The Service Department is awesome. They have gone above and beyond to make me happy and keep my…read moreboat in tip top shape. The prices are reasonable, the folks that work here know what they are doing and you'll always be treated with respect. If you are looking to have your boat serviced or detailed this is the place. I highly recommend Culver's Portside Marina.

Terrible service recovery and shoddy service work. Had my boat winterized last fall and during the…read morespring turn on I noticed they put the wrong size oil filter on (not even a close fit) and also had not put any oil in. Luckily I noticed this in time. After contacting their service manager and providing them with receipts and pictures; nothing. Completely ghosted me and after multiple attempts they will not respond. Will never be back and am telling this story to as many lake friends as possible.

Doug and his crew at Wawasee Boat Co. are all great. They treat their customers extremely well. I…read morehave been going here since I was a kid. They are closed on Sundays (just a note for my fellow heathens who don't 'do' church).

We bought our first boat here yesterday. From purchase to putting it on a trailer for our trip…read morehome, they were amazing. They took so much time on the water with us and taught us how the boat works and how to get the boat onto the trailer. Then they replaced a taillight on the trailer for free. The price for the boat was more than fair and the service was amazing! We will be going back!

Rented a beautiful pontoon boat for a week on Lake Wawasee in Syracuse Indiana. We loved every…read moreminute of our time out on the water!

Me and my friend were coming in to get a part for his dad and as we're about to leave and employee…read morecomes out ask my age I say 15 and he says I cannot legally drive the boat I'm driving and I told him I talked to the DNR and I have the OK And overall the employee was not Knowledgeable about the laws. If you look it up, it says 15 years of age.

I took my boat to them for warranty repair and to have a fish finder installed. 3 weeks to get the…read morework done, but they are probably busy. They wanted to charge significantly more than they initially quoted for the fish finder work. After my complaining they reduced the labor. My biggest issue is when I got the boat home and took off the cover there was lots of fiberglass shavings at the helm and styrofoam pieces all over the place. The interior was filthy and there was lots of water in the bilge making me believe that they stored the boat in their yard with the cover off (I delivered it clean with the cover on). Not a professional operation in my opinion.

In March of 2025 my 2024 Lund Impact 1775 was at Lake Drive Marina for warranty work. The rear…read morecasting deck was installed tilted by the manufacturer. In an attempt to correct this problem, long self tapping screws were used. This caused an unsafe situation for myself and ruined the ice container. I took the boat back and the question to me was"do you even use this as an ice bucket". I had hoped their only concern was to return my boat to its original condition. I was told then they would order a new container; to date nothing has been done to rectify this. I have stopped in to the dealer twice and have called many times each with an answer that they will call me back but that has not happened. Due to heart issues I am on blood thinners and the screws that went into the rod area poised a safety concern for me because I bleed very easily. I did replace those screws with stainless steel bolts. They did remove the screw that ruined the ice container and installed a bolt so it could be used and water would not leak into the hull. My last conversation with Jaren (owners son) was on May 13, 2025. He was to find out the status and return my call. As of this post, still nothing! On a positive note, I love my boat and have found a dealership to service it.

We were looking for a boat lift and when we started getting quotes they were insanely expensive…read moreuntil we found Bob & Roz. They were able to work within our budget and customize a lift to fit our new boat. Great communication, very responsive & great customer service upon delivery & installation. We even got it earlier then expected . Would recommend 100%

We've had B&R put in and take out our lift for a number of years now and this year purchased and…read morehad them install a new pier. Very happy with the service and product. Always professional and responsive. Would definitely recommend B&R.

I texted Ray after an evening boating accident messed up our prop. He was there the next day, left…read morewith prop in hand and off to have it refurbished. Was installed the same day. Couldn't ask for better customer service. Amazing!! Will also be getting a spare!!

From the owner: At Affordable Pontoon Hauling (APH) and Detailing LLC our #1 priority is customer service...period!…read moreWe work with YOUR schedule. APH offers many more services than our namesake!!! APH is a full service boat/pontoon transporting provider of local and long distance deliveries. We are the ORIGINAL pontoon UBER of Steuben County Indiana. APH also offers second to none detailing services in a variety of cost effective packages. Since 2016 APH has been meeting the needs of many in Steuben County and the Tri-State area. We are a locally owned and operated, fully insured LLC. Our mission is to provide the best customer service, 100% on-time delivery, at the lowest cost available among our competion. Please call us for your free price quote. Check out our references on Facebook @pontoonhaulhenderson Thank you, Ray and Christina Henderson 260-417-0167

Called to purchase a new Mercury outboard. There was a rebate expiring soon. I was told they needed…read moreto confirm any exclusions and would call me the next morning. They never called. I left another message to call me and several days have passed without a return call. The rebate has expired now. Don't waste your time, they clearly don't want your business if you're not in the store that day.

I had my boat that was recently purchased from a private owner. Barely had 60 hrs on the motor. I…read moretook it in to get winterized at schnelkers. The next season when I took the boat out I noticed an oil slick at the motor. I immediately called the service department that did the work. They claim it was just left over oil not to worry about it. I've only put another 2 hrs worth of use on the motor since then. I took it out for the first time this year and noticed the oil slick was larger. I called schnelkers and they checked the paperwork and said it was nothing they had done to cause it. I talked to a friend and he told me to pull the hood on the motor. Found out that schnelker never put the oil cap back on the motor and left the dip stick loose. When I showed the pictures to schnelkers they claimed that wouldn't happen there. They were the only ones that serviced the boat. They didn't offer anything other than to claim it wasn't their fault. They claimed I tampered with it. Even though I called them the first time I saw it. They didn't ask for me to bring it in to look at it or nothing. I wouldn't trust them to service any of my current or future equipment. Poor customer service or too busy to worry about one customer!!!

We purchased 2 Dixie Sternwheeler tickets for $14 TOTAL on Sunday, July 7, 2024 just before the…read more8:00 p.m. trip. The young woman selling the tickets never indicated the Dixie would not be running that night. We learned from others that the Dixie was down, had only made the 2:00 p.m. Sunday trip, and needed repairs. This girl knew the Dixie was not running and sold us tickets for a ride she knew was not happening on Sunday. She told us to return the following day for a ride. On Monday we were told the Dixie was still not repaired just before the ride was to sail. A man was now selling tickets to people and not telling them the Dixie would not be moving either. When anyone objects they are told, "We don't give refunds." Then WHY are you selling tickets for trips that do not exist? We were told to return Tuesday. This time the young woman was selling tickets to customers and not telling them there would be no rides on Tuesday as the Dixie was still down. Frankly, this is fraud selling tickets to ride a sternwheeler that is not working and then refusing to refund consumers' money. We will not be returning to North Webster so our tickets are worthless. The young woman still wanted to sell me another set of tickets Tuesday night until I told her, "You know full-well that boat is not going anywhere." She muttered, "Oh, I forgot." Apparently, it is their job to sell tickets to anyone walking through the door while knowing the boat won't be running. Tell me what you would call this--a scam, fraud, theft? Do not purchase tickets until you see people walking onto the Dixie because you will be losing your money if the ship needs repairs, unless you happen to live in the immediate area of the Dixie. Refunds should be mandatory when the ship is broken and cannot be repaired for days. The sternwheeler was still not running on Wednesday, July 10 yet tickets were being sold to "Ride the Dixie" on that day too. Hmmmmm! I guess they think we are all "suckers" because they stick us with tickets and keep the money.

The Dixie boat is a summer staple in North Webster. It's still only $7 for a 75 minute cruise…read morearound Webster lake... There is no better value for a family outing anywhere! Webster lake has several small islands with houses that you cruise by, a summer camp and many beautiful cottages. There is a historical soundtrack narrated by Captain Bob Barnes; if you come on Saturday night at 9pm, they nix the soundtrack and Captain Bob sings to you live!