Appointment was scheduled and received a text message asking to confirm the appointment. Clicked on…read morethe link and confirmed appointment, but when I arrived I was informed that the appointment was cancelled and I had to reschedule. when I showed the appointment confirmation text they responded with "oh, that's just our system." Use the system or don't. It is very confusing to the customer. This was very inconvenient and based on the interaction I'm sure that they do not see the issue here. Disappointed in the customer service

I've been using them for several years. I trust they will take good care of my vision which is so…read moreimportant. The Dr and all the staff are great. Highly recommend them

The wait was reasonable for having an appointment; the doctor was nice and did a good job, but the…read moreinsurance and customer service people were awful. I have never in my life felt so humiliated and disrespected ever. They argued with me that my insurance did not cover my contact examination and or fill. Well it did after 45 minutes of arguing they finally called and I proved them that I was in fact correct. They didn't say sorry for how they treated me. Also my contacts were ordered over a half a month ago and I STILL haven't received them. Never going back to them!

The office staff and Dr. Reber are great been using them for 4 years. Don't buy lenses here unless…read moreit's fully covered by insurance. I got charged 3 times the cost for 167 type lenses and the required anti reflective coating. $60 online without insurance versus $170 copays.

Great experience very professional and quick friendly staff and accurate prescriptionread more

I've been going to Dr. Mayes my whole life! (The father) he's not the issue here! The staff is!…read moreI've tried to get seen for 2 weeks kept calling for appointments and they would put me on hold till the point where I had to hang up and never get to be seen!! I finally decided to go else where.

very nice and easy experience. Maddie at the front desk was amazing. Had the best attitude and…read morepersonality!! 10/10

They have always been great. I like the Dr's and the optometrist techs. Also, the ladies who sell&…read morefit glasses did a great job for my husband and I. I definitely recommend them!

I LOVE doing business with imagine Eyewear!! They are so knowledgeable and helpful in selecting the…read moreright frames. They are also family owned and take old-fashioned pride in pleasing their customers. I have gone to many other places, but have never found any place that even remotely compares!!

Hubby and I love this family run business. They treat you like family and helped us get everything…read morewe needed. Glasses and frames are pricey, but it seems to be that way all over the Permian Basin. We have had bad results from the corporate eye glass companies, so having a family owned and run business was a prime request from my husband when he sent me looking for glasses. They also work to keep your business. When something isn't perfect they strive to fix the problem.

Called to schedule an appointment and was placed on hold for over 10 minutes, just to be told…read morethey're not scheduling new patients until October and it's the first of July.

Great staff and wonderful and caring doctors. Nice and clean building and no strong perfume type…read morescents in the waiting room. I would highly recommend.

I've never had to hire an estate sales service before so before I started calling estate sales…read morebusinesses, I did some research to find out exactly what to expect from them. I found out from one source of information among the other sources that I read, that estate sales businesses work in many different ways. One way, which interested me, was a team would come in *after* I've marked what I want to sell to distinguish it from what I wasn't selling and the team would come in behind me and gather the sellable items to take to another area of the estate/house to place on tables or shelves to be sold. Another source said estate sales professionals would clean items to be sellable. I have 3 cast iron skillets that need some touching up, and some items that need to be moved from the back yard storage into the garage to keep the sale inside the house. But the owner, Karen, made it clear they weren't going to do this. Since I'm still living in the house until it is sold, the method of the estate sales team would be to separate my items. This is what estate sales teams are supposed to do, but this particular business wont. I was needing to have items separated because I need certain furniture, kitchen and bathroom items and my clothes to continue to live in the house until the house is sold. I spoke with Karen, the owner, on the phone on Tuesday of this week and asked her to come to my house to look at the items that needed to be sold to get an idea if I had enough property to make it worth her time. When she showed up with her two assistants I took them through my house to show them all of the items I wanted to sell. I felt like there was a great deal of property to be sold, but I noticed that as soon as I let these women into my home, their demeanor changed. After I showed them my property, I was told it would be my job to set up tables and shelves and to place the items for sale on the tables and shelves so that she could just put price stickers on the items. She was not in a pleasant mood and didn't care to give me any information as to why the change in her attitude from Tuesday. Tuesday, she had told me that she had a cancellation the last part of this month and that I could have the spot, but after looking at my items to be sold she told me I didn't have a spot because I wasn't ready. I was very shocked. It isn't my job to make the estate sale ready, it's the estate sales team's job to make the sale ready. The first room I showed her was a dinning room stuffed full of nice furniture; a glass dining table, a huge mirror, pictures, 9 chairs 2 couches and glass ware along with a stero and albums from the 50's and 60's. None of the items had stains or tears, cracks or chips! I showed her numerous items throughout my house many of which were new and never taken out of their boxes. Some were; dishes, bread maker, food dehydrator, new bedding, bed spreads never taken out of their boxes or used. Again, I was shocked and angered by her telling me it would be my job to set up tables and shelves and place the items on to sell so that all she and her team had to do was put price stickers on the items. Sorry, I have news for you, Karen, if I'm going to do all of that, I'll work my own estate sales and keep the 35% you asked for along with the $45.00 for advertising. Very disappointed.

They were amazing!! I needed my glasses repaired last minute, I'm not from Lubbock and they saved…read morethe day! They fixed it quickly and didn't even charge me, I definitely recommend them and will most likely get my next set a glasses from them!

They take the time to get the fit and lenses right, and they offer great service after the sale…read morewhen frames need adjustments or repair.