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    Drain Pro

    1.9 (14 reviews)
    Open Open 24 hours

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    Services - Drain Pro

    Bathtub installation

    Bathtub repair

    Drain installation

    21 More Services

    Drain repair

    Faucet installation

    Faucet repair

    Garbage disposal repair

    Gas line installation

    Gas line repair

    Plumbing inspection

    Plumbing installation or replacement

    Plumbing repair

    Sewer installation

    Sewer repair

    Shower installation

    Shower repair

    Sink installation

    Sink repair

    Toilet installation

    Toilet repair

    Water heater installation

    Water heater repair

    Water pipe installation

    Water pipe repair

    Drain Pro Photos

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    4 years ago

    Business owner information

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    Jaeson N.

    Thank you for the review. We appreciate your feedback

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    4 years ago

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    6 years ago

    Very rude staff. Wouldn't answer basic question and took a take it or leave approach on scheduling and services. Terrible customer service.

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    6 years ago

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    8 years ago

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    Impact Plumbing & Heating

    Impact Plumbing & Heating

    (2 reviews)

    DISAPPOINTED BY THE LACK OF ACCOUNTABILITY AND CUSTOMER CARE!…read more I hired Impact Plumbing & Heating Ltd. to install a new hot water tank. During the initial assessment, Mike spent a good amount of time discussing options with us, and their pricing seemed fair and good value for the service. While the installation appeared to meet code requirements, immediately after the work completion we noticed that the "relief valve discharge pipe" was positioned directly above a drywall surface--creating an obvious risk should any discharge occur (picture attached). Despite my repeated and reasonable requests for clarification on liability and suggestions to reposition or extend the pipe to mitigate potential damage, I received dismissive replies. The company refused to adjust the work without charging additional fees. Even after I raised concerns about the risk of future property damage, they stated the matter was "closed" and asked me not to contact them again. I had hoped for a cooperative and safety-conscious resolution. Unfortunately, Impact Plumbing did not take ownership of the concern or prioritize customer satisfaction. I would caution other clients to be very clear up front and not assume post-installation support will be available. Image caption- RELIEF TUBE TERMINATES ABOVE THE DRYWALL: Impact plumbing refused to reposition or extend the pipe to prevent damage to the drywall

    Our hot water tank failed on Saturday. I called the company that had installed it and they had been…read morebought out by a large company. They got back to me and said they would have a plumber out to assess it on Monday. He showed up on Monday and confirmed that the tank needed replacement and he would report back to Head Office in Vancouver. Couldn't confirm when they could get back to do the job! On Tuesday I called them and they said they couldn't get approval for replacement until the following Monday!!!! That would be 10 days without hot water!! I paid for their service call and contacted Mike from Impact Plumbing and Heating. He got me to take a picture of the tank and the label and send it to him! He called back and said his guy (Max) would pick the tank up around noon and head over! He arrived at 1:15 pm and by 2:30 was finished!! One call was all it took!! I would definitely recommend Impact Plumbing for any plumbing, heating or gas job!!!

    Drain Pro - plumbing - Updated May 2026

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