Tony has taken good care of our family. Alongside being a skilled craftsperson, he is humane, and makes time to care for his clients, like us. This relationship-oriented ethic makes it easy for us to keep returning to Tony and also to recommend him to others. This is especially welcome as work feels more and more purely transactional. Technical skill + making people feel like they matter (beyond only their checkbooks) goes a long way. read more

Tony is soooo fast with emergency calls, in fact he was already Getting into his truck as we were talking on the phone! I was out of town when my tenant called with a toilet clog. He made my life really simple, took great care of them, and within an hour, maybe 2, they were all set, and happy. Then I gave him my credit card over the phone. Simple! His quick service and professionalism made the process so pleasant and saved my vacation from what could have been a nightmare. He also did a gas line move to accommodate a new stove. Both times he was fast and efficient and I feel provided a nice value. I would most definitely use Tony again!! read more

I have been working with Anthony for years. He is incredibly responsive, credible, and knowledgeable. I have used him personally and with my rental property. I trust him completely and I have never had another issue on a fix he made. The communication is top notch. Highly recommend! read more

I've used Drain Flow twice. Both times, the service was phenomenal, and the communication speed was insane. First time, hot water heater broke around 9pm. Called/texted Drain Flow and had a new water heater installed by 10am the next morning -- on a weekend too! Insanely fast and incredibly professional. Second time, the new hot water heater pilot light went out, and the gas valve wasn't working to relight it. Called/texted again with an immediate response. Tony walked me through how to call the manufacturer to get customer support for troubleshooting this particular model, especially since it was still under warranty. When the manufacturer promised to send someone and no one followed up for three days, Tony came out to fix the gas valve himself. Again, great service with great results. As a bonus, my faucet was partially clogged because of built-up sediment, and Tony used a special tool to unblock it. read more

I hired Drain Flow to replace my rusted toilet bolts based primarily on the good reviews. He was very responsive over Yelp, and then over text. Got the job done quickly and efficiently on a Saturday morning. Great value. Highly recommend! read more

Tony is the man!! He has been our plumber since we bought our house six ago. To this day, he has never let us down. Clogged drains, malfunctioning toilet, heat conked out in the dead of winter, Tony has been there for us in every one of those situations. I love his transparency, his no BS attitude and his honesty (if he can't do it, hell tell you and let you know who can. When you find a good plumber you keep him for life. Tony's our guy. i recommend him highly. Btw, I hate writing this review because now he might be even harder to reach. read more

Great experience. Drain Flow addressed a long-standing problem with the pipes in our building, removing years of grease buildup that was causing our sink to become backed up. The folks at Drain Flow are clear communicators and they do a thorough job so that they don't have to come back. read more

Anthony and Irvin are the best! We found our kitchen faucet leaking under the sink yesterday afternoon and put in a call expecting to have to wait a few days for the repair. Anthony responded quickly and we were scheduled the next day! The communication is outstanding even let us know that they were packing up and heading our way from the previous job they had. They are courteous and professional. Their work is quality and most reasonably priced... Thanks! Love having a plumber/drain/ heating etc company we can rely on! Worth 10 stars read more

Anthony is a great plumber and knows what he is doing! We had a garbage disposal leak and needed replacement. He showed up on time and finished the job super quickly. Not to mention, charge us fairly. I would highly recommend him! read more

I had a huge leak from my shower that was eating holes in my basement ceiling. Tony and Ralph came within 30 minutes when I called them, with no hidden fees. They were careful in my home, and cleaned up very well. They quickly found the source of the problem, repaired what they could, and gave me great referrals to take care of what they couldn't do. Excellent communication, fair pricing, and most of all honest - hard to find these days! read more

These guys are the best!!!!. Texted Tony and he was very responsive all day, letting me know when he left one job and was on to the next. Came out to the house at 6pm on Friday night. Tell me another plumber that would do that!!!!. Highly recommend. read more

Quick and respectful. Was an even price based on people I talked to. Overall good service

Our drains backed up during a construction project. I texted drain flow and the company responded with minutes to say they'd be there the very next morning. They texted arrival times and had the problem solved and fixed within an hour. They were responsive, timely and perfect in their response. read more

Tony and Ralph came out the same day I called to fix a clogged tub drain, only took them a few minutes to resolve the issue. They kept me updated on when they'd be able to come by after other jobs they were working, so I knew exactly when to expect them. Highly recommend read more

Anthony was very responsive and communicative for a clogged drain issue I had for some time that was getting worse. He kept me in the loop frequently from the time I made the request to the time he arrived as to his whereabouts and didn't leave me guessing at all. He worked pretty hard with his assistant Ralph to get to the bottom of it and after nearly two hours and a mess of a grease clog our sinks are draining well again and he took care to clean up everything afterwards. Will def be calling him again for any future issues. Very professional and an honest small business we should have more of. Happy with the quality and value of the service. read more

Cannot recommend Tony highly enough. He's super responsive, skilled, and trustworthy. I love that I can text him when I need something done and he's there within the week. We've had him disconnect old gas pipes, hook up new fixtures, fix broken pipes, install new outdoor faucets, and probably more things I'm forgetting. Always great service. read more

Above and beyond again and again. I feel so grateful I stumbled upon Tony and Drain flow, probably 4-5 years ago now. From the simple tasks of unclogging drains, to installing fixtures in the kitchen, to helping with sewer pipes, I'd be pleased just to have someone reliable, responsible, and reasonable, but Tony is all that and more. He bends over backwards to help and then goes the extra mile with helpful tips and recommendations. Back in Feb when the Boston area was predicting a night of -30 degree temps on the same day I was flying out of town, Tony spent time on the phone with me the day before, going over all the steps I should take. Then, knowing he was going to be downright pummeled with calls for frozen pipes the next day, he even offered to come check the house when he could to make sure the water was running and all looked okay if I left out a key. I will never forget such an amazing gesture. There is truly no better plumber. Always responsive, always skillful, and always the extra mile. read more

We had an issue with our furnace. Tony got back very quickly via text, looked at pictures, and diagnosed the problem. He pointed out that it was something that our oil company (who services the furnace) could fix, and he was right. We didn't actually need to use him, but I was blown away by his response and honesty. Will be looking to use Tony down the line, if the need arises. read more

I highly recommend this company! We first used them in 2015 and we used them again a few months ago. Tony answered pretty quickly and he had time to come same day to check out the problem and fix it. He's very responsive, prices are fair, and he and his team are very efficient. The only company I would use for any drain plumbing problems. You won't regret it. read more

Last Monday, my water heater started leaking at 3:30AM. I reached out to Tony(the owner). I sent him the information on my water heater. Tony, and his crew were at my door by 8:30 with a new one. By 10, I was back in business with hot water. I've hired them for different projects,and they've always delivered. I've also recommended them to several friends, and neighbors. They've all been thrilled with their service. read more

Tony is the best. Honest, flexible, understanding and very good at his job. Has bailed us out numerous times.

Tony's great. He's responsive, dependable, and gets the job done right. I always call him first when I have a plumbing issue. When there's an emergency, he'll go above and beyond to address and fix the issue. read more

I noticed a leak under my kitchen sink and had a strong suspicion that my garbage disposal was the issue. I called multiple plumbers the next morning around 9 am. Drain Flow picked up before the 4th ring and trouble shooted over the phone, they then asked I text a picture of my under-sink. within a minute, I was quoted a price and time-frame. The owner stayed in touch with me that morning letting me know that they were on their way to a job and would be heading my way after; he stayed in contact letting me know when they were leaving their job and when they were near me. Ralph was the tech that came in my home. He was pleasant, worked quickly and methodically as he spent time verifying the issue and then clearly explained what he would be doing. The disposal I had was rusted and the connections to the sink were jammed together. the removal took longer than expected and I'm glad I didn't try to do it on my own (something I was considering after watching some videos), I expected the cost to be higher than the quote. I was pleasantly surprised when I wasn't charged more. Ralph also did me a favor and tightened some loose fittings on the sink for no charge. Once he was done, he made sure to check that things were working well and without leaks. he cleaned up the area and gave me some good advice. This was a great experience; promises made were kept, the work done was good, and the cost was better than the other 3-4 plumbers I called. I will refer Drain Flow to friends and colleagues. I will also ask for Ralph if I ever need a plumber again. read more

My old drains can be a can of worms, had a complicated clog. . Anthony & Ralph patiently figured out the problem & solution quickly !

Tony and team did a great job! I had a clogged kitchen sink and they responded very quickly and able to schedule me same day. I would recommend Tony and his team. Amazing service and cleans work area after job is complete. read more

Great experience from start to finish. Our water heater started leaking so we needed an immediate replacement. As other reviews mention, Tony was very responsive via phone and text which helped provide an overall positive experience. We set up time for a replacement on a Saturday morning when it was convenient for me. I had also gotten price quotes from the big box stores, Tony's pricing was lower and I'm happy we ultimately went with him. As an added bonus, I was in the process of replacing my washing machine hoses and had been unable to unscrew one of the corroded hoses with my own tools. Tony was more than happy to help and got the hose unscrewed for me in no time (and free of charge!). Talk about great customer service! read more

My family and I have been using Anthony for years and he is the best! Very timely with responses and is able to address emergencies quickly! Would recommend him and Drain Flow to anyone!! He and his crew recently came to my mom's house to install widespread bathroom sink faucets and they did a fantastic job and made my mom really happy!! read more

Tony is great. We've been using him since we moved in 5 years ago. Scheduling a visit has always been easy and prompt. He works hard and his prices are reasonable. He's also great at explaining what he's doing and gives you tips and advice. He's tackled small fixes, big issues and some installations during a renovation. All of his work had been excellent. read more

Drain Flow is the best. When I was in need of a plumber, a neighbor recommended Drain Flow and I have never looked back. Communicating with Anthony has been great--when I first reached out, he came by to take a look and consult with me. Since then, he and his crew installed a new toilet, bathroom vanity (which required re-working the water lines), addressed my old clawfoot tub shower rod situation, disconnected old kitchen appliances, and connected the new ones that arrived. He kept me updated, informed, and is extremely efficient. There are additional plumbing projects that I will be taking on in the near future and I will definitely be contacting Anthony and Drain Flow again. read more

Tony and team were great. Got his number from a neighbor after I tried to replace a faucet. Obviously I just made it worse. Tony was there the same day and he didn't even know us. He made a special trip out of his busy day to help us. Fixed it so quickly I had him do the upstairs as well. 1960 sinks so it wasn't easy. 3 weeks later I needed help again with a severely clogged tub. Came the next morning and got it fixed and also made some upgrades for us to better maintain the drain. Couldn't be more satisfied. Great value too. read more

We are a repeat customer and will come back again and again. This time, our water heater needed replacing. I contacted Anthony and he came out the next morning, removed the old tank, fixed the problems and not-to-code piping that a previous plumber did, and installed the new tank in a couple of hours. Anthony is knowledgeable, pleasant, and professional. Thank you, Anthony, for a great job! read more

Anthony, owner of Drain Flow, was very responsive and came within 24 hours of Thanksgiving. He immediately identified the clogged pipe and also found a leak in another pipe we didn't know about. He fixed both problems quickly and was very reasonably priced. We would definitely use him again. read more

Anthony and another worker arrived on time and did a great job of replacing my old water heater (gas powered) with a new one. He went the extra mile and replaced some copper tubing above the water heater. read more

Anthony and Irving came today, they were amazing! Quick, fast, they knew their stuff! 10 stars stars if I could!

By far the best experience I've had with a plumber! Anthony is extremely knowledgeable and also very easy to work with. More importantly, his work is impeccable. He identified the issue with my kitchen sink right away and was able to fix it super quickly and efficiently. I will be more than happy to use Anthony's service again when the time comes as well as recommend him to my friends! read more

Fast, responsive, efficient and informative. Got a few other estimates that were totally unreasonable but we got a fair cost with no up sell from Drain Flow and reputable referral for additional service work that they don't currently provide ....Will definitely use Tony and Ralph in the future ! read more

I can see why Anthony always gets 5 stars. The other night, the water heater in the basement sprang a leak: puddles everywhere, wet/dry vac and mopped all night long. DM'd Anthony first thing in the morning. He and his apprentice removed, disposed my old water heater and installed a new one from Home Depot in a couple of hours. Super prompt coming to my home, and going to and from Home Depot. Luckily, the warranty was barely still in effect so was only charged for labor, removal and replacement. Kudos to Anthony! read more

Drain Flow - Rheem/Home Depot water heater - Plumbing Near Me - Boston, Massachusetts

Very responsive and competent. Very happy with the work and speed. Impressed with knowledge. About $1000 labor to replace water heater under warranty. Had to take off 1 star due to failure to remove boxes and other debris from the job: found them in our trash receptacle on side of house which can't accommodate this kind of waste. We had to them break down boxes and deposit waste where appropriate. Wish Anthony had taken it all away with him. Will use again due to his effectiveness. read more

As a single mom having a trustworthy plumber I know can handle any issues that come is invaluable! Tony is prompt, courteous, and very responsive. He's fixed leaks, repaired a faucet, and just replaced clogged/leaking toilets the day after I first reached out! Highly recommend! read more

I wrote my original 5* review soon after Drain Flow cleared a portion of the waste pipe, giddy with relief. Although, I am glad Drain Flow arrived quickly and cleaned out a portion of the drain to give us temporary usage, I am disappointed they did not come clean that they lacked the equipment to clean the whole line. I am grateful they informed me the job was not complete and recommended I call Hercules C & G Drain to finish the job, but they should have advised me to call Hercules first and offered to give me a temporary quick fix only if Hercules could not come right away. I had to pay for an additional service call. Another thing I did not like in retrospect is that they shooed me out of the basement and would not let me clear the area where they planned to open the waste pipe. I discovered later that sewage sprayed all over things I wished to move, so I had to spend hours scrubbing and sanitizing. Hercules cleared the drain from outside, so nothing in my house could get dirty. Something really bizarre that spurred me to rewrite this review: I found something gross wedged into the handle of my dryer, which was not in the line of sewage spray fire. Since the dryer handle faces down, I can only wonder how it got there. Not funny at all. read more