My son has been a patient of this practice for about three years now and up until today we've had good experiences. On Monday we went in to see their NP Loretta to follow up from an urgent care visit the Friday before. While at the appointment on Monday we brought up another concern that we had which was left leg pain. We believe that he's having growing pains since he's 4.5 years old and has grown 2 inches since his well visit in May. She immediately shut us down and was dismissive of this stating "He's too young for growing pains." She suggested that we eventually take him for an x-ray if the pain continues and then follow up with an orthopedist as well. This morning, less than 48 hours after being in the office I called to ask for an order to take him to Zwanger for a simple x-ray. I was told that I needed to bring him back into the office which I found to be inappropriate. I took him for an X-ray after another physician (not in their practice) ordered one and stopped in immediately after to sign a records release. While speaking with the office manager who is very nice she told me that nothing about the leg pain was ever documented on Monday. Not only is this inappropriate, but it's negligent and borders on malpractice. Not only did we bring up the issue, but we were counseled by this practitioner on what our next steps may be. To top things off I was told that I'll be charged $.75/page for records excluding vaccination and growth charts. read more