Absolutely Satisfied, lovely staff and Dr. Bratcher is Wonderful! Thanks guys i am am percent…read moresatisfied!

I came in yesterday to do a consult with Dr. Bratcher and go over some cosmetic procedures I needed…read moredone, I was so nervous. She made me feel so comfortable from the moment she walked in! She was patient, understanding and so sweet it was a complete judgment free zone. I explained what I was trying to achieve and she led me to the best treatment plan. I go back in two weeks to do it and I can't wait! She was so down to Earth while being so confident we could get where we wanted to easily and it projected enough confidence in me that I knew I was in the right hands. I couldn't be more grateful and we haven't even done the procedure, I'll update once we do but I'm positive it's going to be amazing results. Update: went back today and got the smile of my dreams! Dr Bratcher and the dental assistant made everything a breeze. Amazing bedside manner, uplifting and personable ladies. I couldn't be happier with my entire experience. Thank you a hundred times Dr. Bratcher

I am a new patient and my first visit was very pleasant…read more The staff are all extremely friendly, and the business prioritizes explaining things to the patients in terms that they can understand. The hygienist asked me many times what my concerns were, and made sure to address them/ reassure me. I ended up having to get a filling and the team made it quick and painless (literally) The business has updated technological and medical equipment, and the staff are very transparent about costs before providing care!

My family started going to this dentist about 2 yrs ago, we never had any complaints until…read morerecently. My husband took our ten year old for a tooth that was concerning to us. The dentist examined and said they were going to consult an endodontist and they would call us about results. Weeks go by and nothing. I called twice no one ever answered and I left messages- no one returned my calls. Today I went to the office and I told the receptionist what was going on, it was pretty obvious they messed up by not even attempting to call us- it had been a month! The receptionist went to the back of the office got a sticky note showing someone had talked to an endodontist then she wrote down two names for referral. This dentist office has lost our business for good! They couldn't even be bothered to pick up a phone or even have the dentist talk to me in person once I came to the office.

Worse than any used car salesman. Seems like a nice family establishment but they do so much…read moreunnecessary work that left my teeth worse than before and charged a fortune! Left gaps that weren't there before. They constantly drilled my teeth saying I had "cavities forming" till they said I needed a full root canal. Went and got a second opinion AND THEY FOUND NOTHING. I've since gone to multiple dentists and every time my teeth are fine which proves they not only caused me to have fillings for no reason, they added gaps to my teeth which are a constant nuisance! Do not contribute to this scam. Find someone else!

Similar to JK L above, this practice just nickels and dimes their patients. They want to redo any…read morefilling that you may have in your mouth. They are now charging 3% if you want to use a credit card and they dropped Delta Dental Insurance. It's all about the dollar.

I had high hopes with this choice of dentist. Don't know if it was an unusual event but my…read moreexperience was disappointing!!! After waiting 45 minutes to be seen I asked a tech how much longer. It seems Dr. Melancon was tied up and wasn't going to see me anytime soon. At that point I said I didn't want to wait any longer. Dentist then came in rushed through a short exam. SERIOUSLY??? I have seen many dentists during my life and NONE made you wait 45+ minutes!!!

Dr. Allison took me in quickly when I had an emergency tooth issue that my current dentist couldn't…read moreassist me with. Within a few hours my tooth emergency was resolved, and my family trip did not have to be postponed! Thank you so much! The atmosphere, office & support staff were all so amazing, and super friendly & welcoming! My family has a new dentist now! Thank y'all!

So, I have had the unfortunate experience of visiting dentists recently that drive their business…read moreby using unnecessary methods, recommending treatments that are not really needed, and using profit driving motives as treatment recommendations. Dr. Flood is the polar opposite of this harkening us back to a better place in time when patient care is first and foremost. My wife and I have known Dr. Flood for many years and always experience top rate dental care, straight forward recommendations, and the entire team with his practice are genuine caring professionals. Best dentist ever!

Dr Flood is one of the best dentists I've ever been to. He is gentle and understanding with great…read moreintegrity, never doing unnecessary work just to make money! He and his staff go above and beyond to ensure their patients feel at ease and well informed. I drive all the way from Alabama to see him if that says anything!! He is one of the BEST!!!

Absolutely horrible. I have had good experiences in the past, but today was beyond horrible, and…read morethe young lady kept putting stuff in front of me to sign. She said I wouldn't owe anything, and then upon leaving I am told I owe $150 for ABSOLUTELY NOTHING being done. This place is obviously a FOR PROFIT business ahead of actually taking care of customers. Based on how horribly I was treated today I would not recommend anyone coming here. Things have changed here, and this is by far the most expensive Dentistry place around. Everywhere else is much cheaper. You can't just lie to people in order to fraudulently obtain money from them. They made me feel so devalued today. I truly wish I had words for how horrible it was. I have been sending friends and family here for years, but now will probably be calling all them, and suggest they switch too. They need to do better with how they treat people, and also don't lie to people. May 6th followup: After speaking to Sara/Sarah today she was acting like she wanted to help. Just like how Luke Baumgartner acted like he wanted to help. Yesterday he even wrote me an estimate. Sara/Sarah spoke to Cossich Family Dentistry today about them honoring their warranty on this inferior bridge they did. Cossich refuses to honor their own warranty. Now Sara/Sarah just called me around 5 pm to tell me they no longer feel comfortable doing the work that just Yesterday they would do. I literally feel like them and Cossich are working together to not help. I will stick with Grand Family Dentistry for cleanings going forward, but can't trust them ever again in the future. I literally feel like they are working together with Cossich to not help me as they called and spoke to Cossich. After they spoke to Cossich their tune changed, and they cam no longer do the work. Nobody can say that this all adds up and is normal. It is basically RETALIATION by 2 dentists office to hurt a patient.

Truly enjoyed their care and patient experience....However, they did not tell us that they were out…read moreof network. We had to find that out on our own. They also told us we would be reimbursed for the entire exam, which is false. I do not leaving a bad review, however, when I called to make an appointment, I specifically asked if they were in network, and they did not disclose this. This is not right.

BE AWARE! They will tell you they accept your insurance company's allowable amount, but will make…read moreyou pay the charges up front. Once you receive the explanation of benefits from your insurance company which will prove you paid too much, they will refuse to reimburse you and tell you they can decide what you will pay. They also refuse to return phone calls. THEY ARE VERY DISHONEST AND THEIR SERVICE IS TERRIBLE.

I would like to start by saying thank you Dr. St. Romain for bring my smile back to life. You and…read moreyour staff have made me feel like I am part of your family not just as a patient and that is important when it comes to me, because my dental phobia is so bad that I would cry and make myself physically ill to go to the dentist due to bad experiences dating back to my early childhood. I have now become comfortable with you as my dentist for all of my dental needs. That said, I would highly recommend you and your staff to anyone looking for a caring dentist who has their best interest at heart.

One Star - Disrespectful and Discriminatory Experience…read more I brought my child to this office hoping for compassionate care, but instead, I was treated with blatant disrespect and discrimination because of my disability. The staff, particularly the dentist, spoke to me in a condescending and dismissive tone, as if I was a problem rather than a parent simply trying to advocate for my child. Rather than offering patience or understanding, I was met with rudeness and judgment. It was clear that my disability was viewed as an inconvenience, and I left feeling humiliated and unwelcome. No parent should be made to feel this way--especially not in a place that claims to care for families. Disability is not a burden. It's unacceptable for any medical professional, especially one working with children and families, to behave this way. I do not recommend this office to anyone, especially those in the disabled community. We deserve better.

They are the best. The staff is amazing and the kids love them. I can't brag or rave enough about…read morethem.