bilge making me believe that they stored the boat in their yard with the cover off (I delivered it clean with the cover on). Not a professional operation in my opinion.