Ok, check in here is usually five minutes. The nurse that had to call us is taking her sweet time…read moreto finish her conversation. I had to pee so I did and the nurses that wanted to take my significant other back there just sat there. Like hello? He needs someone to check his finger so he doesn't lose it from being cut really bad on glass. My significant other allowed me to write about this experience just to be clear so there isn't any hippa violation. Not too fond of the front desk when you walk into the hospital, those nurses not so nice, they made the 4 star review. They didn't even take us to the emergency part of the hospital they put us in this little area with his open wound. How is that safe? No gauze nothing just while we wait. We didn't even get a bed to sit in like they normally do in the hospital. Put us in triage with blood everywhere. You're joking right? This is the same place that sent us home when he had previous injuries and said he was ok. Thankfully my significant other saw Gandhar. He was a very nice man. He got him all cleaned up in the hallway. The triage was not packed but the hospital overall was very quiet. We didn't get to go into a room to clean the bleeding wound yet. Normally you go behind a curtain in the triage area. We couldn't because a nurse was being treated because a patient hit her with a needle, pretty scary. I just didn't like the fact he was sitting in pain for like 2 hours before someone came over to us. This place wasnt packed either, not sure why we had to have his brother wait outside. The room we were in had people coming and going quickly. We checked in at 1:15am and was finally seen at like 2:30am/2:45am. It took about 10 mintues to clean out the wound. With no pain meds this procedure had to happen. Still waiting thirty minutes/hour later for Tylenol. Then to make matters worse the room smells awful because someone just waxed the floors with harsh chemicals. Terrible, it feels like hospital purgatory. Then theres 3 other patients here besides the nurse. One gentleman keeps passing gas, I can't. The first dr. Gandhar was super nice he gets 5 stars 100%. Stars dropped because sitting in pain with an open wound is no bueno. Where's the boys Tylenol something for his pain? American hospitals are the worst. Its almost 5am and we been here waiting for some type of treatment, anything to cover the wound. Now that it's almost 5am they put the tylenol order in and they say he needs a stitch. Really? We couldn't have done this 3 hours ago? I'm sorry 4 hours ago? Now we are put in a room after 4 hours????? Really? Nice doctors but cmon. To be fair they were short staffed. I'm thankful that doctor Lambert double checked his finger. Still here for the last 4.5 hours. Hopefully they finish this soon. The nurse who gave him a vaccine was super nice. Finally got his Tylenol! Ok but watching them put the stitches in was amazing to watch. Pretty cool watching Dr. Gandhar do the stitches. He had to have the senior resident watch because he is 3 months on the job, I looked it up. Everything was wrapped up at 6:45am we were here for 5 to 6 hours. The stitches look pretty cool, I will not be posting that due to gore reasons. Sajani Kayastha was the name of the other doctor who watched and helped. Very pleased with their care and how they treated my significant other. The ER nurse was totally nice. They gave us extra bandaids, thankfully. Wish i would have caught her name, very sweet girl. Loved her ear piercings.

VERY IMPORTANT. Please do not admit your loved one for psychiatric care here. DO NOT. If coming…read moreto the Emergency room: 1- they put them in a dismal room (only making them feel worse). Then it just gets worse from there. 2 - You have to wait 5-10 hrs for a ("more appropriate welcoming hospital room") to become available. 3 - our daughter was taken in a stretcher IN 14 degree temp (no coat allowed "for safety reasons") only a SHORT SLEEVED thin hospital top and a THIN sheet. 14 Degrees!! 4 - I noticed a previous patient was rolled out, wrapped in a comfy blanket and warm hat. 5 - If they think they are keeping patients with mental illness "safe" by making them FREEZE.... this is torture! 6 - Once she arrived to Gracie Square Hospital (horrible place) they took her out of the stretcher and made her stand there IN THE COLD, while they scratched their heads over not knowing how to carry the stretcher over the snow. They did not have the empathy to cover her up or at the very least, leave her in the ambulance while they figured things out. 7 - This happened last Tuesday afternoon. Its taken me a full week to write this review because I was focusing every breath on my daughter. 8 - THIS and Gracie Square's hospital only goal is to not get sued over a suicide. They rather torture a patient then provide adequate compassionate care that would in itself prevent a suicide. 9 - If your loved one is suffering a psychiatric emergency, Call 988, or simply bring them into the emergency room but OPT FOR OUTPATIENT CARE. DO NOT LET THEM ADMIT THEM. The hospital experience felt like a 1900's asylum. Come on NYC. get your act together. This is a sad disgrace.

Honestly, every time I come here I have a bad experience. The front desk receptionists are rude…read more Lacks knowledge when I ask for code or help with their online site doesnt know anything. Doesn't greet, today was standing in line no hello or I'll be with you shortly. She was just sitting at desk working on computer. I understand they may be in the middle of something but a simple hello goes a long way. Pediatric Doctors and nurses are the only good part of ryan nena. And you actually get see at your appointment time. Womens health every visit I have waited well past an hour of appt time to be seen. Dr is great but it's not worth the headache. Eye Dr's are great as well, still thru-out the clinic the issues I've experienced out weighs the good and worth while visits. Doctors are nice, but is it worth the wait? If I come two hrs late will I still be seen? It's a shame one department of the clinic ruins it for all.

Had a 1PM appointment, arrived 30 mins early to fill out paperwork. At 1 o'clock I'm advised that…read moreall of the doctors who give vaccines are on break until 1:30. They all took a break at the same fucking time even though people had appointments. At 2:15 they had still not been back and no one knew when they would be back. I ended up walking out. Do not come here. Will never come back

I am so glad there are many doctors in NYC and I don't have to go to a PCP at Columbia. The staff…read moreis awful and needs better training. They don't know how to answer a call, make an appointment or help in any way. They take your call and will put you on hold indefinitely all the while playing terrible music. Then they come on again and put you on hold again. They are led to believe they are just wonderful because they work at Columbia. They are untalented and badly trained and probably make very little money.

AVOID AT ALL COSTS. They are impossible to deal with, everything goes through a "service" which…read morejust takes messages, they don't answer the phone at the office, return phone calls, or offer any patient care. They even got rid of their direct line (well, they won't give it out) to avoid direct patient interaction. I called dozens of times over three weeks to secure critical, urgent care for my daughter and did receive the courtesy of a response. This is not healthcare, it is a nightmare.

I love my provider I just wish I could go to the other office. The Medical Assistant I've had every…read moretime I have come has a nasty attitude. God help you if you don't understand the instructions she gives you the first time she barks it out halfway slurred. It must be horrible to live with a speech impediment like that but don't take it out on people seeking medical care. Right from the get go since I first met her she's acted like she has a major chip on her shoulder. I wonder if she does this to all clients or just certain clients based on her own prejudices. Furthermore I do not trust this person to take my vitals correctly. In fact I would more trust a vendor on canal street to do it better. That's how bad her bedside manner is. I don't want people to lose their jobs but holy crap there's no way I'm the only patient who deals with her massively unprofessional and inhumane treatment for no reason at all. I'd rather have a hardcore MAGA go for a free for all than have this woman ever touch me again. The sad thing is that nothing will be done because of optics. Because optics are much more important than patients being treated with even the most minimal dignity. But no, they have a medical assistant who treats people like dogs like we're in Rikers. 3 stars based entirely on my provider alone

I received excellent and culturally competent medical care. Sometimes the wait was long, but in…read moregeneral, it was easy to set up appointments and I always felt heard.

ambulatory recovery room was the best. after my hernia surgery they woke me up and made me feel…read morewelcome back to the land of the living. especially Jamie, who treated me with kindness and respect. Being that I'm half Italian, and her being of Italian descent, we kind of got that warm connection of our heritage kicking in right away, which made the recovery process run a lot smoother than normal. Cheers to you, Jamie, hats off to a wonderful sweet girl and an excellent employee of 20 years of service to a great Hospital.

I was born at this hospital and lived nearby the majority of my life. However, until recently, I…read morehad not been here much. My mother was recently hospitalized here and I had mixed feelings. While she was in ICU some of the staff were great, but once transferred to the regular part of the hospital, I didn't care for one of the doctors. She was rude and condescending, including with one of the nurses. My new primary doctor is here, I started to see her last year. I had no issues with her, but did have issues with the billing department. I believe this place has undergone some nice changes over the years-- just think they have some bad seeds sprinkled throughout this hospital.

I see Dr. Paula Marchetta, for rheumatology, at Concorde. Dr Marchetta and her staff are the…read morekindest, most caring professionals you will ever meet. They go above and beyond, to make patients feel comfortable and heard. I can't say enough good things about this practice!

My physician, Dr. Paul T. Smith, just joined the Concorde Medical Group, and I have had only one…read morevisit. I was favorably impressed! The office is well-run and attractive; I was taken care of as soon as I arrived. Dr. Smith has been my physician since 2017, and has done wonders managing HIV. He's extremely thorough, monitoring all aspects of my care. My viral load has been consistently undetectable since he reworked my medications. I recommend him highly. Craig and Tina made the move with him, and were welcoming and helpful as always. In addition the phlebotomist, Gertrude, was a special standout. She drew my blood with zero discomfort, and there was no mark on my skin when I removed the bandage that evening!

I've been going to Callen for almost a full year. I was coming off a bad experience at another…read moredoctor's office. I find that the staff at Callen are very kind and always doing their best to help. I really love my PCP. He has guided me through HRT and is always aware of my body, its changes, and the things I'm worried about. His care is solid. The care is kind, efficient, and positively queer.

From start to finish, the providers and staff at callen lorde- Chelsea have been wonderful. I had a…read morevery positive experience with all the staff, medical and psych providers and staff at the pharmacy with my prescription/insurance assistance. They are a great team of people and I'm lucky to have access to this medical community.

They cut off the insurance and no longer able to see the doctor anymore. NYU started to doing this…read morerecently a lot. Other choice is to see the same Dr is, to find out other insurance options. That's hard. To get this location, arrive at least 30min advance. They'll need ID check in downstairs as well as it's very crowded downstairs. Elevator takes time to get in. Etc..... There're some workers are very helpful.

Facility is clean, welcoming, and comfortable…read more From reception, to the Xray tech , Felix, to Luis the assistant, to Chelsea the Nurse Practitioner, to Dr. Goldstein himself, the process was smooth and seamless. Each staff member made me feel like they were genuinely concerned by either taking the time to patiently ask about my condition and listen with a careful ear and attentiveness or explain in detail, the results of my tests. Collectively, they made me feel hopeful which was especially important after being seen by other "health professionals" on Staten Island who pretty much wanted to continue to "treat" and bill me with no improvement. After the appointment, Jennifer, the coordinator walked me through the next steps, went through the paperwork and future appointments, and gave me detailed instructions. Later, I received push notifications, texts, and emails with details of upcoming tests, appointments, and procedures. It's important to make a patient feel like they're being listened to. I am thankful I came here.

My dad was in icu horrible worst experience of my life my father passed June 26 in their care the…read morenursing staff is mean rude my father was in critical condition. the nurse Stephanie is horrible. wouldn't answer me or even look up. from her cell phone to answer me. the doctors switch every two days and they give you no information about your loved one i would go to the nurses station to ask a question and was completely ingnored. this is icu you shouldn't be treated like this. also. after my dad did pass they took forever to move his body the nurses are so stuoid they were still checking his sugar i told them he passed they didn't even no. the doctors are also rude and give no information at all. worst hospital ever there is another lady at the nurses station i didn't get her name but she was very extremely rude to me she was an african american lady not a nurse long. curly hair up to her shoulders with orange high lights wearing glasses not a nurse. i said to her good morning can you call my nurse. she wouldn't even look up. completely ignored me i do believe it was because i'm white as i watched her be nice to an african american lady like herself right after ignoring me i am working on getting her name. like i said my father passed in this hospital please don't bring your loved ones here they let me stand alone watching my dad pass. worst hospital and staff ever go anywhere else but here. and i will be calling the head office about nurse Stephanie and then i'll get the other lady's name Shame on this icu. staff it should me more compassionate to the patients and their families. it's icu. Stephenie should be in another. profession that doesn't involve. the public definitely not health care. she is heartless and cruel. to the patients i will never ever go to this hospital

Outside of the poor treatment of the medical student who was on the endocrinologist team, after I…read moregot my results she needed me to email them to her. She had not prepared for our appointment, but the team called me 30 mins before the appointment to ask if my insurance was valid (this was a follow up 10 days from the first appointment). You'd think they would want to make sure everything was ready. The doctor didn't know what she was talking about and told me essentially to come back if my numbers are in the diabetic range. Not interested in prevention only the cure where money can be made. When I got a bill from them in December, I was wondering how the amount made sense. I called my insurance and learned they didn't even bill for the follow up yet someone had asked my credit card number for the copay. So the insurance company had to call them to get it billed on my behalf. They are now sending me a bill still that is incorrect. Thankfully I didn't pay in cash but used my card and have a documented receipt. Because they are claiming I owe them copays that I've clearly already paid.

I went to do a physical, they Oder the wrong urinne test, these Haitian medical assistant and front…read moredesk are so rude. They need to be replace. They grab the paper in my hand, give me lot of attitude. It's not good for company, don't go there for Medical care. I dont Encourage anyone to go there. the owner need to do something about it.

On May 29th 2024 I was extremely disrespected by the receptionist that works in the Physical…read moreTheraphy department. Apparently this young lady took the liberty of telling me that I do not have the right to register a complaint regarding the fact that I was not being called to remind me that I was schedualed for physical therapy. It was than that I took the liberty of telling her that my insurance pays for my theraphy and that I am allowed to complain if I am not pleased with the service. This young lady has also expressed a racist behavior by showing favoritetism regarding the Metro Cards by making sure that the blacks receive a card while excluding a person of Latino origin. Shame on All City Medical for allowing that to happen.