I am writing a follow up review in this business. I previously boasted about working with them…read morethroughout my sales process. (New house of furniture) I assume they want your business but they massively fail at follow up. For more than six months I have been trying to get this business to help with a damaged item, they say they will have their service gal (now no longer employed there) and most recently a new guy (that has taken over their warranty and or service. It has been so long with zero help I assume when I finally show up in person YET again they will say out of warranty! I wish I had bought my house of furniture somewhere else that doesn't sale sale sale and no f/u after the sale! Poor business practice

Hubby and I have shopped this store for a year now. The first time a year ago it was to see what…read morethey had as we were in the process of building a new home in the area. In that first visit what really stood out was the pictures. They are a step above any one else's in the area. I fell in love with a particular one with oyster shells. The colors were amazing. Sadly I didn't buy it right than and there as I never saw another one like it on all my visits that followed. Now a month ago already in the new house we were shopping here and saw a dining room table we liked. Unfortunately the chairs that were displayed with it didn't really go. So we proceeded to look all over the store for possible choices. The two salespersons working there did little to nothing to assist us. In fact on that particular day there was not one other customer in the store. Needless to say we ended up leaving and eventually buying the perfect dining room set for us elsewhere. So why go back? Because we like their pictures and we aren't going to let two individuals stop us from shopping. On our return it was Saturday of Memorial Day weekend and they were having a 20% off sale on the pictures. We luckily spotted an octopus picture that would be perfect in our family room with an octopus bowl as well. Also in metal in a seafoam green color we got a school a fish. Lastly a sea turtle just love it don't know exactly where it will be hung yet a definite keeper. Guess what happened a whole store full of sales associates that actually helped us take the items down from where they were hanging, brought them to the register for us and even assisted us in getting them Into our car. Moral of this review if you see something you like in a store don't let someone else's poor attitude and performance not allow you to get what you want.

Very beautiful High End Thrift & Consignment Shop. Very organized and color coordinated and well…read moreorganized. If you're looking for specific and special pieces, this would be nice. If you're looking for the same and / or bargains, I'd advise against shopping here.

Cute store, I found a bench and it was not that expensive . Her furniture is in really good shape…read morefor a consignment store . tiny store , so you have to go a lot too see what items she gets each week

Dusty. Moldy. A chaotic mess. Broken furniture. Health hazard…read more The store needs organization. Cleaning. And a skilled honest staff.

This store is terribly unorganized and the customer service is horrible. I ordered a bench and…read morepaid in full. When I didn't hear anything from them after several weeks, I called to inquire about the delivery, and they had no record of my order. Lucky I found my receipt. I waited 4 more months and the bench finally arrived, but it was the wrong color. The owner Holly refused to refund us, and screamed at us in the store insisting that was the bench we ordered. She refused to admit they made a mistake. She said she'll "look around" for a bench that will work for us. As of now, 8 months past the order date, we have no bench and no refund.

We received a damaged chair and when we went to inform the store, the manager said he would repair…read moreor replace it. We said we hoped it would be soon and he came out from behind the counter and started screaming at us to get out of the store, we were trespassing and he was calling 911. He later called us to say he would pick up the chair and give us a full refund. It was an incredibly shocking, unprovoked and ugly experience. A terrible place to buy furniture.

I have to say that one of my pet peeves about furniture shopping is feeling pressured by the…read moresalesperson.One thing I loved about Moss Creek Village Furniture was that they seem to have a very friendly,no pressure approach!I enjoyed checking out their nice selection of bedroom furniture at my own pace.The prices were pretty good as well! I will definitely be visiting again as I continue to furnish my home.

The salesperson Jen was excellent She was very helpful and…read morenice, she explained everything about the sectional that we liked. We ended up buying the sectional and she was very helpful with the purchase and setting up the delivery

We had a floor lamp that apparently was knocked over by a rental guest and the switch was broken,…read morethey repaired it for $25! Also love the people, the home accessories and even bought an evening bag and scarf the last time.

I've used this store and their lamp shade business for years. My experience was much different this…read moreyear. Brought a shade and asked that the lining be replaced. Store owner told me the repair would take 4 weeks. Called three times over the next 9 weeks asking for an update. They always said that they would check and get back to me. At 8 weeks I spoke to the owner who again said she'd investigate the delay and get back to me. No one ever followed up. This is not a reliable place to get a lamp shade repaired. I paid the premium price and picked it up 13 weeks later. I won't do business with them again.

They had a ton of furniture pieces, it's realllllly crowded in there and that's why I gave the 4…read morestar. Monique helped us out and she was very helpful and kind. My husband and son were on the fence about the couches we (girls) liked but after leaving my husband said he thinks he was unable to really see the couches since it was cramped in there and who likes furniture shopping with 3 rugrats ;) He gave me the go ahead and I was able to purchase over the phone and set up delivery. Once again shout out to Monique!

Awful. I was shopping for outdoor furniture recently and stopped by here to see what they had to…read moreoffer. first, the selection was minimal. there were maybe two or three things I would have considered, but then calamity ensued... second, the salesperson new nothing about the products. did the cover come with it or not? oh - that is for a different product...oh that is not included...oh they didn't give me details on that product so I will have to call someone...let me check the booklet... all of this taking excruciatingly long! third, there prices are not great, and I highly doubt discounted. one item she said 'I can do that one for xxx', which was still no bargain. upon finding a really great patio furniture store down the road, which I will give five stars, I found the prices to be the same or better. so do yourself a favor and do not even step into the store. it will be an hour of your life you will never get back.

12 years ago we completely furnished our newly purchased condo with furniture selected at Discount…read moreFurniture. MJ and her staff helped make this job easy by advising us about fabrics, appropriate size needed etc. MJ made a personal visit to our home to advise us. The furniture we selected was ordered and arrived in a timely fashion. The quality is superb and the price is reasonable. As the years passed, we only shopped at this store when we needed carpeting and new mattresses. We recently replaced our sofas to update our living room.The service we receive is exceptional and we highly recommend shopping at this fine furniture store.

Several years ago we had a fire that completely destroyed our unit. One bedroom had two single beds…read moreand as grandchildren were added to the family's we decided to get some bunk beds. We had purchased from MJ and went there for help. A part time employee helped us and we went home to measure and plan what to purchase. When I called back to make the purchase I got MJ who told hi Me I really needed something more suitable. The wife and I looked at the pictures on line and bought into MJ's recommendations. Twice as expensive but better per MJ. Delivery was unpleasant as the men didn't like anything about the job. Parking, stairs, assembly and more. Later they complained that they had to do a lot of extra work. Just not true. Once we say the furnishings in the room we hated the bunks. I asked MJ to take them back and she basically refused but offered 30 cents on the dollar. We had a flurry of text messages and one face to face where she told me off. At that point I gave up. We will never shop there again. MJ is confrontational and very difficult. I will not recommend her or her store to anyone ever. If anyone wants some really big white bunk beds I have 2 for sale.